I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
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Review summary
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Reviews shaping this summary
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
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I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
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I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
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Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Galyna understood exactly how I wanted…
Galyna understood exactly how I wanted my hair and make-up and got it done really quickly so that I could make it to my party on time. She was both kind and professional and made the whole experience enjoyable.
4 December 2025
Reply from Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Galyna and that she understood exactly what you were looking for while getting you ready in time for your party.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The hair stylist was late and then got…
The hair stylist was late and then got cross with me for not having washed my hair and told me I should have seen that in the confirmation email. It wasn't in the confirmation email.
4 December 2025
Reply from Secret Spa
Dear Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.
While blow-dry appointments do require hair to be washed beforehand, you’re absolutely right that this should always be communicated politely. It’s unacceptable for any professional to express frustration towards a client, and we’re also very sorry that the stylist arrived late, which understandably added to the frustration.
Your feedback has been taken seriously and shared internally. A member of our concierge team will be following up with you directly.
Kind regards,
Mollie
Used this service for a work trip to…
Used this service for a work trip to London, I had an event and had been on the go all day with meetings and travel. Having a hairdresser come to my hotel was an absolute brilliant service!
3 December 2025
Reply from Secret Spa
Dear JLima
Thank you so much for taking the time to share your experience. We’re delighted to hear the service worked so well for your work trip and that having a hairdresser come to your hotel made the day a little easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing
Amazing! Experience and will 100% use from now on when ever I need hair and/or makeup when in london
3 December 2025
Reply from Secret Spa
Dear Anna
Thank you so much for your very kind review. I’m so pleased to hear you had such a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Excellent!
29 November 2025
Reply from Secret Spa
Dear,
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Very professional and kind
Very respectful, kind and patient with my mum. I booked the session for her as a birthday present. She is 81 and has anthritis. I was worried initially, but her kindness and patience was exemplary. I'm very grateful. Thank you Teresa.
10 November 2025
Reply from Secret Spa
Dear Maria,
Thank you so much for taking the time to share this lovely feedback. We’re truly pleased to hear about your mum’s experience with Teresa and it’s wonderful to know she felt comfortable and well looked after, especially on such a special occasion.
We really appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
A great first experience
Laura was lovely and very prompt. She had a great set up and took the time to understand the look I wanted. She built up the make up keeping it light initially so we could adjust it to suit how heavy I wanted me eyes, which was perfect.
22 November 2025
Reply from Secret Spa
Dear Jo
Thank you so much for taking the time to feed back on your appointment. It’s lovely to hear you had such a great first experience with us and that you enjoyed your make-up session with Laura.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
My facial with Julie-Anne was amazing
My facial with Julie-Anne was amazing, she was incredible and my skin has been nicer since
So pleased!
22 November 2025
Unprompted review
Reply from Secret Spa
Dear Lauren,
Thank you for taking the time to feed back on your recent experience. It’s wonderful to hear you enjoyed your facial with Julie-Anne and that your skin has been feeling nicer since.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Pregnancy massage with Zdenka
I had a wonderful, relaxing pregnancy massage with Zdenka. She was very knowledgeable and calming and put me at ease right away. The massage was fantastic, I would highly recommend!
22 November 2025
Reply from Secret Spa
Dear Sarah,
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you enjoyed your pregnancy massage with Zdenka and felt so well looked after.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Great service
I was a last minute booking and Secret Spa went above and beyond to find me a make up artist at such short notice. My make up artist was lovely and got me ready on time!
21 November 2025
Reply from Secret Spa
Dear Jodie
Thank you so much for taking the time to feed back on your recent experience. I’m so pleased to hear we were able to help with your last-minute booking and that you enjoyed your appointment.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
The best!!!
20 November 2025
Reply from Secret Spa
Dear
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us. We look forward to welcoming you back again soon.
Kind regards,
Mollie
i loved Emily!
17 November 2025
Reply from Secret Spa
Dear Jess
Thank you for your wonderful feedback. We’re so pleased to hear how much you enjoyed your appointment with Emily.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Lauren is amazing!
Lauren was really friendly, knowledgeable and went the extra mile to make me feel comfortable and answer all my questions. The facial felt incredible and my skin was so soft after it. I will be booking with her again soon.
9 November 2025
Reply from Secret Spa
Dear Emma
Thank you for your wonderful feedback. We’re thrilled to hear you had such a great experience with Lauren and that she made you feel so comfortable while delivering an amazing facial.
Don't forget you can favourite her on your account to request her directly next time.
Warm regards,
Mollie
Very positive experience
On time, very friendly and professional and was pleased with my hair and make up.
8 November 2025
Reply from Secret Spa
Dear Tanya
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience and were pleased with your hair and makeup.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Emma
Thank you for your feedback. We’re delighted to hear you had a fantastic experience and that your hair looked and felt great.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
So happy with my experience!
She was fantastic! She was able to do an early appointment and was efficient, professional and friendly! She did a great job, I’d call her again in a heartbeat!
6 November 2025
Reply from Secret Spa
Dear Mary
Thank you so much for your lovely feedback. We’re delighted to hear you had such a fantastic experience and that your professional was efficient, friendly, and did a great job.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Halloween make up
Halloween make up was done perfectly. Viktoria was very good. I’d book with her again.
1 November 2025
Reply from Secret Spa
Dear Miss Cowling
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Viktoria and are delighted you were so pleased with your Halloween makeup.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Fantastic service and beautiful nails!
24 October 2025
Reply from Secret Spa
Dear Monika,
Thank you for your feedback. We’re delighted to hear that you had a great manicure experience with us.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was brilliant
She was brilliant - excellent services and ever so friendly and kind
24 October 2025
Reply from Secret Spa
Dear Adam,
Thank you so much for your lovely review. We’re delighted to hear you had such a brilliant experience and that your professional was so friendly and kind throughout.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Excellent service
Bryony was so lovely and did a great job with my hair. It was exactly what I wanted.
23 October 2025
Reply from Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear you had such a lovely experience with Bryony and that your hair turned out exactly as you wanted.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
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