Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless customer service
Useless customer service. No one picked up the luggage, no one send the luggage. All the communication was done by myself to UPS directly
21 April 2026
Reply from Send My Bag
Hi Laurence,
Thank you for your review, I apologise for the inconvenience caused surrounding your recent order on the service.
Reviewing your order I can see you contacted us at lunchtime on the day of your collection providing us with a room number that had been omitted from the address.
We explained that we couldn't guarantee the driver would see this on their scanner if we passed it across, as they were out on the road. You asked if dropping off was a viable option, the team provided you with the nearest location and your item was dropped off that afternoon.
A few hours later you had contacted us via live chat again to advise that your delivery address was also missing a room number, but as your item was now in transit, this information would need to be passed to the courier directly. Whilst we will always try and engage with the courier on a customers behalf, some countries require the consignee to speak to them directly about their delivery & delivery changes, your destination was one of them.
Your shipment travelled on the network as normal and was delivered within estimate on 7th April.
Thanks,
Darren
Send My Bag
Very useful service
Pleasant people collecting and delivering. Picked up and delivered back on the right days. Luggage totally as we gave it.
Will use again
30 April 2026
Ive been using sendmybag for several…
Ive been using sendmybag for several years now and Im such a happy customer.
30 April 2026
Reliable and trustworthy
I’ve used this company many times over the years from my university days until now when I’ve moved countries. I’ve always found the service reliable and easy to use. It’s also great not having the stress of dealing with heavy suitcases in a busy airport!
30 April 2026
No issues whatsoever.
29 April 2026
Terrible and expensive service
It was a nightmare to arrange the delivery, had to pick it up at a Fedex location, my bike box was heavily damaged.
29 April 2026
Reply from Send My Bag
Hi David,
Thank you for your review, I'm sorry to hear of the issues you experienced surrounding your delivery.
Reviewing your order I can see that you spoke to the team via live chat on 13th April after your delivery had been attempted on Thursday 9th and Friday 10th April, advising you had missed the delivery both times.
You had requested that we arrange for the item to be held for collection as you couldn't ensure you could be home throughout the day. We submitted the request and your item was collected on 15th April.
There are no notes on your order that mention any contact after delivery in regards to the condition of your bike box. I will email you directly so that we can discuss this further.
Thanks,
Darren
Send My Bag
Had to pay an extra $60 when the bag…
Had to pay an extra $60 when the bag was dropped at home. Rip off
1 May 2026
Reply from Send My Bag
Hi TD,
Thank you for your review, I apologise for the inconvenience caused.
US Customs are still adjusting to significant processing changes rolled out by the US Government on the 29th August 2025.
While shipments containing personal belongings are exempt from the changes and should still be cleared tax and duty free, due to confusion surrounding the implementation of the new rules, we are finding around 5% of our shipments to the USA globally, are currently being miscategorised by US Customs with c. $25-100 in associated fees being applied.
*Shipments from the UK are currently being affected at a higher rate and we are working with our partners to resolve this as soon as possible.
I will ask our customs team to review your personal effects form and will reach out to you to discuss further as we may be able to dispute these with the courier.
Thanks,
Darren
Send My Bag
Great experience
The goods were collected on the right date and delivery was speedy. No damage to the luggage and staff more than willing to help.
Many thanks 👍
1 May 2026
Unexpectedly good
From pick up - to transit -to delivery everything was easy.
The pickup was easy and quick.
Transit- I could follow everything day by day and that was amazing.
Dilvery- it was on the first of the 2 promised days. The only minor thing is that the box has been thrown over the gate as no one was home. Luckily i had only clothes and non breakable items in there.
29 April 2026
DONT USE
Wow! What a genuinely atrocious service. I mean, I am in disbelief. 1 star feels nice, couldn’t put 0, hence it’s their lucky day!
