Having had trouble accessing our flight e tickets for our upcoming fly / cruise, I phoned Seascanner for assistance. Liz in the Seascanner Support Team could have not been friendlier, kinder and mo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
Company replied
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Effective, friendly yet very professional!
I was assisted by a Seascanner staff member, Liz. She was efficient, helpful, and professional while resolving a payment discrepancy and processing an embarkation change request with the parent cruise company.
It's a fresh breeze to actually interact with someone who understands your frustration and is willing to help you solve the problem.
Other Seascanner staff who were also very helpful were Erin and Joanne.
Thank you, ladies, for helping us process the cruise package payment for a group of women travellers. God bless you all 🙏.
4 May 2026
Unprompted review
Reply from Seascanner UK
Hi Nneka,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that Liz was able to assist you efficiently and professionally with your payment query and embarkation change request, and that she provided the understanding support you needed. It’s also great to know that Erin and Joanne were helpful throughout the process as well. We’ll be sure to pass your kind words on to all three of them.
We hope you and your group have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service
I had to make amendments so I spoke to a lady called Erin and she was so very helpful and knowledgeable and as this is my first ever cruise I was very grateful
4 May 2026
Unprompted review
Reply from Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are happy to hear that Erin was so helpful and knowledgeable when assisting you with your amendments, especially as this is your first ever cruise. It’s great to know she made the process easier for you at such an important stage of your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful first cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Never used you before but saw all the…
Never used you before but saw all the good reviews and thought l try you and you were the best price for my cruise
4 May 2026
Unprompted review
Reply from Seascanner UK
Hi Jenny,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you chose to book with us for the first time and found us to be the best price for your cruise. It’s great to know your experience matched the positive reviews you had seen.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very happy to recommend Seascanner
Very happy to recommend Seascanner. Liz was extremely helpful and will assist me with anything I need in the build uo when managing our upcoming cruise. Wonderful personal service.
4 May 2026
Unprompted review
Reply from Seascanner UK
Hi Daniel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you would recommend us and that Liz has been extremely helpful in supporting you with your upcoming cruise. It’s great to know you’ve experienced such personal and attentive service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Website kept glitching when booking cost me £100s of pounds
Website kept glitching when booking cruise, booking went through without the drinks package added despite me selecting that. Advised by cruise company MSc that they would be happy for seascanner to refare my booking and then add the drinks package however seas scanners response is tough luck! Would never book again at least the other companies have some level of customer care
28 April 2026
Unprompted review
Reply from Seascanner UK
Hi Gareth,
Thank you for taking the time to share your feedback about your experience.
We are sorry to hear that you experienced issues with the website during your booking process. We will pass this on to our IT team for review. Bookings are always confirmed based on the selections made at the time of checkout.
While we understand the cruise line may have provided alternative advice, as a travel agent we must adhere to both our own terms and conditions and those of the cruise line, which must be accepted at the time of booking and may limit the changes that can be made once a booking is confirmed.
We are sorry that this situation has been frustrating and that we have not been able to resolve it in the way you had hoped. We do appreciate you taking the time to share your concerns.
Kind regards,
Seascanner Customer Support Team
Easy booking process
Easy booking process with helpful staff available via online chat.
1 May 2026
Unprompted review
Reply from Seascanner UK
Hi M Deveson,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found the booking process easy and that our online chat team were helpful and available when you needed support.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We compared cruise prices against other…
We compared cruise prices against other cruise companies and seascanner came out the best. We have used them previously and were very happy to be a returning customer.
3 May 2026
Unprompted review
Reply from Seascanner UK
Hi Anthony,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are very happy to hear that you found us to offer the best price when comparing options and that you chose to book with us again as a returning customer. It’s great to know you’ve been satisfied with your experience across multiple bookings.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very helpful efficient & prompt service…
Very helpful efficient & prompt service from Jeanette and Dawn at the Customer Support team.
2 May 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s great to hear that Jeanette and Dawn provided very helpful, efficient and prompt service from our Customer Support team. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Top service from Mitch
Top service from Mitch. Changed one Cunard cruise to another. Couldn’t be more pleased with the outcome. Achieved exactly what we wanted. Will definitely use again.
1 May 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s wonderful to hear that Mitch provided top service and was able to help you change your Cunard cruise smoothly, achieving exactly what you wanted. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Service I revieved from Naomi was very…
Service I recieved from Naomi was very good, fast and informative compared to the other agency worker who first assisted me!
1 May 2026
Unprompted review
Reply from Seascanner UK
Hi Thuli,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We are very pleased to hear that the service you received from Naomi was fast and informative and that she was able to support you effectively. We’ll be sure to pass on your kind words to her.
