Took just over a month from order date (1 Dec 25) to receive 1 T-shirt ( 9 Jan 26) inquiry emails very poor. I live in Melbourne, business is supposed to be in Brisbane?? Saw same product adverti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered in December and honestly got pretty stressed reading the reviews while I was waiting. communication was slow and that part wasn’t great. but my order did arrive and the quality is actuall... See more
The first T-shirt I bought was great. The second T-shirt I bought several months later was 5cm longer than the first and was a completely different fit even though it was the same size. When I compl... See more
Company replied
AVOID! Like many others, I placed my order weeks ago (21st November) and I'm still waiting for my shirts to arrive. It was an Xmas themed t-shirt for my wife and it took several emails... See more
Company replied
Company details
Written by the company
At Selfawear, we believe in living with intention. Our mission is to create inspiring apparel and merchandise that spark acts of kindness, positivity, and self-reflection, igniting an optimistic mindset in our community to leave a lasting impact on the world. Unlike traditional clothing, Selfawear serves a deeper purpose. We understand that the way we think shapes our world around us, and we know you do too. That’s why we’ve consciously created products that you will not only love to wear but that also resonate with your true core. By wearing Selfawear, you're not just choosing a piece of clothing; you're joining a movement of kindness and positive transformation. Our community of changemakers uplifts others and encourages acts of kindness, transforming your outfit of the day into a statement of self-expression. Whatever and wherever the day brings you, you are wearing your true self, making space for heartfelt conversations and connections.
Contact info
2.7
Poor
170 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would reccommend, however shipping took a while
I ordered for the pre black friday sale (18th of Nov), it arrived today (16th of Dec). The shipping took a while which is why I only gave 4 stars, but I do know they had a lot of orders to fill. I ordered a sweatshirt and a sticker and they are amazing! The order also came with a free shirt and tote bag which was great. Because shipping took a while I sent them an email asking for an update and they responded super quickly with an apology for the delay and a coupon code for 25% off. I will definitely be buying from them again.
16 December 2025
Unprompted review
Reply from Selfawear
Hi there,
Thank you so much for taking the time to share such a thoughtful review. We really appreciate your patience during this extremely busy period and are glad to hear you loved your sweatshirt, sticker, and the surprise extras 🤍
We’re also happy we could get back to you quickly when you reached out and make things right. It means a lot to hear you’d shop with us again, thank you for supporting Selfawear.
— The Selfawear Team
No update, no contact
Ordered on 30 November in time for Christmas. It is now 16th of December, no updates and no response to email. Terrible customer service.
16 December 2025
Unprompted review
Reply from Selfawear
Hi Ad,
We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.
We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Poor communication and response time
I ordered a T-shirt on the 1st December and like all others, have found the communication process terrible. Not one email of contact after 14 days despite me contacting the store three days ago to ask where my order is.
I am going to write another email now and if it is not responded to, I will cancel my order. A terrible way to conduct business.
1 December 2025
Unprompted review
Reply from Selfawear
Hi Trina,
We’re really sorry for the experience you’ve had and for the lack of communication, we completely understand why this has been frustrating.
We’re currently dealing with a significant backlog of orders and support enquiries following Black Friday and early December, and response times are taking longer than they should. That’s on us.
Please rest assured that your order will not be ignored. Every customer will be responded to, and if you choose not to proceed, your order can be cancelled or refunded once your enquiry is reached in the queue.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the frustration this has caused and are actively working through this.
The Selfawear Team
What a joke! Good luck getting your order
Absolutely terrible I’ve ordered form them at least 3 times. When u order it’s says guarantee 4-8 day delivery what a load of bull. I ordered on the 26/11. I had multiple emails about sales sent to me each day. On the 4th they send me an email saying sorry busy period here is 25 percent off your next order we will dispatch as soon as possible . I responded to that email at least 3 days later and look at this no response since it’s been 10 days since that’s email beeen sent out. I’m sorry but you send me emails about sales and offers at least daily but won’t respond to an email about dispatch time. Why is it acceptable for an order to sit unattended for 19 days without being shipped? I used to brag about this company and often brought gifts. However this is absolutely unacceptable I will not bring buying again and will be saying the truth about this company. Honestly let’s see how long it takes to ship now that there is a bad review. A busy period is no excuse, you have big sales okay hire more staff
14 December 2025
Unprompted review
Reply from Selfawear
Hi Oli,
We’re really sorry for this experience, especially as someone who has supported us multiple times in the past. We completely understand why this feels unacceptable.
