SelfDecode Reviews 

It's great to be able to get more personalized and direct information to make better health choices. I had chronic illness and after using my DNA to create a personalized natural supplementation program my blood results improved drastically and so did my health. I wish I knew about this sooner but glad I know now. I recently did test for my husband and daughters so we can see what improvements can be made with regards to their health as well.

I recently had another interaction with SelfDecode’s support team that further solidified my belief that this company is truly in a league of its own.

I worked specifically with Carlos, who assisted me with the renewal of my plan during a difficult financial period for my family. Just like my previous experiences, the response was immediate and handled with an incredible amount of professionalism and empathy.

Carlos went above and beyond to ensure the renewal process was smooth and tailored to our current situation. It is rare to find a company that doesn’t just provide a great product, but also treats its members with such genuine compassion and care. If you value a company that stands by its customers when it matters most, I cannot recommend SelfDecode highly enough. They have a wonderful product and their support team exceptional.

Sarah answered my questions, helped me use the SelfDecode tools more effectively, and made the platform much easier to navigate. A very friendly and helpful conversation!

About five years ago, after subscribing year after year, I decided to take advantage of a promotional life membership subscription. I also updated my genetic file by purchasing their DNA kit. Soon thereafter, Self Decode radically changed their website, dividing what was a single service into split services with some pay up front upgrades. At first these added pay features were a minor annoyance, but over the years the website has devolved into a bunch of a la carte purchases, so much so, that the original life membership site is hardly recognizable. Usually when one upgrades to a life membership, one expects to receive at least the same level of services, and if improvements occur, then those are usually included as well. There is a tacit understanding that If I am going to pay you in advance, then anything on the website in the future should be included. If you keep putting your website behind an ever-growing number of pay walls, then the original advantage of a life membership becomes meaningless; and off course, one cannot get their money back. If there was some fine print that I missed when I signed up, then my bad, However, when I was reupping every year, there was no extra cost for new information or site changes, these were included with the subscription.

Much of what you get now are reports that seem specific to you and your genetics, but most of it is boiler plate text that often becomes so general that it often conflicts with information in other reports. Take this much of this in one report, then don't take any of the same stuff in another report (you get the meaning). The reports on occasion stray from science in some recommendations, suggesting generic practices such as meditation, yoga, and other forms of general improvement to address real genetic polymorphisms. As any number of writers produce these reports, with many opinions not in agreement with other reports; to some degree it seems their free-lancing products are not affiliated with each other or to a company with prescriptive policies. Many report sections seem like opinions rather than scientific facts.

Overall, I believe Self Hack, then Self Decode, was originally a good idea of a company that has morphed into a sketchy business that treats its customers rather poorly. The goal, not to share and learn together, but use customers as a cash cow. Maybe the company has had some growing pains and problems and perhaps needs some kind of restructuring. It's indeed sorrowful to say that Self Decode appears to have become a self-serving business. Now I visit the site less and less, there just isn't much to do there but look at advertisements.

I hope the company takes this as useful criticism. One place I suggest they start, is to solicit their membership as to how they can improve. For all the years I've been affiliated, I can't recall one instance of customer feedback or a "how are we doing" email. Communicating better with subscribers is a good first step in understanding what they expect, and delivering a great service that both parties can feel good about. Good luck.

Horrible customer support. Does not exist. They should mply ignore you.

And their reports are incorrect! If you suplement using their advice you can harm yourself. So it is complete waste of money.

This site keeps all my medical test records from decades, explains what each test means, and further offers substantial general information based on the tests.

I’ve had the pleasure of working with Dr. Nacarelli for nearly a year through SelfDecode’s monthly consultation plan, and I can say without hesitation that he is by far the best medical practitioner I’ve worked with to date.

I originally turned to SelfDecode while searching for answers after developing Gadolinium Deposition Disease (GDD) following a routine MRI with contrast. It’s a rare condition that many physicians either don’t acknowledge, or have never even heard of, and don’t know how to treat. To complicate matters further, I also have Ehlers-Danlos Syndrome and trying to navigate both issues has been incredibly daunting.

I’ve seen more specialists than I can count, and Dr. Nacarelli is the only one who has truly helped me. From the beginning, he approached my case with patience, genuine curiosity, and an open mind. His depth of knowledge is unparalleled, and he consistently goes above and beyond, taking the time to understand my issues, and providing actionable insights and genuinely thoughtful input. Dr. Nacarelli’s open-mindedness, curiosity, and willingness to dig deeper set him lightyears apart from other physicians.

Ordered my test kit a week ago and only today has it been dispatched only the tracking number doesn't work. The postage cost was really expensive so I would expect a much faster service than this. I also read that for UK tests, I have to request a return label via email?! I've emailed but consistent with the service I've received so far, I've not received a response.

People often buy these kits because, like myself, they are not very well and are doing everything in their power to help themselves get better. Slow, inefficient systems coupled with poor customer service is not what customers expect from this type of business.