The entire premise of the service is to have everything paid for and sorted. Essentially, Send my bag just buy postage off FedEx, dpl etc.- no issues there, as that saves me a lot of effort moving from one country to another! The problem arose 3 weeks after I sent my bags, receiving a £21 returned goods fee. I was under the impression this was a mistake, I told FedEx this. They then took it to control accounts and debt collection, £20 added weekly! Send my bag refused to pay THEIR debt, claiming the onus is on me. I righty said if you want to place the onus on me, you’d have had to have said a long time ago about this fee and to pass it on to themselves. Anyways, 5 months pass, send my bag take ages to reply, have no appreciation for the stress this causes people to be maliciously harassed for money they don’t owe. They admitted on week one of this whole scenario it was their debt. They made me pay it and said they’d pay me back. I have no legal obligation to do that I’m frankly just bored of their ridiculous customer service (or lack there of) Now they’re faffing about. Can’t wait to get my money back.
DO NOT USE
2 May 2026
Unprompted review
Reply from Send My Bag
Hi Madeleine,
Thank you for your review, I'm sorry to hear of the inconvenience and undue stress you have experienced.
Whilst we will forward all documentation uploaded / completed by a customer, there's always the possibility of an errors occurring when goods are being cleared through customs, however we have a dispute process that we can avail of with our courier partner.
I would like to review the timeline and engagement that you had with our team, to allow me to do so, could you please respond to the Trustpilot notification that I have sent with your order number.
Thanks,
Darren
Send My Bag
Were good but I wouldn't recommend after this mishap
My original request was to have a collection from Manchester the Thursday 30 April and arrive to London Friday 1 May however the Fedex driver failed to contact me or the concierge at the apartment building and I had to get this rescheduled for the following day.
I’ve had this collected Friday 1 May from Manchester and it is expected to arrive Tuesday 5 May due to a bank holiday weekend and I won’t be available for. I understand this is a bank holiday weekend but I was hoping I could at least collect due to this mishap.
Although the Live Support had been responsive but I’ve been upset that I haven’t been able to get some sort of resolution. I was happy with the level of service I had before but now I would look at other courier services or avoid and not recommend sendmybag to anyone due to the service I had.
30 April 2026
Unprompted review
Reply from Send My Bag
Hi Francis,
Thank you for your review, I apologise for the inconvenience surrounding your collection.
Reviewing your order I can see that you had noted your collection address was an apartment complex, and provided your apartment number. But the address didn't advise of an available concierge or buzzer details, which is likely to have contributed towards the unsuccessful collection.
We rescheduled this for the next working day, and updated the address to include the 'concierge in the address, I'm glad to see this was successfully collected.
We have submitted the request with our courier partner for the item to be held for collection as you asked via live chat shortly before publishing your review, however as the courier are closed today, we will follow this up tomorrow morning to establish if this is possible to arrange for the same day.
Thanks,
Darren
Send My Bag
Everything went well
Everything went well; the items arrived in good condition and on time. The only downside is that the person who collects the boxes doesn't come to get them; you have to bring them down to the building entrance yourself.
30 April 2026
Exceptional!
Exceptional service, at a fair price! My suitcase was collected right from my hotel and sent to my home abroad all in less than 48 hours. Super impressed!
(Easily would have been a 5* review if all of the instructions were updated - I spent some time trying to figure out why I couldn't access what the website said I needed. A quick late night message to online support however quickly cleared up that I didn't need certain documents anymore and that they hadn't yet updated their instructions).
Overall a wonderful service!
29 April 2026
The process was easy from start to finish.
The process was easy from start to finish. We loaded two suitcases, had the labels printed at the hotel office, taped them on the outside then left them at the front desk for pick up. Four days later they were delivered to the address provided. And we didn’t have to carry them with us!
28 April 2026
A very last minute need to ship an item…
A very last minute need to ship an item from Glasgow to Aberdeen, picked up promptly and arrived early with helpful updates along the way. Lifesaver.
28 April 2026
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