You’re absolutely right to expect clear communication and realistic delivery timeframes. During this period, we did not meet those expectations, and we take responsibility for that. The volume of orders and enquiries following Black Friday resulted in delays that were not communicated as clearly or promptly as they should have been.
We also acknowledge how frustrating it is to receive promotional emails while waiting for a response regarding your order. We understand how that comes across, and we’re genuinely sorry for the added frustration this caused.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update on our website outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share your feedback. We’re actively working through this and are committed to resolving it properly.
The Selfawear Team
Another unhappy customer here
Another unhappy customer here.
I respect what they are trying to do with the create on demand process and with a Burleigh Heads address, I thought I was buying from a reputable company. The amount of email marketing I have received since ordering has been so high that the generic 'its taking longer than we expected email' meant nothing. There is no way of contacting them directly and 2 of my emails have gone unanswered. It seems they only care about replying to reviews.
Bottom line is, if you cannot provide a service within the timeframe that is clearly outlined on your website, or communicate effectively to your customers about it, people will start thinking you run a scam business that isn't actually Australian and call you out on it.
Some constructive feedback - if you are struggling with the amount of orders, scale back your social media marketing, turn your sale off and update the delivery times on your website! Oh and start replying to your current customers!
23 November 2025
Unprompted review
Reply from Selfawear
Hi Alliza,
We’re really sorry for your experience and for the lack of communication you’ve had we completely understand why this has been frustrating and disappointing.
You’re absolutely right to expect clear, timely communication and delivery timeframes that reflect reality. During this period, we fell short of that, and we take full responsibility.
We also acknowledge how frustrating it is to receive marketing emails while waiting for a response regarding an existing order. We understand how that comes across, and we’re genuinely sorry for the added frustration it caused.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share this feedback, it’s heard, and we’re actively working through this to improve both communication and fulfilment.
The Selfawear Team
Im another buyer who hasnt heard…
Im another buyer who hasnt heard anything from the seller since they took my money. I purchased the Tshirt on 30th November and I havent heard from them since then. I had a feeling they were a bit dodgy when they didnt answer my emails. Off to Paypal to cancel the order I guess...
30 November 2025
Unprompted review
Reply from Selfawear
Hi Jan,
We’re really sorry for the lack of communication you’ve experienced, we completely understand why this has been concerning and frustrating.
We want to reassure you that your order has not been ignored. We’re currently working through a significant backlog of orders and enquiries following Black Friday and early December, and response times have been longer than they should be. That’s on us.
We want to be very clear: every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update on our website outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for raising your concerns, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Extremely disappointed, no communication from Selfawear. Products were never delivered.
I am in the same boat as most people here. I have contacted Selfawear via their website, and via email regarding a purchase made November 30th with absolutely zero response.
I am understanding that people and small businesses make mistakes and can take on more orders than they have capacity to fulfil over this busy period, but I am far more compassionate to transparency, open communication and authenticity. Radio silence is not okay! Especially in this financial climate.
I bought 2 Xmas shirts and a tote bag for parties and presents. These events, bar one, have come and gone.
Such a disappointing experience causing unnecessary stress.
13 December 2025
Unprompted review
Reply from Selfawear
Hi Sammie,
We’re really sorry for the experience you’ve had and for the lack of communication, we completely understand why this has been so disappointing, especially given the timing and purpose of your order.
You’re absolutely right: transparency and timely communication matter, particularly during busy periods. During this time, we fell short of that standard, and we take responsibility for it.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’re currently working through a significant backlog following Black Friday and early December, and response times have taken longer than they should.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share your feedback,we’re genuinely sorry for the stress this has caused and are actively working to resolve it.
