I've used these guys for years now. They are by far the best DNA testing company out there. With DNA analysis being at the forefront of personalised medicine. This really isnt an area to neglect if yo... See more
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I needed something yesterday contacted through email. Sarah Was wonderful took care of me extremely quickly.This morning Cassie the manager emailed me they are both Awesome Girls . I highly recommend... See more
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Selfdecode is an outstanding product that helps deliver precision medicine based on blood test results and genetic data. Adding the full genome and AI assistant has made this tool even better. I highl... See more
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Feedback for Cassie – Outstanding Discovery Call! I just wrapped up a fantastic discovery call with Cassie and wanted to pass along my compliments. She provided top-notch, highly knowledgeable su... See more
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Company details
About SelfDecode
Written by the company
Comprehensive -
Actionable -
Personalized -
Easy to Use -
Backed By Science
Contact info
United States
- support@selfdecode.com
- selfdecode.com
4.3
Excellent
821 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Such great detail and constant updates…
Such great detail and constant updates added on genetic information. Great to be aware of health risks to to try lower the risk by implementing the recommendation thats comes with reports.
7 April 2023
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Richard! We're so glad you're enjoying SelfDecode so far. Being healthy is priceless and there's no better time than now to invest in yourself, so keep up the great work!
Picky scientist finally satisfied (& blown away!)
I'm a picky scientist (PhD genetics, molecular biology, biochem) who's been searching for best, most accurate genetic test for my health consulting clients for a long time. Among many competitors, SelfDecode came out on top (by a wide margin) in terms of 1. quality and depth of data analysis, 2. up-to-date and thorough scientific backing, and 3. wide array of useful online tools and customizable downloads (client reports, recommendations, lab analyzer, etc). Absolutely mind-blowing!!
Plus, their support is equally excellent: they're very responsive, helpful and polite.
Highly recommend!
25 May 2023
Unprompted review
Reply from SelfDecode
Hi Mary! Thank you for your awesome review, and for being such a wonderful SelfDecode Pro customer! It's always so great to hear from a customer who is as knowledgeable about health and genetics as you are. Your patients are truly lucky to have you as an advocate in their health journeys! It makes our day to hear that you are finding SelfDecode mind-blowing and valuable as a practitioner. We remain dedicated to providing you with the tools you and your patients need to make informed, meaningful lifestyle modifications that maximize health! Thanks again for your review! :)
Among my everyday apps
Among my everyday apps. Can’t say enough great things about this company.
16 May 2023
Unprompted review
Reply from SelfDecode
Thanks so much for your review! :)
Terrible customer support
I have been trying to contact support (by email) for 11 days now about a test kit not received and they do not even respond.
I could not find any telephone numbers I can call.
Should I just conclude this company is too incompetent to serve its customers and get my credit card company to charge back?
-----------------------------
I have just now (May 21, 2:22 PM EDT) responded to the email you just sent. Let me know here if you did not receive it.
3 May 2023
Unprompted review
Reply from SelfDecode
Hi Francis. I'm so sorry to hear that you did not receive our reply to your email. I thoroughly reviewed our email history and our records show that we replied to your inquiry within 3 hours of its receipt. I've followed up with you again regarding your DNA kit, and we look forward to resolving your issue as soon as possible.
Our primary mode of support is via email as we’ve found we can give our highest quality of support when we focus our efforts on this method. This setup also allows us to pass on useful things such as links to help articles, screenshots, and step by step workflows, which you can then refer back to again in the future. Of course, if you'd prefer to connect with us via telephone, you can reach us at (949) 328-4072.
We hope to from you soon and look forward to assisting you in any way we can.
Rudimentary, incomplete, and non-cohesive.
MOST OF THE GOOD REVIEWS LOOK FAKE… here’s an honest one.
I bout in a few years ago and it’s still blah.
The platform is really basic and takes forever to load each report, if it loads at all.
Most of the analysis and recommendations are as basic as any elementary school health book; limit alcohol, eat vegetables, don’t smoke etc,.
None of your data is analyzed as a whole (each is just auto plugged) so one tab will say your a high risk for depression and the next will say your a low risk a likely a very happy person… so recommendations conflict.
Most of the important SNPSare behind a paywall, even if you buy the lifetime package.
Many of the other important SNPS aren’t actually tested, ie, your dna report is incomplete.
They will spam you to death and if you open the app there is a video that pops up over every single tab.
Finally it’s just kinda clunky.
So if you want to fork over a bunch of money for a slow app, an incomplete report, and conflicting analysis just to be told to eat your veggies, then this is it; if you want something in depth that you can use keep looking.
