Sekonda Reviews 8,364

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their appealing design and excellent value, often noting that items look more expensive than their actual price. The ordering process is generally described as easy, with many appreciating the informative details provided about the watches. Reviewers consistently highlight the quick and efficient delivery service, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, such as manufacturing faults, watches stopping working prematurely, or charging difficulties. A few other people also felt that delivery times were occasionally longer than expected, despite paying for faster options.

What people talk about most

Product

Consumers generally find the product to be positive, with many praising the watches for their great value,... See more

Quality

Clients share ambiguous opinions on quality, with many expressing disappointment due to issues like defective... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be a great value and... See more

Order

Customers had positive experiences with the ordering process, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing I dealt with a British manufacturer with a sound record. Liked the contemporary design of dial and steel mesh strap but would have been glad of tips on adjusting. Wide choice on user friendly... See more

Rated 4 out of 5 stars

Seems reliable but think sometimes undercounts steps. Nice design with change of face. Would like to extend period it is lit up when the button is pressed. Also sllep times sometimes inaccurate. Gen... See more

Rated 4 out of 5 stars

Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buc... See more

Rated 5 out of 5 stars

Unfortunately the bracelet of the watch I ordered had a manufacturing fault. Sekonda was unable to give me a direct replacement (which I was grateful for to tell the truth) but I was offered a choice... See more


Company details

  1. Watch Store

About Sekonda

Written by the company

About:
Established in 1966, Sekonda is a British designed brand, well known for its quality watches at unbeatable prices. We feature an extensive range of men’s and women’s timepieces both online and in the highstreets.

Great quality at a great price:
Sekonda prides itself on selling great quality watches at great prices. With so many different designs and features, all at a range of affordable prices, there is a watch for anyone and everyone.

Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.

Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.

Not received your order? Please head to our contact us page here: https://www.sekonda.com/contact-us

Strap adjustment:
Need help adjusting your bracelet? We offer a free of charge service to remove or add bracelet links. Or to save you time, in some cases we can simply send out additional links so you can adjust your watch at home.

To get help with strap adjustment, please visit: https://www.sekonda.com/contact-us

2 year guarantee:
Your Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.

British designs:
All our watches are designed in our head offices in the UK. By buying with us, you know you are always getting a classic, British design.

Reviews:
Real reviews from real customers. Addressing both the good and the bad, we want our customers to help one another and gain a real insight of our brand. We want you to find the right watch for you and help others do the same!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great watch

Got myself a decent smart watch as the cheap ones were not updating very well. Love the fact that I got to choose an extra watch strap. Great quality.

1 January 2026
Rated 5 out of 5 stars

Very pleased with the quality and…

Very pleased with the quality and service when I bought online. I purchased the Monika watch, which is very reminiscent of a Cartier watch. Excellent value for money. The watch looks even better than on the website. Highly recommended.👍

6 February 2026
Unprompted review
Rated 1 out of 5 stars

So disappointing

Lovely watch, very excited to receive it Just what I wanted but lasted 2 weeks. Charger broken completely, bought 2 new chargers and the watch still won’t charge! Not fit for purpose!

10 February 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 4 out of 5 stars

Happy with watch

Happy with watch, however not sure how accurate the sleep scores and heart rates are compared to my previous Fitbit.

18 February 2026
Rated 1 out of 5 stars

Cannot get the watch to work with my…

Cannot get the watch to work with my iPhone very disappointed

17 February 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 3 out of 5 stars

Slightly disappointed

Was disappointed for having to pay to get the watch strap shortened
My old watch fit bit had different strap sizes
I like the Sekonda track watch but feel reluctant to get different straps as not sure about the sizes

11 February 2026
Rated 4 out of 5 stars

I purchased the digital watch with…

I purchased the digital watch with silver strap.
I like the design and the price is very reasonable. It’s easy to set up with the Sekonda App.
My only gripe is the choice of watch faces. For a ladies watch the faces are not particularly interesting. Quite a few are ‘sporty’ or overly ‘busy’ in appearance.
I also would have liked a choice of alarm sounds and a snooze feature.

10 February 2026

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