The Selfawear Team
Placed order and am now past the…
Placed order and am now past the timeframe provided without any communication beyond spam emails. My emails have remained unanswered.
Buyer beware, seems this is a scam.
29 November 2025
Unprompted review
Reply from Selfawear
Hi Michelle,
We’re really sorry for the delay and for the lack of direct communication you’ve experienced. We understand how frustrating that feels.
We want to reassure you that we are not a scam. We are an Australian-registered business, and every order placed with us is either fulfilled or refunded. During our recent peak period, response times were significantly longer than expected, and we acknowledge that this fell short of the standard we aim to provide.
At present, our team is working through orders and support requests strictly in the order they were received, to ensure fairness for all customers. While this means some responses are taking longer than usual, no messages are being ignored.
We’ve shared a transparent update outlining current order and response timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We appreciate your patience and apologise again for the frustration this has caused.
— The Selfawear Team
Shocking
Shocking, my wife has ordered a 'Grounding Mat" no dispatch from 2 weeks. Will not honor a refund. Can not get any response from the company. People say support Australian companies. This makes it tough. Don't post a contact number . We are reporting to the ACCC . Don't think we will ever see the order or our money back. Shameful - don't buy!
11 December 2025
Unprompted review
Reply from Selfawear
Hi there,
We’re genuinely sorry to read this and understand how upsetting this situation feels — especially when it involves a delayed order and concerns around a refund.
To clarify, we do not withhold refunds unfairly. If an order has not yet been dispatched or has experienced an unreasonable delay, we review refund requests in line with Australian Consumer Law. At the same time, during our recent peak period, our response times were slower than acceptable, and we acknowledge that this added to your frustration.
At the moment, our team is working through orders and support requests strictly in the order they were received, to ensure fairness for all customers. This means some responses are taking longer than they should, but no requests are being skipped or ignored.
We are an Australian-registered business and absolutely want to resolve this properly. We’ve published a transparent update explaining current order and response timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
If you’re still awaiting a response, please email our support team with your order number and it will be reviewed as soon as it reaches the top of the queue.
We apologise for the distress this has caused and appreciate the opportunity to address it directly.
— The Selfawear Team
Don’t order anything …
Following placing an order I have sent emails with no response. I’m cancelling my order #206379 and want a full refund.
27 November 2025
Unprompted review
Same experience as everyone else
Same experience as everyone else. Ordered weeks ago. No delivery, no tracking information and no response to my emails. Too bad about my Christmas gift!
9 December 2025
Unprompted review
Reply from Selfawear
Hi Patrick,
We’re really sorry for the delay and the lack of communication around your order, especially knowing it was intended as a Christmas gift.
You’re right that waiting without tracking updates or responses is frustrating, and we acknowledge that during this period our dispatch timelines and support response times fell short of what customers should expect.
We’ve shared a transparent update on our website outlining current delays, response times, and how we’re working through outstanding orders, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Every order is being actively reviewed and will be fulfilled or resolved. We’re genuinely sorry for the experience you’ve had and appreciate you taking the time to leave your feedback.
— The Selfawear Team
T shirts did eventually arrive and fit perfectly
AVOID! Like many others, I placed my order weeks ago (21st November) and I'm still waiting for my shirts to arrive.
It was an Xmas themed t-shirt for my wife and it took several emails to get a response from them regarding the delay. Received an email basically saying everything and nothing and that 'we'll get to your order at some point.'
Wife is not happy with the delays and now I'm in the dog house!
Whilst you're waiting for what seems like an interminable amount of time, you get bombarded with marketing emails!
I understand you're busy and it's Black Friday/Festive season but at least give people some warning about the delays.
Website said shipping takes 4-10 days and this was obviously never going to happen.
Update: I've increased my rating to 3 stars - I appreciate them taking the time to reply to me. The shirts did recently arrive and they fit perfectly. If you can improve your shipping times during peak periods then I'm happy to order again.
