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Seats and Sofas ist Ihr Spezialist für Sitzmöbel. Durch die Giant Take Away-Formel ist es möglich, Sofas, Ecksofas & Loungesofas und Sessel zu einem günstigen Preis direkt ab Lager zu liefern. Unsere Kollektion wird ständig an die neuesten Trends angepasst und ist in einer Vielzahl von Bezugsarten und Farben erhältlich. Wir sind sehr an Ihren Bewertungen interessiert und offen für Ihre Beschwerden, damit wir uns ständig weiter verbessern können.
Oderstraße 20, 63452, Hanau, Hessen, Germany
3.8
407 reviews
No history of asking for reviews
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Service was friendly and competent, with a willingness to find a deal that worked for both parties. Wide range of comfortable and stylish sofas. Overall, very happy with our deal and the service!
Reply from Seats and Sofas - Hanau
Dear Adam,
Thank you for your review, we're glad to read that you were well served!
With kind regards,
Heidi - Seats and Sofas Hanau
I want to share my story with you, and at the same time get some answers or advice on what to do in this case. On October 8, 2020 I bought sofas at Seats and Sofas Deutschland (I am also attaching the photos), I paid in cash, and I received the letter of guarantee which is "valid" for two years. Thursday I come back from work and as always I lie down in my favorite corner, when suddenly the upper part breaks off where I also get injured. I was at the branch where I presented the problem, but I was not taken into account, they even treated me in a very rude way and told me that I should file the complaint online. I also filed the complaint online. Today I got a call where they tell me: we think you have caused the damage on purpose, they told me that it is not possible to happen, they told me that the guarantee will not be taken into account, I can say that I went crazy, I couldn't believe what I was hearing! I paid 1500€ for sofas that break down so quickly and most of all they do not take me into account, but I am accused as if I did it on purpose! I can say they are huge scam, and helpless.
Reply from Seats and Sofas - Hanau
Sehr geehrter Herr Pajazidi,
Thank you for sharing your experience. We would like to hear your contact details so that we can resolve your complaint as soon as possible. Please send an e-mail to info@seatsandsofas.de.
With kind regards,
Jerry - Seats and Sofas
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