My phone was downgraded from £175 to £50 following inspection. I didn't agree with some of the feedback (like saying the phone doesn't have a good battery despite the fact that it was reported as... See more
Company replied
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See what reviewers are saying
Because my phone was 'excellent' condition and the prepaid label is ready email said "Include accessories: only send the device itself, no chargers or cases" I didn't send the charging cable and wa... See more
Company replied
I was initially sceptical; there weren't many reviews and I thought it could be a scam. After dispatch the communication could have been better, but I received the value initially agreed and which... See more
Company replied
The whole process was straightforward from start to finish, from requesting an offer for the phone through to final acceptance of an offer. They even offer free postage to send your devices in and kee... See more
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Company details
Written by the company
We give you cash for your old gadgets.
Contact info
338 Hessle Road, HU33SB, Hull, United Kingdom
- 0330 912 2002
- hi@sellmobile.co.uk
- sellmobile.co.uk
4.2
Great
51 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My phone was downgraded from £175 to £50
My phone was downgraded from £175 to £50 following inspection. I didn't agree with some of the feedback (like saying the phone doesn't have a good battery despite the fact that it was reported as fair condition and over 3 years old) but I was ok to receive my phone back and sell it someone else. I then found out that I would have to arrange my own collection for the device because the device 'differs from what was declared in your initial submission'. This is not true since everything I put in the submission was still true when inspected, it was other things (that weren't an option to include in the assessment) which were provided as feedback.
After calling the company and explaining the situation I was met with cold and unsympathetic customer service.
I think I'm gonna stick to selling to CeX
9 April 2026
Unprompted review
Reply from SellMobile
Hi Manvinder,
Thank you for your feedback.
We want to clarify that the revised offer was not due to the phone’s age or ordinary wear. When our team inspected the device, they found clear signs of major structural repair work, including the original white housing having been replaced with a black one. That is a significant alteration, and it has a direct impact on the phone’s resale value.
As explained during the assessment process, we only buy phones that remain in their original condition. Because the device had been structurally changed, and that was not reflected in the original declaration, we could not honour the first quote.
Any reputable electronics buyer carrying out proper checks would take the same repair history into account when valuing the phone.
We understand you chose not to accept the revised offer, and in that case, the phone was returned so you were free to sell it elsewhere.
We are sorry you were unhappy with the outcome, but the revised valuation was based on the actual condition of the device we received.
SellMobile Team
Need to provide clearer instructions re what to include in package
Because my phone was 'excellent' condition and the prepaid label is ready email said "Include accessories: only send the device itself, no chargers or cases" I didn't send the charging cable and was deducted £15. I guess I should have just got them to return the phone and gone through the process again (making sure to include the cable) but as it had cost me £10.45 to send 'Royal Mail Special Delivery Guaranteed by 1pm' (because I wanted the package insured more than £100) it would have ended up costing me more.
10 April 2026
Unprompted review
Reply from SellMobile
Hi Trevor,
Thank you for your feedback, we do appreciate it.
We are sorry this part of the process caused frustration. The charging cable requirement for devices assessed as Excellent condition was explained during the process, but we accept your point that if it was still missed, then we need to make it clearer.
We will review the wording in our emails and instructions so that this is more obvious in future and easier to understand before a device is sent in.
We appreciate you taking the time to point it out, and we are sorry the experience was disappointing in your case.
SellMobile Team
Reply from SellMobile
Hi Mark,
Thank you for taking the time to leave a review.
We are really pleased to hear that you were happy with both the service and the payment. Prompt service and quick payment are exactly what we aim for, so it is great to know we got it right for you.
We appreciate your support.
SellMobile Team
Would recommend
We got a good price for our two mobile phones and the process was quick. We were informed of each process via email. We would recommend.
24 January 2026
Reply from SellMobile
Hi Gareth,
Thank you for taking the time to leave a review.
We are really pleased to hear that you got a good price for both phones and that the process felt quick and straightforward. Keeping customers updated at each stage is an important part of the service, so it is great to know the email communication worked well for you.
We appreciate the recommendation.
SellMobile Team
Great service quick simple thanks
17 January 2026
Reply from SellMobile
Hi Koi,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the service quick and simple. That is exactly the kind of experience we want customers to have from start to finish.
We appreciate your support.
SellMobile Team
The transaction was easy
The transaction was easy, very quick and the staff were very good when it came to helping me.
8 December 2025
Reply from SellMobile
Hi Glenn,
Thank you for taking the time to leave a review.
We are really pleased to hear that the transaction felt easy and quick, and that our team was able to help when needed. That is exactly the standard we want to keep for every customer.
We appreciate your support.
SellMobile Team
Reply from SellMobile
Hi John,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the service fast and reliable. That is exactly what we aim to deliver, so it is great to know we got it right for you.
We appreciate your support.
SellMobile Team
Was happy with the offer of £35
Was happy with the offer of £35 but disappointed when it got reduced to £30, although it was paid to my bank straight away and overall was pleased with the service.
8 October 2025
Reply from SellMobile
Hi Peter,
Thank you for your feedback, and we are glad to hear you were pleased with the overall service and that payment reached your bank quickly.
We do understand the disappointment when an offer changes after inspection. Our aim is always to give a fair price for the person selling the phone, while also making sure the device can still offer good value to the next buyer. That balance matters to us because our wider goal is to keep more devices in use and reduce landfill waste.
We appreciate you taking the time to share your experience.
SellMobile Team
Efficient packaging and fast delivery…
Efficient packaging and fast delivery and payment
6 October 2025
Easy to use
Easy to use, paid what was valued, quick payment and good communication
29 September 2025
Reply from SellMobile
Hi,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the process easy to use, that payment matched the quoted value, and that communication was clear throughout. In fact, 9 out of 10 times we pay exactly what we quote, so it is always good to hear when that is reflected in a customer’s experience.
