Yorkshire Bank Reviews 

I applied three weeks ago online for an account with YBS. They wanted extra documents for identity which I took down to the local branch near me. I am still waiting to hear from them over two weeks since I provided the documents.. In the meantime I have opened three accounts online with other providers, all of which are now active with money deposited.

Appalling customer care. Unwilling to help loyal customers. No help available to those struggling!! Shocking bank.

If I could give no stars I would give non absolute a disgrace of a bank supposed to bigger and better now joined with virgin money try and get through your waiting 20 mins plus on a fraud number absolutely a disgrace highly recommend not joining

Just cannot get through to a call handler no matter what time of day I call. Onhold for over 1 hour. The absolute worst of the worst.
I remember the one time I actually did get connected, they put the phone down on me. Why can't I give zero star review ??

just spent 1 hour in a queue and still no answer? i see i am not alone in this ARE THEY GOING BUST? you have to wonder perhaps time to move

Absolutely useless cannot contact enyone at youks bank about a simple query about out rapid repay mortgage that is comming to an end, just piped music so annoying!!

Beyond awful... incorrectly told me that i couldn't add Early repayment charges to mortgage. Cost me thousands in the process given current rate climate. Expect a letter from the ombudsman soon.

I have been given a cheque today but when I went to my nearest Yorkshire Bank on Town Street, Horsforth, Leeds to deposit the cheque it wasnt there even though there's lots of mentions of it on the internet. I have tried phoning YB on 2 numbers. I have been over an hour on these 2 numbers. I have given up.

They are terrible have nothing but trouble for ages of them,wanted tou use my card to buy some usd and my card got blocked so Quedgeley in online cjate for over a hr to say it had a fraud block on the card so phoned them.to go on hold for over 3 hrs to get told there wasn't a block and they was trying to get me to do a bank transfer to a payee then when realised what they were doing they put me back on hold for a further 45 mins finally speak to someone who took tje blocknof saodnt was ok to use so tried to do the transaction again only for the card to get blocked again so phoned ahon.to be in a que for another 1 plus to get told they can't do anything and have to wait till Monday as the fraud team don't work weekends,I explained I needed the money as went on holiday on the Sunday so what am I supposed to do ,all.he said was nothing he could do,done nothing but cause me stress and waisted my time ,servis is rubbish and I will be moving banks as of this, so had to get my friend to do the payment for me and I had to transfer then the money wh my card is still blocked.so won't get unblocked until I return from my holidays

My mother, recently widowed from a loving marriage of almost 60 years, needed to transfer funds, closing the deposit account my late father had had with his local branch of the Yorkshire Bank (since 1976).

During the initial visit to this particular branch, we made enquiries into carrying out my Mum's request. The female advisor at the time, whose name tag I mentally noted, said "..it's a formal but simple procedure.. requires the filling out & signing of some forms." As my mother didn't have any photo-id, death certificate, etc. with her at the time, she was given some (paper) forms to take away with her, fill in and bring back to the branch the following week.

Upon return to the branch, it turned out the forms given to her previously, were the wrong ones for this type of request. In trying to track down the source of the problem (the original advisor) and to air her complaints, my mother was bared-faced, lied to and given the run-around. Examples include, being told banking staff had recently gone on leave or had left entirely or were too busy and won't be able to speak with today. This is simply unacceptable, deceitful behaviour by branch employees !

My mother continued to receive this for a further 3 WEEKS until her formal request finally carried out. An experience my mother described at the time as TRULY AWFUL - one which nobody should have to go through in order to access their money.

We are glad to have cut ties with Yorkshire Bank and wouldn't recommend this bank to anyone, EVER !

NB.

'Would-be' account holders, take note of the Yorkshire Bank's (and/or Virgin Money parent's ) non, yep ZERO RESPONSE TO ANY of its Trustpilot reviews, GOOD & BAD.

A clear indication of its attitude towards its own corporate image & reputation - NONE EXISTANT !

READERS BEWARE !
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What a despicable bank this is. When are they going to read the levels of dissatisfaction and take note of their customers feedback. By a mistake beyond my control, two mortgage payments have not been made on time. The mortgage companies have accepted the payments late without penalties, but the Yorkshire Bank has debited two charges for failed DD payments. The good news is that I am leaving the bank and moving my business to Handelsbanken, goodbye Branson. THIS BANK IS AN EMBARRASSMENT TO THE COUNTY OF YORKSHIRE USING ITS NAME.

I've been with Yorkshire Bank (now Virgin Money) for 18 years and I've put up with appalling service for about the last 12. I finally got round to moving to another bank and my simple written request to close my account has still not been actioned after 3 weeks, despite numerous phone calls, live chats and emails.

It's time I find another bank. This bank is not trusted as a safe place for my money. The app doesn't allow me to screenshot which I find strange as that would be how to prove the failures of the bank.
If there is to be a corrupt bank out there. This is the one.

Wrote a bad review for the virgin bank app and received a reply from Apple asking me to contact on a phone that is not answered by Virgin with an appropriate choice. Sent me link to the developer but that just dumps you onto the Virgin web site. Sent option to revise my review but has to be done via the app and once again the app just hangs on trying to open.

Terrible bank. I have been trying to get share scheme money back that I invested with them back for three weeks. They are quite happy to take your money and are very good at that. Getting your money back is near impossible. Five calls later wasting me above five hours in total and I still can't get my money back. No wonder their ratings are so low. Avoid at all costs.

I am due to complete my house sale tomorrow 8th July my solicitor as requested a redemption on my mortgage which he said he hasn't received I have spoken to someone today regarding this who said they would send this immediately bout 1330 this afternoon I then received a phone call at 1650 today saying they still have not received this at which point I phoned Yorkshire Bank again I was on the phone 2 hours with no answer or there was a answer putting me through to someone else saying he was busy could you please look into the matter I'm supposed complete tomorrow our life is in boxes thanks Tracy Lonergan

Customer services this abusing disabled customers is amusing, they also don’t comply with data requests with in Government rules !!

horrendous bank! inconsistency and incompetence that has not been corrected. has caused financial impact on my credit file due to errors from their staff!

after trying to resolve this they have come back with lie after lie. changing stories in emails etc.
its pathetic how a financial institute can act this way and have incompetent people looking after peoples finance

Just spoke to the best customer service advisor ever, had to call yorkshire bank to get husband on to paper statements. Lady that answered in the Internet dept was so good and so nice to have customer service with a real personality, lovely Scottish lady. Managers take note

I bank at Yorkshire Bank, Bradfield Road, Hillsborough, Sheffield. On 25th November 2019, I had to visit the bank on very important business. I parked in Bradfield Road car park. The business took longer than expected so Katie Grace, our advisor, took my registration number and told us it would be okay she would sort it. 3 years later, the fine from Highview Parking stands at £300+ with the threat of court action. At 72 and 70 and disabled we can do without this.
Since I posted this review, I've spoken to Highview Parking and have ended up paying £145. Thank you Yorkshire Bank, this is money I can do better things with,