Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well... See more
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I am writing to formally complain about a pair of shoes I purchased at your London store on January 19th.
I wore the shoes for the first time yesterday, for approximately two hours while walking in the street. After this very limited use, I was shocked to notice that the shoes were already significantly damaged (please see attached photos). The condition of the sole suggests a serious quality issue, as it appears extremely fragile and unsuitable for normal use.
Given the high price of the shoes and the strong reputation of your brand, this level of quality is extremely disappointing.
I returned to the store yesterday to show the shoes and request assistance. Unfortunately, my experience with the store manager was very poor: I found their attitude unprofessional and arrogant, which further added to my dissatisfaction.
As the shoes are clearly defective and not fit for purpose, I believe there is an issue with this model’s quality. I am therefore requesting a full refund, as I will not wear them again.
Lovely service, delivery, returns- the website was clear on how to do that (although I had to pay that )
Gotta be honest not sure wether to re - order as the service was fabulous I worry if I re order & the Nxt size does not fit - having to pay again to re return &so on - they were a really lovely shoe
Really liked the product and the service delivery was quick. I will purchase again..
Great comfortable stylish shoes. The website is easy to navigate, delivery was with a trusted partner to deliver on time.

Reply from Sebago
The information I received after my order was place was very good, unfortunately I can’t give you a review on the product because it was a Christmas present,

Reply from Sebago
First purchase from Sebago – although I've admired their shoes for several years. The shoes I ordered (Makwa in cognac suede) are exactly as described – beautifully made with thick suede, and I know I will treasure them for years to come. Comfortable straight out the box.

Reply from Sebago
I now have too many Sebago shoes. Is that possible? These beautiful loafers have joined the collection and like every other pair they are comfortable from the outset, stylish and yet practical. Love them.

Reply from Sebago
I’ve just received the SCHOONER WAXED LEATHER BOAT SHOE in blue navy.
The colour of the shoes is completely wrong.
On the website they’re a navy blue colour as described. The shoes I’ve received a black with a hint of blue, nothing like the picture on the website.
The shoes seem to be good quality and the delivery was fast.
I got them on sale for 60£ which is still a deal looking at the quality of the shoes I still feel mislead by the image and am disappointed.

Reply from Sebago

Reply from Sebago
Well made shoes at a great price in the sale .These are the fourth pair of Sebago shoes that I’ve bought and every pair has lasted well and been comfortable to wear.

Reply from Sebago
I have worn Sebago Docksides for 28 years but the quality is falling behind where it used to be . Sizing is off as is manufacturing quality.

Reply from Sebago
Had exactly the product I wanted

Reply from Sebago

Reply from Sebago
it is the quality i like myself have tops keep on goind and the american fashion i like

Reply from Sebago
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