We appreciate your support.
SellMobile Team
Fast and easy process
Instant valuation with a clear process and instructions on how to proceed. Quick response from SellMobile on receipt of the phone and immediate transfer of funds. Very easy to deal with.
20 September 2025
Reply from SellMobile
Hi Barrie,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the process clear and straightforward, and that payment was transferred so quickly once your phone was received. It is great to know the communication and overall experience worked well for you.
We appreciate your support.
SellMobile Team
Excellent quick efficent service
Excellent quick efficent service, great comms overall really easy to deal with
3 September 2025
Great fast service
Great fast service. Offered more than competitors would definitely recommend
17 July 2025
Excellent Service
Having looked at prices offered by the companies we all know, and was not impressed at all, then I came across SellMobile and the offer really was excellent.
Following arrival of package the checking process was quick approval next day money in bank followed next day. Excellent service Communications first class.
11 July 2025
Reply from SellMobile
Hi Mike,
Thank you for taking the time to leave such a positive review.
We are really pleased to hear that our offer stood out for you and that the checking process, communication and payment all moved quickly once your package arrived. That is exactly the kind of service we aim to provide.
We appreciate your support.
SellMobile Team
This company is so dishonest
This company is so dishonest. Isent two watches in to sell, they quoted a price then when they received them they downed the prices by over £90. I read the criteria carefully and one was that the battery had to be over 81% which both where but they said it was the age.
Today I received payment from ioutlet who gave me £250. Think carefully before you use these shisters 😁
21 June 2025
Unprompted review
Reply from SellMobile
Dear Chris Long,
Thank you for your recent review. We’re sorry to hear that you’re dissatisfied with your experience. However, we’d like to clarify the valuation of your watches.
At SellMobile.co.uk, we assess each item based on specific criteria, including battery health, overall condition, and market demand. While you mentioned that both watches had battery health over 81%, other factors, such as the age and condition of the devices, also influence their value. This ensures we offer fair and competitive prices aligned with market realities.
Regarding your comment about another company offering £250, we regularly monitor industry prices. If they are selling the same model for £189, it raises questions about the sustainability of such offers. It’s important to consider that companies operate with different pricing strategies, and not all offers reflect the true resale value.
We understand it’s disappointing when expectations aren’t met, but we strive to be transparent and fair in all our assessments. If you’d like to discuss this further, please reach out to our customer support team.
Kind regards,
Customer Support Team
SellMobile.co.uk
My experience was great sold my phone…
My experience was great sold my phone and got paid really fast the staff was helpful everything went smooth and I recommend this company 10/10
18 June 2025
Reply from SellMobile
Hi,
Thanks for sharing your experience. We’re glad to hear that you had a positive experience with our service.
Kind regards,
Customer Support Team
SellMobile.co.uk
Offer an Excellent Honest Service and Good Offers
The whole process was straightforward from start to finish, from requesting an offer for the phone through to final acceptance of an offer. They even offer free postage to send your devices in and keep you informed throughout the process. Thoroughly impressed that the money was also in my bank account the same day that I accepted their offer.
29 April 2025
Reply from SellMobile
Dear Michael,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We’re delighted to hear that you found the entire process with sellmobile.co.uk straightforward and hassle-free. It's great to know that our free postage service and regular updates helped make your experience smooth and convenient. We're especially pleased that you received your payment on the same day you accepted our offer.
Your feedback means a lot to us, and we truly appreciate your recommendation. If you ever need our services again, we’ll be more than happy to assist.
Kind regards,
Customer Support Team
SellMobile.co.uk
I had an amazing experience
I had an amazing experience! The service was absolutely wonderful, and everyone was so kind and gentle. The customer care was just perfect. They made quick and efficient decisions, and the communication was so warm and friendly. I truly felt taken care of!
3 April 2025
Unprompted review
Reply from SellMobile
Hi Klaus,
Wow, thank you so much for your fantastic 5-star review! We’re thrilled to hear you had such an amazing experience with us at sellmobile.co.uk.
Your kind words about our service and customer care made our day. We love hearing that our friendly team made you feel well looked after and that everything went smoothly for you.
If you ever need anything else or just want to say hi, don’t hesitate to reach out. We’d love to help you again anytime!
Thanks again for your lovely feedback, Klaus.
Cheers,
Customer Support Team
SellMobile.co.uk
Sold my old phone to Sell Mobile
Sold my old phone to Sell Mobile. Quick and efficient service.
21 March 2025
Reply from SellMobile
Hi,
Thanks for sharing your experience. We’re glad to hear that you had a positive experience with our service.
Kind regards,
Customer Support Team
SellMobile.co.uk
I was initially sceptical
I was initially sceptical; there weren't many reviews and I thought it could be a scam.
After dispatch the communication could have been better, but I received the value initially agreed and which I believe reflects the item I had offered for sale. Would use again.
20 February 2025
Reply from SellMobile
Dear Alastair,
Thank you for taking the time to leave such a thoughtful 5-star review. We truly appreciate your feedback and are delighted to hear that you received the value initially agreed upon.
We completely understand your initial scepticism, especially given the limited number of reviews. Please rest assured that we are a genuine company with a long-standing presence in this industry. While we may not have amassed a large volume of reviews yet, our commitment to providing reliable and trustworthy service has been unwavering for many years.
We also take note of your feedback regarding communication after dispatch and will strive to improve this aspect of our service.
Thank you again for choosing us. We look forward to the opportunity to serve you again in the future.
Kind regards,
Customer Support Team
SellMobile.co.uk
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