This used to be an excellent site, especially when it was Selfhacked.com. It’s really gone downhill in the last few years. Now I find the reports are incorrect. marking High risk for alleles which aren’t high risk. If you click through to the SNP details you often find the SNP details contradict those on the main report page. I have to double check the reports against snpedia.com and the Selfdecode SNP pages. This isn’t really very good. The tech behind selfdecode needs sorting out. Also, the SNP pages have the feeling of being written or copy and pasted by underpaid people who don’t give a toss. This is very disappointing as Joe Cohen’s original Selfhacked site was so good and so carefully written. (PS: I have been a lifetime member of selfdecode for many years but am now asked to pay extra for reports. How does that work as Lifetime membership?)

SelfDecode has been around for a very long time. Having the ability to get specific dna/gene related health information just for me is priceless. From character traits to health risk propensities goes beyond enlightenment, it allows me to pinpoint and implement lifestyle changes specifically to what works best for my genetics. There is so much more to health and longevity but a one-size-fits-all just isn’t reality when it comes to health so having this platform helps me to dial things in like supplements, diet, exercise and know that I’m doing the best specifically for me. I hope to upgrade one day but even the entry level information is easy to understand. I love needing out on my dna and how it is literally every aspect of who I am, how my body works and how it works best.

ONE STOP SHOP!!
99.9% HEAD TO TOE TO ALL YOUR ANSWERS BEING SOLID!!

Self-Decode presents the genetic information in a structured and organized manner. It is easy to interpret, view actionable recommendations and create a customized plan to optimize your health! I love the reports that you can download, this helps you focus on a certain area of your health at a time. You can nerd out on your genetics, and the data is very insightful!

Self-Decode is truly the future of Health & Wellness. Why would anyone want to guess about what works for their best health when they can get a DNA kit from Self-Decode and have personalized recommendations based on your unique DNA? I have always had stomach issues when eating a lot of protein, and now that I have had my DNA analyzed, I know that I have a high propensity for a worse response to protein. This makes total sense now! Self-Decode is really everyone's blueprint to their best health and longevity. Customer service has also always been very helpful whenever I had any questions or issues with logging in or accessing my health reports. There are other platforms out there that are popping up, but Self-Decode is "the real deal". They have the most advanced, accurate, science-backed tools available in this space. It's an awesome company, and no, I have no affiliation whatsoever with this company. I just happened upon them years ago in a Google search, and I am so glad I found them!! ☺

I have had Self Decode for many years and I am always amazed at the information I'm able to get about myself and my genes. It's the best and I would be lost without it. So informative and the Science is top notch !

This is a great system for a great price. Highly reccomend

This company has the most INCREDIBLE customer service!! I've worked with a couple of other companies in this area, and they are by far the BEST! Don't hesitate to work with them!

I am really happy with my results from selfdecode and the vast amount of data that is applicable and that you can also use the raw data. The team has always been friendly and helpful. It has really changed the way I live and approach my health even as a nutritional scientist.

I really appreciate all the information available to me to analyze my genetics and understand my genetic strengths and weaknesses. The Action Plan feature makes it easy to compile all the genetic information along with steps I can take to use diet, exercise, supplements, herbs, and medications (last resort) to upregulate the good genes and downregulate the not-so-good genes. The platform keeps changing as new info becomes available. What I don't like is that I bought a lifetime membership, but now they want me to keep paying more and more to get reports that should've been provided with my original membership. This is why I can't give you 5 stars. You took away all my original reports while I was away in Europe and had no secure line to download them. And then you split all reports into a general category and a second premium category that costs more. The business model keeps changing and not for the customer's benefit....Like, if I upgraded, then what upselling gimmick will come next?

I would absolutely NOT recommend SelfDecode for anyone who already has their DNA data and is looking to upload it for more in depth reports. The entire site is set up to trick you into buying their DNA kit. They constantly try to upsell reports to you, which I would be fine with IF they made it clear which reports are actually available for uploaded data, and which are only available using their own DNA kit. I was trying to buy reports that are available for the uploaded DNA data, was upsold on another report, and then was charged for that new report, the DNA kit, and shipping for the DNA kit without the site showing me a full list of what I was paying for even once. I had no idea I was paying for a DNA kit & shipping along with the report itself, until I was emailed the invoice and my card was charged! Throughout that entire upsell process there wasn't a single place where it stated that I would have to buy their DNA kit in order to get this report. To top it all off, after being charged for the extra report, DNA kit, and shipping, I can't even use the site AT ALL as no matter what page I navigate to, there is an un-closable pop up for adding a shipping address, which I'm NOT going to do because I never wanted the DNA kit to begin with! So now my account and all the reports I already paid for are unusable / unviewable until the support team addresses it.

I signed up a year ago, missed the 'auto renewal' notification and even after notifying the company within 3 days of the charge that i no longer used their service and asked for refund they absolutely refused.

They threw their 'terms of service' in my face.

Bad business practices.