Sebra Interior Reviews 65

I am writing to report a serious safety issue concerning a wooden mobile holder / music hanger / play arch attachment for a baby bed (brand: Sebra), which I recently purchased through Babypark.

This product is designed for use above a baby and must therefore meet the highest safety standards. After only a light pull on the cord of the hanging toy, the attachment component broke off completely. The heavy wooden part fell directly down into the baby bed. Fortunately, my baby was not lying in the bed at that moment, but the consequences could have been extremely serious.

Upon inspection, I found that:

the load-bearing part was not properly secured,

the construction relies largely on glue rather than proper mechanical fastening, despite the presence of a screw,

the central screw opening was not functionally used at all,

the component is therefore structurally weak at exactly the point where stress occurs.

This is not a matter of normal wear or user error, but a fundamental construction defect in a product that is placed above a baby. That is completely unacceptable from a safety perspective.

I kindly request that you investigate this matter urgently and inform me how this dangerous defect will be addressed.

12-01

Thank you for your response and for forwarding the matter to your purchasing department and supplier.

I would like to clarify that I did not purchase this product directly from you, but via Babypark. I am nevertheless reporting this incident to you because I believe it is important that you are aware of this safety issue and can take appropriate action to prevent this from happening to other parents.

The part did not simply loosen it came off while the product was being used above my baby. This means it could have fallen directly onto my child. That is a serious safety risk, not just a defect.

Because of this, I no longer feel safe using the same model again. I therefore do not wish to receive a replacement of this product.

I trust you understand the seriousness of this situation.

The most horrific experience with this retailer.

Would never reccomend or buy again they treat customers like crap. Purchased a long time ago needed some screws chased a dozen times contacted other retailers including Ella James. 6 weeks later no help no screws . Waste of money on the cot ! Do not buy from them

I do not recommend Sebra Interiors. We bought a bed that cost over €1,000, advertised as a high-quality piece meant to last for years. Unfortunately, the paint started peeling off—surprisingly, while we were away from home for a month. When we contacted customer service, they refused to take responsibility, blaming us instead of acknowledging the issue might be due to poor paint quality.

Even though the product comes with a five-year guarantee, they only offered to send us some paint, which is far from a proper solution. After reading other reviews, I see we’re not the only ones experiencing similar problems. It seems Sebra is consistently avoiding responsibility when issues arise. Big shame for a brand selling premium products.

I had three pieces of Sebra children's furniture all of which were poor quality and dangerous. It would be unacceptable for a cheap brand, not to mention one that positions itself as premium.

Wardrobe: The shelves are poorly secured and heavy, they will bow within weeks and inevitably collapse.

Changing Table with Drawers: A dowel snapped causing the frame to splay and resulting in the drawers falling to the ground.

Baby & Junior Bed: A supporting leg snapped, posing a huge risk to children who sleep in this bed. There are also some design flaws to the extended junior bed, like exposed screws and square corners which diminish the look, feel and safety.

We are a family that appreciates good quality design and take care of our stuff, and I sincerely never experienced something so flimsy/poorly made that 3 different items broke within a couple of years. It's really a pity. It's marketed as generational furniture that can be passed from child to child, but if you have a problem, beware that they will blame you for "pulling the furniture inconveniently, overloading it or applying some external impact."

Let alone it being completely overpriced, I would never recommend leaving your children around this dangerous furniture.

The bed looks nice but it does have a squeaking sound, which I can hear even when I put my baby down in the bed which is quite sensitive because you don’t want baby to wake up. I haven’t extended the bed yet probably it’s going to get worse.

I bought the expensive SEBRA bed (junoseng) with it's mattress end of 2020, and my son just start to use in some time mid 2021. first months it had a bit of sound but as soon as my son started to roll over it has a very bad squeaking sound. I really liked this bed so I contact SEBRA several times, emails, calls , they even sent me another pallet for the bed but it did not help.
It is 1,5 year that whenever my son rolls in the night he hears a very bad sound (imagine for yourself)
In SEBRA they gave me several instruction for assembling which I think we tried 10 times to disassemble and assemble again, and none worked,
They finally sort of said they can't help more.
I even offered to pay to someone there to come and fix the issue...
now I extended the bed to be bigger and it's worse.
It's a month that my son just sleeps on the floor and I can't complain because of the unstable crap thing he has instead of bed,
I do not want to sell it because I don't think it is the right thing to do that to anyone.
As I told the people in SEBRA , I have the most sleepy boy who slept 80% of nights from 7:00 to 8:00.
So if he doesn't like the bed it is a real thing.