Always a little dubious about using new companies online, but no need in this instance. What they quoted is what they paid. Great communication and customer service. If you have an old phone you n... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very efficient speedy service, placed the seller order on Thursday, received the label next day. Arrived with them on Saturday and they checked and payment confirmed same day. It wasn't a big nam... See more
Honestly, im beyond satisfied with their service. They've been sooo quick and efficient. They offered better rates compared to other companies e.g. mazuma mobile. They sent me the money a couple of... See more
I’ve been stung by so many of these phone recyclers, but I’ve no fault on this occasion. Really great service where you can choose to have a courier pick up your device for you. Really quick turnar... See more
Company details
Written by the company
We encourage the recycling of unwanted devices by offering a cash incentive for the recycling of unwanted electronic waste. Our mission is to prevent recyclable waste ending up in landfill, whilst also presenting the possibility of those less fortunate a chance to own electronics that they would usually be unable to afford. We offer cash price for unwanted mobile phones. We pay very competitive for used mobile phone. We also buy broken devices. Mobile Phone Recycling.
Contact info
Unit 2, UB2 4AY, Southall, United Kingdom
- 03301331312
- contact@sellmyphone.org
- sellmyphone.org
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Very good service from start to finish
Very good service from start to finish. I was kept informed at every step and very fast payment. Impressed.
16 December 2025
Great Experience
Great Experience
Very easy starting from getting the right price and also collection and getting the money back.
Highly Recommended
8 December 2025
The whole process from start to finish…
The whole process from start to finish was easy and quick. Paid exactly what was quoted and paid promptly. Thanks so much
8 December 2025
Made-up damage claims.
I have utilised numerous recycling companies previously without encountering any issues. A primary motivation for individuals to engage with such services is the convenience of a swift transaction, despite the typically lower valuations offered. I accepted a quoted price and subsequently dispatched my device. Following a four-business-day waiting period for receipt confirmation, I received an email asserting the presence of scratches on the front screen of my Samsung Flip Z 6, a claim I dispute as my device was in pristine condition, as evidenced by photographic records. Despite this, I reluctantly accepted the revised offer, prioritising expediency over further negotiation or the protracted process of device return. I will not be engaging with this company for future transactions.
4 December 2025
Unprompted review
Reply from sellmyphone.org
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify the timeline and circumstances surrounding your order.
Firstly, according to our delivery records, your parcel was delivered by DPD on 3 December at 6:00 pm, which was at the end of our business day. As a result, the device was logged into our system and processed the following morning on 4 December, in line with our standard operating procedures. A confirmation email was sent as soon as the device entered our processing system that morning.
Following inspection, a revised offer was emailed to you at 5:09 pm on 4 December, outlining the findings. This revised offer was accepted at 5:10 pm, within one minute of being sent. At no point did we receive any email, query, or indication from you suggesting dissatisfaction with the revised offer or requesting further clarification. As such, we proceeded on the understanding that the revised price was accepted without dispute.
Regarding the concern about waiting time, we would like to clarify that there was no delay beyond standard processing times. As the parcel was delivered after office hours on 3 December, it was handled promptly on the next working day and completed on the same day.
With respect to the condition of the device, our assessments are carried out by trained technicians and are based solely on the physical and functional condition observed at the time of inspection. Revised offers are never issued arbitrarily, as doing so does not benefit us and only impacts the customer experience negatively. We fully understand that expectations can differ, and we recognise that this can be frustrating.
We regret that this experience has led to disappointment, and while we respect your decision on our services, we appreciate you having engaged with us and providing your feedback. Your comments have been noted and will help us continue to improve our communication and service standards.
Kind Regards,
SMP Team
Always sell to this company always get…
Always sell to this company always get what they quoted would recommend
4 December 2025
Service great and speedy
Service great and speedy, Payment was made same day. Very happy with service
3 December 2025
Excellent Process
The whole process of selling my phone was made easy by Sell My Phone, from initial contact to final completion and payment.
3 December 2025
Great communication from start to…
Great communication from start to finish, Payment made promptly with no deduction's and DPD collection service was a nice bonus, highly recommend.
21 November 2025
Quoted a price, money in the bank!
Had reservations about selling an old phone from previous companies. Will definitely use SellMyPhone in the future. Quoted me a price and paid exactly what I was quoted. Sent me pre paid box. Couldn’t have been easier.
18 November 2025
Definitely recommend
Communication was excellent, made my experience so much easier.
19 November 2025
A very fast service.
10 November 2025
Simply the best way forward
This company is absolutely amazing straight forward and they kept my first over and to be honest I was surprised the didn’t give me any hard time as I had no experience and
This company is absolutely amazing I cannot tell you how incredibly pleased with the overall service from start to finish.. such quick efficient customers service just
bang on thank you 😎🙏🏾
15 November 2025
Excellent service and very quick
14 November 2025
Great communication
Great communication. Quick payout . Very happy with price given def use again .100% recommend
5 November 2025
Accurate Valuation
I’ve been stung by so many of these phone recyclers, but I’ve no fault on this occasion.
Really great service where you can choose to have a courier pick up your device for you.
Really quick turnaround where they didn’t try to knock off any of the valuation and sent payment to my account within 24 hours.
Refreshing to see one of these companies actually doing as they say they will!
27 October 2025
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