We are always looking to improve our service, so we would really value your thoughts on what we could have done to make your experience a 5* one.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner is absolutely amazing at…
Seascanner is absolutely amazing at spotting great deals, particularly the more unusual / quirky cruises that you probably won’t get to see with the cruise websites or travel agents. I have booked 3 short cruises 2 to 3 nights. 2 of them seem exceptional good money.
1 May 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s great to hear that you’ve been able to find some quirky cruise deals through us, and that your short cruise bookings have offered such good value for money. We’re really pleased to know you’ve had such a positive experience booking with us.
We hope you have a wonderful time on your cruises and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Best price compared to all other agents…
Best price compared to all other agents and great customer care.
30 April 2026
Unprompted review
Reply from Seascanner UK
Hi Julie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re very happy to hear that you found the best price with us and received great customer care throughout your experience.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Communication has been extremely poor…
Communication has been extremely poor throughout. I initially asked for upgrade options, and when confirmed that I wished to proceed, it took 72 hours for someone to respond. By that point, the staff member handling my enquiry was no longer available, which caused further delays and frustration. In the end no upgrades available !! took a week of wasted emails & no response!
This experience has been very disappointing and falls well below the level of service I would expect. As it stands, I would not choose to use your services again.
30 April 2026
Unprompted review
Reply from Seascanner UK
Hi Caroline,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We aim to respond to all emails within three working days. In regard to upgrades, availability can change rapidly. We acknowledge that the 72 hour delay in our response and the transition between staff members resulted in the options no longer being available.
We are sorry that your experience has led to frustration, and we appreciate you taking the time to highlight these concerns regarding our communication process.
Kind regards,
Seascanner Customer Support Team
I would like to give a special thanks…Aimee
I would like to give a special thanks to Aimee for her help. She kept us up to date with our enquiry, and has been amazing. Thank you so much!
29 April 2026
Unprompted review
Reply from Seascanner UK
Hi NF,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
It’s lovely to hear that Aimee kept you updated throughout your enquiry and provided such amazing support. We’ll be sure to pass on your kind words and thanks to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking process was excellent. but
Booking process was excellent, quick and easy as it was online.
However I did have a query after booking, and contacted customer service, felt like no assistance or help, just sorry cant be done.
10 March 2026
Unprompted review
Reply from Seascanner UK
Hi Farooq,
Thank you for taking the time to leave your feedback, we really appreciate it.
We are glad to hear you found the booking process quick and easy online. We are sorry to hear that your experience with our customer service after booking did not meet your expectations and that we were unable to assist further with your request. We do understand how frustrating that can be.
In some cases, we must adhere to the cruise line’s terms and conditions, which can limit what changes or requests are possible after a booking has been confirmed. We are sorry more could not be done on this occasion.
We appreciate your comments and will continue working to support our customers as best we can within these guidelines.
Kind regards,
Seascanner Customer Support Team
Beware of this Company
It is very difficult to get through and then when you finally call about 4 contact numbers you get an email.
The customer service and company is so unreasonable.
Definitely find another company, Be ware of them, if you pay an deposits and have to cancel for exceptional circumstances you will not receive a refund.
They refer you to there Terms and conditions which is not very clear.
30 March 2026
Unprompted review
Reply from Seascanner UK
Hi Donna,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
We would like to clarify that we operate as an online only company and we have one main contact number for urgent enquiries. Our primary support channel is email, as this allows us to manage enquiries efficiently and ensure all requests are handled by the correct team. We aim to respond to all emails within three working days.
In regard to deposits and cancellations, the terms and conditions are clearly stated on all applicable cruise bookings prior to confirmation, including information about deposit refunds.
We are sorry that your experience has led to frustration, and we appreciate you taking the time to highlight your concerns.
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Bandosz,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear you received great service and that Jeanette was able to help you with your query. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Super quick help from Noami this…
Super quick help from Noami this evening about my existing booking. All sorted. Have used sea scanner on all our cruises as you cant beat the customer service.
28 April 2026
Unprompted review
Reply from Seascanner UK
Hi Kate,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that Naomi was able to help you quickly this evening and get everything sorted with your booking. It’s great to know you continue to use us for your cruises and value the customer service you receive.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service from Naomi
Great customer service from Naomi to help me amend the name on my booking and add parking. Thank you!
28 April 2026
Unprompted review
Reply from Seascanner UK
Hi Isla,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that Naomi provided great customer service and was able to help you amend your booking and add parking with ease. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We’ll what an experience
We’ll what an experience, absolutely Brilliant from start to finish, especially a lady from the North of England called Liz, she is a credit to SEASCANNER… did I say, Brilliant Brilliant Brilliant…
27 April 2026
Unprompted review
Reply from Seascanner UK
Hi Stave,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are really pleased to hear you had such a brilliant experience from start to finish and that Liz made such a positive impression. It’s great to know she was able to support you so well and is seen as a real credit to the team. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.