SecureBoxOffice Reviews 

1,262
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Buyer Beware! DO NOT PURCHASE ANYTHING FROM THIS PLACE. I PURCHASED 3 ACC TOURNAMENT TICKETS FOR 617.83 IT WAS CANCELED DUE COVID19 I RECEIVED EMAIL THE SAME DAY THAT I WOULD BE REFUNDED! LIES LIES LI... See more

Rated 2 out of 5 stars

My wife and I purchased early anniversary tickets for Ali Wong in New York. Now with the Corona Virus outbreak, they are refusing to refund the purchase. Saying that since the show is postponed it is... See more

Rated 1 out of 5 stars

secureboxxoffice.com sold us tickets to Jeff Dunham in Broomfield CO at 1st Bank Center. Due to events the show has been rescheduled for the 3rd time now over a year difference from the original book... See more

Rated 5 out of 5 stars

I had some worries about having to transfer them from someone else but everything went really smooth, including the password change on ticketmaster and the emails sent to me to 'accept' my tickets. Co... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

The secure ticket marketplace. Delivering great service through our local ticket marketplaces with over 100,000 customers served.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.6

All reviews

(1,262)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered 2 55.00 tickets but somehow…

I ordered 2 55.00 tickets but somehow my summary said I spent 350.00 in which I would never DO.
There was no empathy or understanding in how will this was a huge mistake and should had been an exception. My mental health has been affected.

1 March 2020
Unprompted review
Rated 1 out of 5 stars

Site doesn't seem to want valid…

Site doesn't seem to want valid criticism if it's not civil but has no issues charging $85 PER TICKET for a 'service fee.' I expect this review to be flagged and deleted like my $85 x 2. 0/10 would not use again.

1 March 2020
Unprompted review
Rated 1 out of 5 stars

Outrageous costs and service

Costs me $130 per ticket to sit on a wet chair outside with poor quality beer? then two tickets EACH require a $7 handling charge to be emailed to me in ONE EMAIL -surely I should only pay one handling charge for one email. Then the ticket comes with someone else's name on it who only payed $79 for the same ticket....

Unacceptable - get your act in gear, and treat the customer as the person that is keeping you in employment

28 February 2020
Unprompted review
Rated 3 out of 5 stars

instructions are not clear and…

instructions are not clear and specific. I just clicked on an email asking me if i received my order? What does that mean? I received an email confirming my order was placed , but i have not received my tickets yet. confusing.

28 February 2020
Unprompted review
Rated 1 out of 5 stars

Scamming,Stealing,Scalpers

Website says they purchase blocks of tickets from the venue. Found out after spending $342 for tickets that they purchase tickets from private individuals so basically they are scalpers. Any way I paid all this money to see a band I have wanted see for years. Had to spend another $300 through ticket master to see the concert because Scamming,stealing scalpers SecureBoxOffice never provided my tickets. DON’T waste your money with them!

27 February 2020
Unprompted review
Rated 1 out of 5 stars

I purchased tickets for a concert…

I purchased tickets for a concert advertised for a certain date 6 months out. Shortly after the purchase, the date was changed and I could no longer attend. Absolutely no help was provided - now I'm stuck with VERY expensive tickets that I have to sell myself at no fault of my own. DO NOT USE this service.

27 February 2020
Unprompted review
Rated 1 out of 5 stars

Completely Dissatisfied!

Ticket price was $40.00
General admission was $18.00
I paid, including fees, $170.00 per ticket.
Reading the prices, going by the $40.00 ticket price, I would be paying $132.00 for all 4 tickets. I was shocked, after pressing “Place Order” my total price was $686. And some change for 4 tickets.
I I could return the tickets, I certainly would. I will not use SecureBoxOffice again.

26 February 2020
Unprompted review

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