21 November 2025
Unprompted review
Reply from Selfawear
Hi Gaz,
Thank you for sharing your experience. We’re genuinely sorry for the delay and the position this put you in, especially given the order was intended as a Christmas gift.
You’re absolutely right that the delivery expectations shown at the time of purchase were not met, and we understand how frustrating it is to wait weeks for an order while receiving limited clarity. We also acknowledge that continuing to receive marketing emails during this time added to that frustration and should have been handled better.
During the Black Friday and early December period, a surge in orders combined with operational delays impacted both dispatch timelines and our ability to respond as promptly as we should have. That doesn’t change the impact it had on your experience, and we take responsibility for the lack of clear warning and communication around delays.
We’ve since shared a transparent update on our website outlining current delays, response times, and what customers can expect as we work through outstanding orders:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We’re sorry that this experience didn’t reflect the standards we aim to provide, and we appreciate you taking the time to leave your feedback, it’s helping inform changes to how we manage peak periods moving forward.
— The Selfawear Team
Like others... still waiting....
Like others, still waiting well past their stated dispatch & delivery timeframes for 4 shirts we wanted for functions ahead of Christmas. Despite clearly not being able to fulfil the orders they already had they still pushed the marketing emails hard. Incredibly disappointing lack of ethics for a company that sells themselves as ethical & caring. I'm sure the items will arrive eventually and be fine (before Christmas would be nice!), but the deceptive behaviour has completely ruined this purchase experience.
6 December 2025
Unprompted review
Reply from Selfawear
Hi there,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this caused, particularly given the importance of having these items in time for planned events ahead of Christmas.
We acknowledge that during this period our communication and capacity did not align as they should have, and we understand how continuing to see marketing while orders and enquiries were delayed understandably felt disappointing and misleading. That gap between expectation and reality is something we take responsibility for.
During late November and early December, a significant surge in demand combined with operational delays impacted both dispatch timelines and our ability to respond promptly. While this explains what happened, it doesn’t diminish the impact it had on your experience.
We’ve shared a transparent update on our website outlining current delays, response times, and how we’re working through outstanding orders, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We regret that this experience did not reflect the values we aim to uphold, and your feedback is being used internally to improve how we manage peak periods, communicate expectations, and align marketing with fulfilment capacity moving forward.
Thank you again for sharing your feedback.
— The Selfawear Team
I'm also still waiting after ordering…
I'm also still waiting after ordering on the 19th of November. I wouldn't order from this company. They are a huge scam. I have reported to scam watch as I just keep getting generic emails. No Abn and phone number goes no where. So disappointing
19 November 2025
Unprompted review
Reply from Selfawear
Hi Sara,
We’re really sorry for the frustration and disappointment you’ve experienced while waiting for your order.
We want to be clear that we are a legitimate Australian-owned business, and we fully understand how the lack of timely, personalised responses during this period made things feel otherwise. The generic updates you received were part of our effort to acknowledge messages while working through a much larger-than-expected backlog, but we recognise that this did not feel sufficient or reassuring.
During late November and early December, a significant surge in orders and support enquiries impacted both dispatch timelines and response times, and we accept responsibility for that experience.
We’ve shared a transparent update on our website outlining current delays, response times, and what customers can expect as we work through outstanding orders:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Every order is being reviewed and will be fulfilled or resolved. We’re genuinely sorry that this process caused so much frustration, and we appreciate you taking the time to share your feedback.
— The Selfawear Team
Sent me wrong size and expect me to pay for a refund
Order took forever, customer service is horrendous and then because I left a comment on socials because someone was asking about shipping times and I said don’t bother I was blocked, now order finally arrives and they have printed it on the wrong size garment. To follow their returns system online and they expect me to pay a processing fee of $10 and shipping the item back for their error/faulty product. Tried emailing them but doubt anyone will actually respond.
