Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(621)

260 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company..after a promising…

Avoid this company..after a promising initial first phone Call where I was provided with a quote for not a majorly substantial amount ,i was reassured by the agent that all had passed on property Equity and affordability etc and that funds could be available in as little as 8 to 10 days.
Was given the impression this loan was pretty much approved pending issuance of payslips ,I.D etc, spent a considerable amount of time sending in documentation,filling out consolidation details etc only to then receive a very blunt email stating we will not be proceeding amd cannot give reasons for this..they sell uou a drema and drag you along this application process with false hope, a complete and utter waste od my time and not only that have recorded a hard search on my credit file for nothing at all with will now have a negative impact going forward..pointless

9 June 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. We want to understand what went wrong and make it right so a complaint has been raised and a member of our complaints department will be in touch regarding this.

Rated 5 out of 5 stars

Not attentions as a person

Hi, just to let you know I don’t find the call with Chantelle helpful at all. Because I go around and I ended up with a broker Selina made an agreement with a broker they cannot proceed further with my application at present , I need to wait 2 months. She was in a rush after was aware about it, and want close the call , I need stop her and was quite difficult to stop her talking because she was not interested and was not listening , while I was talking . When I said to her the broker didn’t tell me anything about it, she was protecting the broker instead me as future client . She said “ is not something come up in the conversation “ well Chantelle is the first think you need to say, if you are honest . I am really disappointed after I read all the good reviews here .
I spoke with manager and he was good , he explained to me and was sorry about I cannot proceed further at this time.
I changed my one star to five stars following the conversation with Scott.

9 June 2026
Unprompted review
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Reply from Selina Finance

Thank you for taking the time to share your review and for updating your rating.

We take all feedback on board and will be relaying your comments to the relevant teams to ensure we are always improving our service. We appreciate your transparency and look forward to assisting you in the future.

Rated 5 out of 5 stars

The people were amazing

The people were amazing, the way they spoke to me made me calm and they were kind and polite on the phone. Thank you

5 June 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. We’re always here if you need us again.

Rated 5 out of 5 stars

Really great service from Leanne and…

Really great service from Leanne and the case manager team. Really helpful and the process was smooth . Thank you ☺️

5 June 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

A really professional team

A really professional, friendly and supportive team, nothing was too much trouble and the process from start to finish was a great experience. I highly recommend Selina finance as an option if you are looking to borrow money.

29 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Customer service was first class from…

Customer service was first class from first to last. Kept me informed every step of the way. All calls and queries answered without any issues at all.

4 June 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Excellent quick and professional service

I can’t thank Kayley at Selina Finance enough for all her help. From the very beginning, she was friendly, professional, and incredibly supportive throughout the entire process. She kept me informed every step of the way, answered all my questions promptly, and made everything easy to understand.

What really stood out was her dedication and excellent communication. Nothing was ever too much trouble, and she always took the time to ensure I felt confident and informed. Thanks to Kayley, the whole experience was smooth, stress-free, and much quicker than I expected.

I would highly recommend Selina Finance and with people like Kayley promoting the excellent customer service and straight forward but professional approach it made a stressful process rather comfortable . A real credit to the company. Thank you, Kayley!

4 June 2026
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Selina Finance - Excellent

I would like to highly recommend Selina Finance - having used them multiple times I have found them to be very informative and helpful while managing to process finance quickly. I would personally like to say thank you Chloe Knox-McKay who has dealt with me several times and always kept me up to date with the process.

Highly recommend.

28 May 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 1 out of 5 stars

Horrible experience

Phoned up for some information to compare with Nationwide as I thought Selina had a better option for me.

Jack Chafer made me feel like I shouldn't be asking questions and that it was his money he would be giving me

Jack needs some serious training on how to talk to people

Why shouldn't I be allowed to ask questions so I can compare what is best for us?

I refused to speak to him after a while as he made me feel so angry and I needed to calm down

What a joke this company is. I was impressed before speaking to them

2 June 2026
Unprompted review
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Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for.

We want to assure you that a formal complaint has been raised internally based on your feedback. Your experience is our immediate priority, and a member of our senior team is already reviewing your situation. We will be in touch shortly to personally follow up and address your concerns.

Rated 5 out of 5 stars

I can’t recommend Selina finance…

I can’t recommend Selina finance enough, responsible lending but with all intention of helping you get the best out of lending offered.
Chloe Knox-McKay was outstanding from start to finish, personable, understanding and helpful through out! It can be a daunting and embarrassing processes something like this, but honestly they see it everyday and there is zero judgement. Thanks to all involved, by especially Chloe xx

1 June 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

I’ve had a loan with Selina before

I’ve had a loan with Selina before, the process is so simple, there’s no judgement there and the advisors are all super polite and really helpful. I needed to encorporate my first loan into a larger loan today to pay off some debt, an hour on the phone going through everything thoroughly and it’s all sorted! I would highly recommend!

1 June 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Everyone of the team were brilliant and…

Everyone of the team were brilliant and it took an unbelievably quick time (7 days) from first phone call to completion and the money arriving in my bank account

22 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

From start to finish found nothing was…

From start to finish found nothing was too much trouble , thank you Selina Finance

29 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Selina finance are the best out there!

I can so much recommend selina for all the amazing work throughout my application. Would like to give a big thank you to Jack and Greg for making my journey so easy and stress free they are a credit to themselves and selina finance so professional and helpful. Selina have helped change me and and my familys lives just thank to everyone for such an excellent experience. If you are still looking there is no need. Selina finance are the one! Sorry would give 10 stars if could.

22 May 2026
Unprompted review
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Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Kayleigh from Selina was brilliant

Kayleigh from Selina was brilliant, bright bubbly caring and professional. She was amazing and so was the whole experience

21 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Really good company

I have had an initial chat with Chloe who is absolutely amazing! She took a lot of time to go through my finances with me and look at best options. She was kind, understanding and very knowledgeable. She’s an absolute credit. Thank you

20 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Amazing customer service without judgement

Chloe and darcie are both a credit to the company throughout the process there was no judgement and they helped to make sure i got the right amount and was on the right rate for me and my circumstances and explained every step so it could go through as quick as possible and with ease i would highly recommend this company

20 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Efficient and organised

Efficient and organised

20 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

My experience with Selina Finance has…

My experience with Selina Finance has been highly positive. The application process was transparent, and the team explained everything clearly without making the experience stressful. They have been professional and efficient from start to finish. Would highly recommend their services to anyone looking for flexible finance options.

8 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

From start to finish the process for…

From start to finish the process for our loan has been smooth , customer service has been outstanding thank u

18 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout.

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