Send My Bag Reviews 27,471

Unfortunately the purpose for my trip was cancelled, so I no longer required the service. I (foolishly?) didn't pay for the ability to receive a full refund for the service - I think it's appalling that companies can do this, I cancelled several months before the trip so it's not like it's any inconvenience to them or going to incur a cost on their end.

If you're booking, be sure to pay their premium to be able to cancel your booking in the event of anything happening. I received £72 account credit on a £120 order, so that's £120 down the toilet as I likely won't need the service again in future.

Easy instructions, able to track my bag, not too long for delivery.

Great service
It was the best option to send my bag.
Everything worked very well!
Thanks

My suitcase did arrive, later than it was scheduled. These things happen and I wasn’t upset about that so much as the lack of communication concerning delayed delivery when you are expected to wait in from 9am to 10pm. After wasting half a day waiting in, two days in a row, before contacting them only to find out it wasn’t coming, I was then bombarded with messages the following morning to say it was on its way.
It’s an excellent service and I would still use it again but the lack of communication was very frustrating.

Very efficient shipping from the UK to Australia with lots of updates on location as my luggage was on the way.

Was excellent from start to finish

Made a stressful process of moving overseas more simple. Great customer service!

Send my bag was awesome! They were helpful and courteous! We received our luggage quickly and in great condition.

They came to my house. They good instructions. I was able to call and in just a few short days my package was delivered internationally. I dont see anyone who could beat that and I looked they deserve their 5 stars!

Everything was great except delivery. It required me to be home to sign for the bag. They attempted twice. The third time was a Saturday, so I happened to be home. There was no option to have it delivered anywhere else or pick up from somewhere unless they failed on the third try.

Instructions easy to follow. Goods picked up on the day and delivered promptly. Good value for money.

excellent speedy service

Been using this service on and off for years all over the world and they are fabulous polite drivers on collection and drop off great communication and tracking delighted to this company available

Excellent service. Prompt pick up and delivery one day earlier than promised.

Excellent service. I asked a number of questions as needed to send order to their head office before it could be shipped to Australia and they were always answered promptly. App was great for receiving tracking updates and bags arrived in Australia ahead of schedule

It's almost shocking how CONVENIENT and FAST this service is. SendMyBag.com puts all the other shipping companies to shame. I will forever be a dedicated customer to this company. The customer service is on par, the instructions are user-friendly, and they anticipated all of my needs. And the best part of it all, is that pricing is significantly affordable than your average shipping company. I like working with companies that treat me like a human being. It only makes me want to do business with them even more. I love SendMyBag.com so much, I honestly want to work for the company LOL! They are honestly good people. You can tell this is a great company.

So much easier not having to haul a big case about. Good service. Door to door service

Great service from door to door Spain to UK

Have used this service several time. Everytime, Excellent. Pick up on Tme, Delivery on time. Was kept informed all the way. Highly recommend!

The experience was made great because of the customer service, it was absolutely excellent! I was overwhelmed with the paperwork, and the agent was extremely kind and patient and helped immensely! I will definitely use this service in the future!