Edit to add they did respond with the usual sorry to hear your not happy email please send us photos and measurements as we will need to confirm first that there is an error in size. Have done that and now have to wait for them to agree that they have sent rubbish. Interestingly enough upon taking all the measurements the garment they sent doesn’t even match their size charts at all. A full size too big in the chest and a full size and a half too small in the length. No idea what rubbish size they call what they sent but it’s very much not what was ordered.
Edit to add I ordered at the very beginning of November before the sales and rush would have started and only received the order over a month later the 6th of December. If that’s anything to go by those that are complaining from orders from mid-late November chances are you aren’t getting them pre-Christmas so I’d start thinking about a plan B.
Would give zero stars, which is a shame because the quality of material is better than other companies but the company can’t function so it’s still not worth the effort.
Another update - trustpilot sent me this email “You’ve written a review for Selfawear, and they’ve asked for more details to better understand your experience.
If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.
Add review details
If we don’t hear from you, the company may not be able to recognize your review as genuine.”
The company is well aware that my order was genuine, that they owe me a full refund and seem to be more concerned pretending that their reviews aren’t honest than doing the right thing. Have provided them with all the information for my refund to be processed and I’ve had to email them again because still no response on it being processed…I suspect by now they owe a fair few refunds…. Saga Continues!
Will be reporting to consumer protection. It doesn’t take this long to acknowledge and process a refund for an item you sent that wasn’t as advertised when all of the correct information has been sent to them and any legitimate business would have sorted it out by now. Trustpilot needs to make sure all reviews are visible to warn others.
6 December 2025
Unprompted review
Reply from Selfawear
Hi Amy,
Thank you for taking the time to detail your experience. We’re genuinely sorry for the frustration this situation has caused, particularly given the length of time involved and the issues you’ve described with sizing and communication.
To be clear, if an item is confirmed to be incorrect or faulty, we do not expect customers to bear the cost of our error. When sizing discrepancies are raised, we ask for measurements and photos so we can verify the issue accurately and resolve it correctly. We understand how frustrating that process can feel, especially after a long wait.
We acknowledge that response times during this period were slower than they should have been, and that delays in resolving refunds or exchanges added to the frustration. That’s not the experience we want for any customer, regardless of when they ordered.
Regarding Trustpilot, when additional details are requested, it’s a platform requirement so we can correctly identify and respond to the specific order, it isn’t intended to dismiss or invalidate genuine experiences.
We appreciate you acknowledging the quality of the product itself, and we regret that operational and communication issues overshadowed that. Your feedback has been noted and is being used to address sizing quality control, support workflows, and escalation handling moving forward.
We understand your disappointment and are sorry that this process has taken longer than it should have.
— The Selfawear Team
Extremely terrible service - no communication, no delivery within paid time
Extremely terrible service and communication. I order 23/11 and it says 4-8 days delivery. I purposely ordered Christmas shirts for Christmas events which 2/3 of have passed. I have 5 other items and my attempts to make contact go unanswered. They bombard you with marketing constantly but can’t reply, send tracking or deliver your item. Appalling. Reply please or better still, send my order.
22 November 2025
Unprompted review
Reply from Selfawear
Hi Tracey,
We’re really sorry for the experience you’ve had, particularly given the time-sensitive nature of your order and the lack of communication you received while waiting.
You’re right that the delivery expectations shown at the time of purchase did not reflect what ultimately occurred, and we understand how upsetting it is to miss events you specifically ordered these items for. The absence of timely replies while you were trying to get clarity only added to that frustration, and we take responsibility for that.
During late November and early December, a surge in orders combined with operational delays significantly impacted both dispatch timelines and our ability to respond as quickly as we should have. That doesn’t excuse the experience you had, but it does explain why things fell short.
We’ve shared a transparent update on our website outlining current delays, response times, and what customers can expect as we work through outstanding orders:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Please know that every order is being actively reviewed and will be fulfilled or resolved. We’re genuinely sorry that this process has caused so much frustration, and we appreciate you taking the time to leave your feedback.
