CollegeFocus Reviews 

I sent my books in the end of September, we are now at the end of October and I still have not received payment. I emailed multiple times and have not received any emails back. I got an email saying they received my books almost 2 weeks ago. Would like answers to why they do not even email back. Will be contacting police by Friday if no email is returned and confirmation of payment.

Very trustworthy and fast with the buyback process! Highly recommended!!!

The transaction was very speedy. I can't imagine better service than this one. I would recommend them to anyone.

I received an email that my books were received on 9/15 and I still have not received payment. It is now 10/18/17. There is no customer service number to call and no one has responded back to my email in regards to where the payment is.

After clarification, my books were processed and payment will be received soon.

College Focus takes a bit more time to process your books and issue payment but as far as I am concerned, it's worth it. It clearly states on their website what to expect throughout the process of having them buy your book back. Unfortunately, one of my books got selected to have a counterfeit check done but it passed and a few days later they issued payments for all three books I sent. I emailed them a few times and received a response right away with the status and what to expect next. I am very happy with the service they provided me and highly recommend this company to anyone wanting to make extra cash selling your old books back.

I sold a book to CollegFocus mailed it immediately & verified they received the book within 5 days. After not receiving payment for 14 days after they received the book I contacted them, they replied & indicated the book was just received back from being authenticated, and payment will be sent within 2-5 business days. Well 2-5 business days has passed since I received that email and still no payment, in a couple of days it will be a month since I placed the book in the mail! EVEN IF THEY OFFER HIGHER PRICES THEY ARE NOT WORTH THE TIME & EFFORT TO GET PAID, IF YOU EVER GET PAID!!!.... COLLEGE FOCUS RESPONDED AND PAID ME AFTER MY POST AND INDICATED THEY PAID ME BEFOR THE 6TH BUSINESS DAY AFTER THEY AGREED TO PAY ME IN 2-5 BUSINESS DAYS, YES THEY PAID ME OVER THE WEEKEND AFTER I COMPLAINED AND IF I DIDN'T COMPLAIN I DOUBT THEY WOULD HAVE ACTED SO READ THEIR RESPONSE CAREFULLY BELOW AND BE VERY CAUTIOUS USING THEIR SERVICE, I SENT 2 BOOKS OFF TO 2 DIFFERENT VENDORS AT THE SAME TIME AND COLLEGEFOCUS PAYMENT TOOK OVER 2+ WEEKS LONGER NOT TO MENTION THE EMAILS & BLASTING THEM HERE, JUST SAYING!!!!

No way to contact company I mailed them my book and they have not paid and will not respond!

They took my book, refused to pay, and then would not return my book back. Do not use this service!!

Shipped books on the 4th of September. Received USPS confirmation of arrival on the 11th. Nine days later, I have neither received payment or even confirmation of receival, although my USPS not only states arrival but that it was also picked up (from a PO box) on the same day. Also, College Focus is not responding to inquiries I have placed through the account. I have photos and screenshots that attest to the condition of books and packaging (though as I have stated I have received no word from College Focus, and I have not been informed of any problems in this aspect)and the truth of all statements made in this post. Without any available phone number and no responses via email, I am going to contact the local police where I sent the package, however I am assuming I'm just SOL as they say. I will update this post if anything changes.

*UPDATE*

I just received the payment. I did PayPal and In the end it took 18 days, with the only update being a response to an inquiry the day before payment. I'm not sure if the timing was just irony, or if it was because I began to air it out publicly. With the recent weather in Texas (though I'm not sure they were affected and there was no mention of it) I'll give them the benefit of the doubt. I sent two of my books there because I was given the best quote for those books from them. I was paid the amount quoted. All said, I probably would not use them again. I would also recommend taking pictures of the books, packaging, keep receipts of mailing, and take screenshots of tracking records and all communications. I also found the final sentence of the response , an "apology" for the "one business day" to be condesending and unapolegetic for the true lack of communication along the way. I have updated my review from 1 star to 2.

