I purchased a hairpiece and I am unsatisfied by the quality. Not fit purpose. Customer service is non responsive, I have made three attempts to contact with the email they provide. Everyone is returne... See more
Company replied
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I purchased a hairpiece and I am unsatisfied by the quality. Not fit purpose. Customer service is non responsive, I have made three attempts to contact with the email they provide. Everyone is returne... See more
Company replied
The company that is advertising this Halo hairpiece is not based on London even though it says so!Iam waiting for a refund after sending it back to China! The advert is completely false! The company... See more
Company replied
Secret Hair UK is a really outstanding salon. Nothing was too much trouble. Jules puts you at ease right from the beginning. A true professional who obviously understands peoples' feelings as well as... See more
Went in last week for a haircut with Lyndsey and really enjoyed the salon and the people in there! Was a lovely experience and would highly recommend it to anyone. Being a man it’s always a little... See more
Secret Hair Extensions UK, Luxury Remy Hair Extensions, QUALITY GUARANTEE. Clip in hair extensions, Tape In Hair Extensions, Pre Bonded Hair, Nano Hair, Flip In Hair Extensions, Remy Hair Weaves, Hair Pieces, Ombre & Balayage Hair. Tangle free Remy Hai...
Tower Street 13, PE30 1EJ, King's Lynn, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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I have used secret hair extensions for many years since becoming a hair technician on my clients and for myself and i cannot recommend the hair and service highly enough.
The hair is amazing, thick from root to tip and has lasted well over 12 months when i have worn it.
The ladies are always there to help and the service is second to non.
Anyone thinking of trying secret hair, you wont regret it!
Love love love this hair !
I have had hair extensions for many years but secret hair is by far the best! The quality of the hair is amazing super soft and silky. My last set were still great quality after a year and I style my hair a lot and use a lot of heat. Highly highly recommended!
I have tried 3 different brands of hair extensions over the past 8 years
Secret Hair is the BEST quality of hair extensions I have tried
The hair doesn’t tangle, lasts a long time, it curls well and the colour matches are excellent
Would not change brand this brand is A1
This hair is amazing I've had my set in almost 8 months and I can put it in any style i want, its lovely silky soft comfortable I cant fault it i wouldnt go anywhere else for my hair this hair is my life saver due to my hair loss I feel like I have the confidence again ♡
Gorgeous hair. I’ve tried so many brands but my clients never seem to make it last. Secret Hair and there aftercare is exactly what I was after. The tops last and don’t break down at the top like other brands I’ve used. Really recommend.
After wearing extensions for years, I’m so happy with this hair that I only use this brand now! Just feels like an overall luxury experience with great advice, really would recommend.
Best quality hair I have ever bought. Also the girls are lovely, fabulous customer service! Would definitely recommend.
As my hair has so many shades, I was concerned about the colour match. However, secret hair communicated well and worked really hard to help me to get the perfect match! The quality is incredible and delivery was quick. Couldn't be happier!
Amazing quality hair from Secret Hair! Always impressed by the variety of colour choices too! The free and speedy delivery also adds to their great customer service! x
LOVE Secret Hair. The quality is amazing compared to some other extension brands that I have used in the past. I style them differently most days , and they have lasted really well, despite the heat that I have used on them. They also helped me to pick the right colour and were friendly on the phone. The delivery was really quick and free, all in all a great experience and wouldn't go anywhere else.
Amazing quality hair! Delivery was free and came really quickly!
Honestly the best hair I’ve ever used. I have been wearing extensions for over 10 years and would never go anywhere else now I’ve found secret hair. Also, this is a family run business and the girls are amazing, hardworking, helpful and gorgeous. Thanks for always making me feel beautiful with your hair!
Firstly, the service has always been amazing! Lovely girls and loved visiting them for my maintenance. I had micro ring extensions in for 2 years and the quality of the hair was always so great, soft and they have so many colours that it matched my natural hair so well! I would recommend after 12 months to pay and have a whole new set, especially if you use a lot of heat like me but the extensions never damaged my own hair. I really miss my extensions so I think I’ll treat myself again soon! 10/10 brand and service.
Have been using Secret Hair on my clients for over a year now. Customer Service is great and the quality of the hair is fantastic. I’ve tried many other suppliers and none compare.
So delighted with these secret hair extensions. Quality is superb, colour match was amazing. These ladies have so much experience and it shows, as their knowledge and aftercare is brilliant. Would 100% recommend and use them again.
The hair is lovely quality. I use this in my salon and clients always comment on how soft the hair is and how nice it styles.
Great range of colours and if I’m ever struggling to colour match they are very helpful with advice. Customer Service is great.
My receptionist also wears their clip ins and she has said that they are the best she’s worn. She puts heat on hers most days and so far has had the same set 6 months and still going strong!
I would recommend this brand of hair extensions.
Have been using this hair for years. Lasts me and my clients a year or more. Blondes are the best of any supplier out there. Customer Service is always outstanding. Recommend!
The hair Does contain synthetic hair! It is melting and burning ! I purchased a mix Weft with blended 3 colors - the hair is climbing and the two colors (lightest ones) is synthetic!
I am an extensionist, so I know about quality and hair in general.
The hair is stiff, brassy and so matting !
customer service is so rude and not helpful at all ... I’ll never return again!

Reply from Secret Hair UK
I've had hair from them before and it was amazing quality! Lasted 18 months. This time, it is really dry, clumps at the back and has a strange odour to it. Customer services are very unhelpful and rude and essentially called me a liar. Avoid!
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