12 May 2023
Unprompted review
Reply from SelfDecode
Hi E – thanks for taking the time to leave us a review. I can assure you that our reviews are not fake, and Trustpilot does a great job of ensuring that each review comes from a verified person!
We’re really sorry to hear that you’re finding the platform basic. SelfDecode was designed to be as user friendly and straight-forward as possible, so that anyone can use the app and easily find the information they’re looking for.
If you’re finding that the site is loading slowly, we recommend clearing the cache and cookie preferences on your web browser. More often than not, it is a browser or connection issue preventing the site from loading as intended. We regularly test our site to ensure everything is working correctly.
We understand that the help videos we have on each page can get in the way sometimes, so our team is working on improving this feature. Thanks for helping us improve SelfDecode!
We also understand why you might be feeling like your recommendations are basic. Please allow me to explain how the recommendations in the Health Reports work. Your top recommendations do happen to be the things that seem like common sense, because they are the things that are going to be most effective and have the most research behind them. Limiting alcohol, eating vegetables that are beneficial to you based on your genetics, and avoiding smoking are all things that will drastically improve your health. If you already do these things, then that’s even better!
For our users who don’t wish to see these suggestions, we have the option to remove recommendations from your reports. If you remove a recommendation that you don't find useful, it will be replaced by one further down on your prioritized list. These recommendations tend to be less common since there is less research on their effectiveness.
I can’t seem to find anything within your account that should be preventing you from viewing your SNPs and genes. Access to these pages is included in every SelfDecode subscription and does not require any additional purchase.
We have over 83 million genetic variants in our database, so while there are bound to be a few genes missing from time to time, we cover a lot of them! We’re also adding new variants to our site every day. I think you will find our search tool useful when looking for a specific gene. You can search for any health topic, SNP, or gene you are interested in by using the blue magnifying glass on the navigation panel while you are logged in to your SelfDecode account.
You can unsubscribe from our emails at any time, if you aren’t interested in our updates! Our support team is also happy to assist you with this, if you require assistance. The unsubscribe button is at the bottom of every email we send out.
I'm also sorry for any confusion about what your subscription includes and I'll be happy to explain that to you! Your subscription includes all DNA Health, Trait, and Biohacker Reports. We even added some new DNA Health Reports this month. There are over 200 DNA reports available to you with your subscription. You also have access to Lifestyle Assessments and the Lab Analyzer.
In order to unlock the disease reports, you would need to purchase a consultation with one of our medical professionals. This is due to regulatory reasons.
Finally, we are very confident in the value that we provide, which is why we offer a 30-day money back guarantee on all initial subscription purchases. We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. We truly care about our customers getting the right product fit, so if you’re not satisfied with our product, please let us know and we’ll be more than happy to assist you.
Really well presented reporting with…
Really well presented reporting with actionable items that I feel can help guide me better choices for my overall health. I really happy with the service.
27 April 2023
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Riki! We're so glad to hear you're happy with the service :)
A wealth of personal information
A wealth of personal information. I especially, like the lab analyzer. It really helps to get a better understanding of what your results mean. I deal with chronic illness. This was definitely worth the purchase.
4 May 2023
Unprompted review
Reply from SelfDecode
Hi Lila -- thanks so much for taking the time to leave us a review. It's great you have been finding the lab analyzer particular helpful. We definitely recommend regularly uploading up-to-date tests, so you can see the improvements you're making in real time! Thanks for including us in your health journey.
They’ve got a very friendly customer…
They’ve got a very friendly customer service and respond really quick to issues.
15 October 2022
Unprompted review
Reply from SelfDecode
Thanks for your review, Leo! You know our customer support team is always here and happy to help. :)
SelfDecode makes informed wellness easy!
The health details provided are clear and actionable, and the website is easy to navigate. SelfDecode makes informed wellness easy!
26 April 2023
Unprompted review
Reply from SelfDecode
Hi Kelly! We absolutely love to hear that you're finding our actionable recommendations clear and informed! Thanks so much for your review.
SelfDecode is the best company out…
SelfDecode is the best company out there for genetic feedback. I love their overview analysis of my gene SNPs that I uploaded from 23&Me. I got several key insights that have helped me figure out a better supplement to take based on a couple of my genes. I am a scientist so I am comfortable with a certain level of unknown in the scientific community about how many of our genes work. Science hasn't figured out what many of our genes do yet, but SelfDecode is continually updating their database with new knowledge. I have been using them since 2017 and have seen a huge progression over that time. They continue to get better and add more information. I can't wait to see where they will be in 10 years.
