Regretful Purchase: Beware of Select-Light's Poor Customer Service
I ordered a lamp from Select-Light with the expectation of receiving a black lamp, but instead, I received the gold version. Over the course of about three weeks, I have emailed their customer service multiple times, as they require this process for returns. However, despite my efforts, I have not received a satisfactory response. I have tried reaching out through various channels and email addresses, including one provided by a phone assistant, which unfortunately did not work.
Furthermore, I found it perplexing that the phone assistant could not communicate in English, considering that this website caters to multiple countries. It is reasonable to expect that they would be able to assist customers from various regions, not just Spain. I even attempted to speak in Portuguese, but that approach was unsuccessful as well.
To add to my frustration, I have been repeatedly receiving notifications stating that the recipient's email inbox is full, making it even more challenging to resolve the issue. Now I'm stuck with a gold lamp that I did not intend to purchase. In sum, I am highly dissatisfied with my overall experience with this company and do not recommend buying from them. It would be wise to consider other reputable options when making your purchase.