I took pictures of my book before I sent it into college focus. I saw some reviews saying that they will throw it out if they think its in bad condition. My book was fully intact, all pages there. It was a used book so it had very minimal wear and one extremely small wrip on the bottom of the front cover that would not even effect the readers experience! There was one pencil mark that couldve easily been erased maybe 1 pen streak thats it. I have photos to prove that! What do they expect from a used book? It was still usable 100%! They should be so much more specific in their buyback guidelines. Basically they want a brand new book I guess? Im glad I took photos and wish I could attatch them here. I messaged them but am not sure what their exuse will be. My other book looked great on the outside but had some pen marks on it in many of the pages and they still paid full price for that so I dont get it.

sent in by books and was quoted a price and then the price went down to 0, on a book that was practically brand new, and theyve had my books for weeks now and still havent received payment! do not use this company!

Scammers!! They took my book and said it is counterfeit. I bought at my college bookstore. When I asked about it they replied that it was sent for verification and that they will be contacting me or law enforcement will be once the conterfeit review is completed. Now they won't respond to me.

DON'T FALL FOR THE POSITIVE REVIEWS! IT IS A SCAM!
I sent them two almost new books in the same box. They replied, via email, that they didn't get one and that the other was seriously damaged. The book was NOT damaged and how did you get one book, but not the second book if they were BOTH in the SAME box?? There is NO live person and emails go unanswered after their dismissive "Thanks it was damaged. You get no money." email. These positive reviews are scams. Take less and go with a reputable company. If it sounds too go to be true, IT IS TOO GOOD TO BE TRUE!

Do NOT send this place your books!! Same complaints as everyone else... 1) shady practices promising high payouts then basically stealing books by changing your payout to $0 and keeping your books
2) no live customer service at all
3) dismissive emails until you straight up ask for answers, then you get no response at all
4) for a business with an address in Texas, email responses were all sent in the middle of the night, indicating to me this is in China or something.

Save yourself the headache. Take a few bucks less and go with a reputable company that will at least return your books if they downgrade the condition. My book was brand new, purchased at my university bookstore and they claimed it was counterfeit. Weird, they now have the same book available for purchase. Guess they have no problem re-selling my "counterfeit" book??

I looked up the ISBN for my textbook on the site, and they said my textbook was worth $74. I printed off the shipping label and sent in my textbook. Then, once they received my textbook, they sent me an email saying that they are changing the price from $74 to $0. I emailed their "help" email explaining the situation and saying I would either like the $74 they initially promised me or my textbook mailed back to me, but they have yet to respond. Their contact phone number just directs you to a automated voice message that says to go online for any issues. What a lame excuse for a company.

Not BBB Accredited! I urge everyone to not conduct business with CollegeFocus. It is a very new business and thrives off of poor college kids trying to make an honest dollar. They make it seem so simple, but their long buyback policy will likely trip you up. My loose leaf book I sent with a binder was re-quoted at $0 without any justification!! So when I followed up with this question,

Message: Hello, I received an email saying that an adjustment had been made to my order and it appears that the book I had sent was received on your end; however, the book price went to $0 in regards to my payment. I just was hoping to clear this up. Thanks!"

They sent me back this:

"Hi,
Here are the inspection notes from your order:
9780078112911 - wrong book, sent loose leaf edition - rejected and destroyed
We don’t buy loose leaf editions nor do we appreciate wasting money on receiving an apple when we quoted an orange.
Regards,
Tina
Customer Support

The bold rudeness of these people just have me amazed. Please do not sell to these people. I know as college kids we are just trying to make the most money, but don't fall victim to these people.

I paced my order on March 22 and sent my books off the same day never heard anything from them....Out the blue i thought about them and here it is April 28th a whole freaking month i tried contacting them....there number is useless ....so i emailed them they sent back an email saying the system had a glitch and they are having to manually do my stuff .....whatever that is....then right after that i got another email saying my order has been processed and i should get a check in the mail 2-5 business days well today is May 4 and just checked my mail no check...needless to say College Focus will not be getting my business...they are scaming us like crazy

I chose to sell my textbook with this website, because they offered the highest price. I sent my book over 2 months ago and I have yet to receive payment. These idiots have a phone number for no reason because no one even answers. Even the customer support agent was extremely rude to me as I am only looking for answers. She told me to "go get p*ssed off" at USPS for their negligence. It is funny because I really need this money because I have things to pay for and all they do is lead you on and play a waiting game with you. They could care less if you are satisfied, instead they curse at you. I have been back and forth with both USPS and them and this place is unprofessional, disrespectful. An outright scam. Unless you want to make your life difficult, I suggest not to sell your textbooks to this website. Try TextbookRush or Cash4Books. I doubt they would curse at you.