20 April 2023
Unprompted review
Reply from SelfDecode
Hi Stephanie -- wow, thanks so much for your review! It makes our day to hear that you're loving the analysis so far, especially as a scientist who is knowledgeable in the genetics field. We remain dedicated to providing you with the most up-to-date information on your genes, and we also look forward to the progression we're on track to make over the next decade! Thanks for sticking with us, and being a loyal SelfDecode customer.
Highly recommend
Highly recommend, the on-going work and reports provide me with the information I need to be the best version of me.
21 April 2023
Unprompted review
Reply from SelfDecode
We love to hear how SelfDecode helps our customers! Thanks for your review. :)
SelfDecode is great
SelfDecode is great! I love the ability to dive deep into my genes, and get actionable recommendations on how to address heath issues based on my genetic profile.
21 April 2023
Unprompted review
Reply from SelfDecode
Thanks so much for your review, Brian!! :)
Made some research on the market before…
Made some research on the market before choosing SelfDecode, I believe they offer the best you can have on DNA sequencing on a very good price.
Although we are not our genes, understanding your genetics can be the key to your health improvement.
At the time I purchased the service, this was not available for my country but the kind personnel from SelfDecode made that possible for me, for which I am very grateful.
I also appreciate the continuous research using AI tools and periodical issue of new articles.
19 April 2023
Unprompted review
Reply from SelfDecode
Hi Cornel! Thank you so much for your review! We love to hear that your research led you to us, and has only reinforced your decision to try SelfDecode. Being healthy is priceless, and there is no better time to invest in your health than right now! Thanks again for your review, and thanks for being a loyal SelfDecode customer.
My best health investment
I seldom write reviews, except when a service truly exceeds my expectations. In this case, a company and, especially, a fantastic team member led me to summarize my experience.
I have been using the genetic testing and analysis services provided by SelfDecode for over a year now, and I am very satisfied with the quality of their services. Their personalized recommendations and actionable insights have been very helpful.
In particular, I have found their coaching program to be exceptional, thanks to the outstanding care provided by Dr. Greg Nacarelli. Dr. Nacarelli is an extraordinarily competent and caring doctor, who is a great listener and analyst, and always does the utmost to support and help. He shows deep and fundamental knowledge with a holistic approach, searching the roots of the health problems and guiding me on how to improve step by step. His contribution to the coaching program and to my health and well-being cannot be overstated. I’m truly grateful I crossed paths with Dr. Nacarelli.
The level of customer support provided by SelfDecode has also been good. Their team has always been responsive and helpful in addressing any questions or concerns that I have had.
Overall, I would highly recommend SelfDecode to anyone who is interested in learning more about their genetic health risks and optimizing their health. To harvest the real benefits, the coaching program is a strong recommendation; otherwise, it is easy to be lost in information overload and the big number of reports.
15 April 2023
Unprompted review
Reply from SelfDecode
Wow -- thank you so much for your review, Bjorn! We love to hear that you are finding our actionable recommendations helpful, and we especially love to hear that you're finding our consultation program with Dr. Nacarelli particularly exceptional. There is definitely a lot of information to go through on our site, so having an expert like Dr. Nacarelli guide you through your reports and make sense of your genetic risks is a total game-changer! Of course, our customer support team is always here and happy to help, as well, if you have any questions along the way! Thanks again for the wonderful review. :)
Selfdecode offers a great panorama…
Selfdecode offers a great panorama about your Dna.
12 April 2023
Unprompted review
Reply from SelfDecode
Thanks for your review, Nathaly!
Selfdecode is a great starting point but not nuanced enough
It's a great starting point but not entirely comprehensive. For example - for Vitamin E, it recommends I supplement BUT I have a gene that makes Vitamin E supplementation inflammatory (GSTP1). Yes my absorption of Vitamin E is impaired so I may need more from food to get an adequate amount, but blindly recommending to add in a supplement can make someone feel a lot worse. Other than that, it's a really great tool for learning about the various genes you have and getting a baseline sense, just be careful when going with supplement recommendations - often they aren't nuanced enough OR are actually dosed way too low and will not have any therapeutic effect. Better to work with a practitioner who can tailor a program to you.
11 April 2023
Unprompted review
Reply from SelfDecode
Hi Sara! Thanks so much for your review! You're absolutely correct - it's always a good idea to work with your doctor when implementing changes, especially with supplementing!
SelfDecode's information is meant to educate and empower you, but it cannot replace a medical professional and is not meant to. Only your medical provider will know your full medical history. At SelfDecode, our goal is to show you your genetic risks and then offer personalized recommendations that can help you counteract those risks, so you can improve your health.
