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Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Travel Aggregator

Information provided by various external sources

Book from over 300,000 hotels and holiday homes around the globe. We also provide best deals on flights, ferries and car rentals.


Contact info

2.9

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Booked the Atlantis.. no booking and still pre authorised the payment

Booked the Atlantis, The Royal on this site, when it went to book the room the site returned an error and also pre authorised the card for £900, was now told it would take days to return the money and i needed this cash to make the booking on another site. Customer service was not interested in trying to help and i am still waiting for the money to be returned to my account.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Sembo is fraud

Sembo is fraud. On 12/3/17 I have booked hotel in Cancun for January of 2018 (booking #217367). I attempted to pay deposit with Master Card and Visa as suggested on website. Eventually one payment went through and is now pending. Sembo assured me that they don't accept payment from American credit cards.
I made wire transfer of full amount plus Svenska Handelsbanken fee om 12/4/17. No confirmation of my payment from Sembo. They aren't reachable via phone or e-mail. They continue sending me absurd "no reply" emails with request to pay for booking

5 December 2017
Unprompted review

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