— The Selfawear Team
A company with no moral compass
I have bought multiple items from this company in the past. I knew their postage was slow. So this time when I ordered stickers on November 2nd I emailed them 3 times to ask they be sent straight away as they were for a mirror for my nephews birthday. I got no reply. Eventually I heard from them via instagram messenger. They sent the item on Nov 17th and told me I'd get it by Nov 28th. Its now December 6th. I paid for priority postage which their policy says 4-8 business days. They have taken no responsibility. I asked to be funded. I've been told they are unable to refund once an order has been dispatched. They use a postage company called Aramax. Charge Australia Post fees to their clients and pocket the rest. Then do not take responsibility for packages they've sent using this postage service their company has chosen. I bought from this company believing they were trying to make the world a better place. They've shown me they are after a quick $ and don't value their human experience. Go elsewhere. Find an authentic company that values their messaging.
6 December 2025
Unprompted review
Reply from Selfawear
Hi Stacey,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this situation caused, especially given the personal importance of the order.
We acknowledge that communication during this period fell short, and that waiting for responses, particularly after reaching out multiple times, was not acceptable. That’s on us.
To clarify for transparency: we are an Australian-owned business, and while we use a range of fulfilment and courier partners (including Aramex) depending on order type and destination, we do not profit from postage fees. However, we recognise that the experience you had with delivery delays and the handling of your request did not meet expectations, regardless of the carrier involved.
During late November and early December, a significant surge in orders combined with operational delays impacted both dispatch timelines and response times, and we understand how this compounded frustration, especially when you were relying on priority postage and clear updates.
We take feedback like this seriously, particularly when it comes from returning customers who trusted our values and messaging. While we regret that this experience damaged that trust, it is being used internally to drive changes in how we manage communication, fulfilment, and peak-period expectations moving forward.
Thank you again for sharing your experience.
— The Selfawear Team
Tote bag that holds everything.
The tote bag is surprisingly strong. I use it for groceries and uni books. The design gets noticed a lot.
16 November 2025
Unprompted review
Reply from Selfawear
Hi Tamara,
Thank you so much for your kind words! We’re really glad to hear the tote has been holding up well and getting noticed, that’s exactly what we love to hear.
We truly appreciate you taking the time to leave a review and for supporting Selfawear.
— The Selfawear Team
Cap Better than expected
Added a cap to my order without thinking much. It turned out to be one of the best caps I've owned. Keeps its shape perfectly.
25 November 2025
Unprompted review
Reply from Selfawear
Hi Eloida,
Thank you so much for sharing this! We love hearing that the cap exceeded expectations! It’s great to know it’s holding its shape and becoming a favourite. We really appreciate you taking the time to leave a review 🤍
— The Selfawear Team
Disappointed, poor order delivery and communication
I purchased several shirts on 17th November, intending to wear for this years xmas parties and some for gifts. I recieved an email update 8 days after my order saying they were overwhelmed with orders and print to order, so my order is delayed, send shipping information to be sent as soon as order ships.
We are now 18 days since purchase and have heard nothing more about my order, no shipping details.
During this time I have recieved marketing emails almost every day trying to encourage further purchases. The site says 4-8 business day express shipping (Once the order has been dispatched from HQ). It doesn't warn you that it can take weeks for them to dispatch. Dissapointed with this experience from an Australian business.
5 December 2025
Unprompted review
Reply from Selfawear
Hi Lisa,
Thank you for sharing your experience. We’re genuinely sorry for the delay and the lack of clear communication around your order.
You’re absolutely right that our dispatch timeframes were not communicated clearly enough during this period, and we understand how frustrating it is to wait without updates, particularly when items were intended for Christmas events and gifts. We also recognise that receiving marketing emails during this time likely added to the frustration.
During the high-volume period in late November and early December, our fulfilment and support processes fell short of the standards we aim to provide, and we take responsibility for that.
We’ve shared a transparent update on our website outlining current delays, response times, and what customers can expect moving forward, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We appreciate you choosing to support an Australian business and regret that this experience didn’t reflect what you expected from us. Your feedback has been noted and is helping guide improvements to how we communicate delivery expectations and manage peak periods moving forward.
Thank you again for taking the time to leave your review.
— The Selfawear Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.