If a recommendation doesn't work for you, or you don't find it useful, you can remove it and it will be replaced by an item further down your prioritized list! Thanks again for your review, Sara. :)
Beware.
I understand this company looks awesome if you just see the impressive 5 star rating, but I really wish I'd seen the negative reviews before signing up to their service, so I hope my review will help someone. Yes, they do bombard you with spam so at some point you stop paying attention to their emails. Their "payment reminder" email says something like "Congratulations on your Health Anniversary", so you'll have no idea that your credit card is about to be charged. You tell them to cancel the subscription moments after the payment goes through and their customer service will send you lengthy emails (just like all these replies to the reviews you see here) pretending they are "addressing the issue". Say goodbye to your $100.
10 April 2023
Unprompted review
Reply from SelfDecode
Hi Julia -- we hope this message finds you well. First, we'd like to sincerely apologize for any confusion surrounding your annual subscription renewal. At SelfDecode, we always go out of our way to be as clear as possible about our service. All of our landing and checkout pages contain explicit language that we are a subscription service to avoid any confusion about auto-renewals.
We are very confident in the value that we provide, which is why we offer a 30 day money back guarantee on any initial subscription purchase. We want to make sure you're happy with your subscription, and we're eager to assist you with any questions you have while navigating the site. I can see that we did already offer you a call with our team to better assist you.
We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. This can be done from within your account or through our support team. Users have a full year to cancel before their subscription auto-renews.
We understand it can be easy to lose track of auto-renewals, so we always send out an email one month prior to your renewal date, reminding you that your subscription is about to renew. We do apologize if the email was missed, and we really appreciate your feedback on the subject line of the email.
We like to keep our customers informed of updates on the site, tools for making the most of your subscription, and the most up-to-date news in the biohacking community. We understand that can be a little overwhelming for some people, so you always have the option to unsubscribe from our mailing list, if you no longer wish to receive our emails.
If you do not wish to continue with the auto-renewal feature, please let us know, and we will make sure to turn it off for you. We appreciate your business and look forward to assisting you in any way we can. We hope you reach out to us soon!
It is an amazing insightful tool to…
It is an amazing insightful tool to help understand and improve your health, vitality and biology further!
9 April 2023
Unprompted review
Reply from SelfDecode
Thank you for your review, György! :D
Add decades to your life with SelfDecode
This is an incredible service where you can combine all your genetic and lifestyle factors into one place and use them to tailor your behaviours to the best longevity outcome.
There are thousands of genetic SNPs that can predispose you to certain conditions. However there are very few that are truly deterministic. In other words, having a particular SNP does not mean you are GUARANTEED to get whatever condition or disease it relates to. This means you can take control of your own biological destiny and implement behaviours to mitigate the risk.
And now, by getting regular bloodwork done and adding those results to SelfDecode, you can track how well you're doing with those lifestyle changes.
Example: I discovered (via SelfDecode) that I have one copy of the APOE4 SNP that makes me significantly more likely to develop Alzheimers later in life. A whole host of metabolic factors are also correlated with Alzheimers: blood pressure, blood sugar, cholesterol (APOB), omega 3 index, VO2 max and many more. I have now incorporated more VO2 max training into my training regime, as well as sauna, cold exposure, a good quality omega 3 supplement and I already eat a low carb diet. In a few months, I'll be able to upload some new bloods to SelfDecode and hopefully see that my APOB and HbA1c have reduced.
In other words, I've been able to take steps to hopefully prevent it from ever happening, instead of waiting for a diagnosis in my 60s, as conventional medicine would have me do, by which time it will be too late.
It's not an exaggeration to say that this service could help you add decades to your life.
4 April 2023
Unprompted review
Reply from SelfDecode
Hi there! Wow!! Thanks so much for your awesome review of SelfDecode. You're absolutely right -- it's so important to remember that there are other factors, including lifestyle, environment, and overall health, that play an important role in determining how your genetic risks manifest in your life. Genetics is just one piece of the puzzle.
This is where the beauty of SelfDecode begins. By understanding what genetic conditions you are most at risk for and why you are at risk for them, you are able to take your destiny into your own hands by modifying your diet, lifestyle, and supplement action plan to avert the expression of such genes.
Keep up the great work with 'hacking' your health! I'll bet your hard work and determination is already paying off. :D
Very Useful!
This service made it very easy to understand the blood test results from my doctor.
7 April 2023
Unprompted review
Reply from SelfDecode
Thanks so much for leaving a review, Curi!
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