Self Financial, Inc. Reviews 1,936

The problem I have been having is when logging in, there is such a long delay in Self sending a code number and therefore i can’t make any changes for bank account or make a payment. The IT department may have to address the issue.

This account is helping me save money and improve my credit score. I only want a summary of all the steps involved in increasing the Self progress percentage🤔

Wasn't too bad in the beginning. Probably had self for well past a year. My card got locked for "suspicious" activity and was unable to clear the card. Had no late payments, was under the credit limit, and have made the payment for that month early... Tried to reach chat and was disconnected probably 10-15 times, each time starting a new conversation. Finally got an email sent to verify everything only to be slapped in the face with, "don't reply to this email." Even after being told to reply to that email. Fees are insane, credit hasnt gone up in the months having it. $925 in deposits and only getting back $700 is kinda ridiculous. Finding a much better company for credit building needs.

It take a long time, anyone would say its suppose to work like magic, but it does not, always works like an electronic wallet.

It was easy to use. The automation is a great feature.

Just want to warn everyone to please think twice before you join them.
They’re running an absolute scam!
I opened my account in December 2026, and due to personal issues ended up closing it today. I had paid a total of
$65 during my with self and upon closing they only want to give me back $15.85. They had a bunch of bs excuses for trying keep the rest of my money. I filed a dispute with my bank and now just waiting. So I highly suggest getting a secured credit card and let them help you not self.inc

Long story short, Everything is great seemingly, besides the obvious plot for late fees that build up whilst they're taking 3-4 days to actually complete your payment. It's confusing for beginners because you'd think youd paid them already and then a day later their asking for it again, thats wind up to be quite taxing on financial wellbeing and axietal health.

STAY AWAY AS A CONSUMER!!!!

This company deceived me about there credit builder account after making 5 consecutive of $25 to obtain a credit card. After contacting this company multiple times & filing a complaint with the Customer Financial Protection Bureau the company closed my account and only reimburse me $67 out of the $160 that I payed in total. I have documentation and proof to provide law enforcement and legal counsel to assist further with this issue. The agents are very deceptive and unhelpful when it comes to rectifying issues.

I will use other apps that doesn’t use predatory business practices and false advertisement to lure unaware consumers to apply for credit builder accounts.

I love Self!!! Since I started it had a very low credit score but now low to wow in just a short time. Thanks for helping people like me get to better credit!!! Thank you

they’re patient and they work with you! The only place to give me a chance to improve my credit.

Overall I like self I think it’s a great starter for building your credit the only con I had was someone had attempted fraud on my card and the representative did not treat me like a customer when I reported it he treated me like the criminal and I did not like that. I would recommend self to someone else.

Wonderful and keeps me up to date with everything

Recently I encountered that calling the customer service number provided does not, and will not let you speak to anyone in customer service. I was double charged from their site paying a self bill. I called to stop a one of the two pending charges but nope couldn't get anyone. They're really gone down hill. Last time I called last year for the same matter I got someone and they helped. Now it's a battle, so I had to call my bank to dispute it. It was great when it started years ago, but now. I will be moving on from self. Seems like they are being bought out.

The app acts up sometimes where you can be using a card to pay the money so your credit can stay good and you been using that card the next thing you know the card don’t want to work for your app

Using the Self credit website is giving me hopes in getting my credit rating up. To me, the site isn't user friendly, but I will get the hang of it.

My balance is never right, constantly I only have part of my balance

It was like having a savings account and boosting your credit score at the same time. I will using Self again.

BEWARE IF YOU HAVE A CREDIT BUILDER ACCOUNT GOOD LUCK GETTING YOUR MONEY BACK THEY HAVE NO CUSTOMER SUPPORT CALL THE NUMBER LISTED HERE AT TRUST PILOT AND YOU WILL SEE. I CANNOT CLOSE MY ACCOUNTS I HAVE $1235.00 I WANT TO GET BACK AND CANNOT GET ANYONE TO REPLY. I HAVE SENT HAVE A DOZEN EMAILS AND NO REPLY. I JUST PAID MY SELF CREDIT CARD OF OVER A $1000 AND NOW I WANT MY SECURITY DEPOSIT BACK AND CLOSE MY ACCOUNTS AND ALL I GET IS CRICKETS.

Self cash really need some improvement. I feel that the recurring messages that be sent about borrowing will need to be changed. I love the cd builder for the credit card. Would like it if the credit card can be used to get cash off of it. No longer see the numbers on my credit score increase.

Helping me build my credit and respond fast when I need to talk to someone