I had not received my tickets or been allocated a cabin number a few days before my cruise. I logged a ticket on the web chat and got an email response from Aimee the next morning. Aimee was really he... See more
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Review summary
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Reviews shaping this summary
Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.... See more
First time using Sea Scanner. Booking process very easy as it's very clear and plenty of options to choose from. It's a simple process with instructions and the ability to review before confirming pur... See more
Company replied
I asked for some kind of reduction on the price of my cruise because I noticed it went down a couple of months after I paid ? I have to say they they apologised and said the cruise company had dropped... See more
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Reply from Seascanner UK
Hi Salvatore,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you had such a fantastic experience and really appreciate your recommendation.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Exceptional Service
The Cruise Consultant went over and above to firstly secure the cruise we needed and the cabin which we required.
Excellent communication throughout and a real pleasure to deal with.
Angelina was the Cruise Consultant.
8 May 2026
Unprompted review
Reply from Seascanner UK
Hi Gareth,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina went above and beyond to secure the cruise and cabin you needed, and that you found the communication excellent throughout. It’s great to know she made the process such a pleasure for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Laura,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear you received excellent customer service and had such a positive experience with our team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee from the support team is…
Aimee from the support team is fantastic! She helped me to upgrade my cruise, fixed the mistakes with DOB and was so helpful I could not ask for more! Great job Aimee and thank you for everything!
26 May 2026
Unprompted review
Reply from Seascanner UK
Hi Indre,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to help you upgrade your cruise and resolve the date of birth amendments so efficiently. It’s wonderful to know you found her so helpful and that everything was sorted to your satisfaction. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin at seascanner went above and…
Erin at seascanner went above and beyond to help me adjust my booking today
Kept in contact while she was waiting on replys and got everything sorted
26 May 2026
Unprompted review
Reply from Seascanner UK
Hi Magi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin went above and beyond to help you adjust your booking and kept you updated while waiting for responses, ensuring everything was sorted smoothly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz in the support team was incredible…
Liz in the support team was incredibly helpful when I had to arrange for cancellation of our cruise. She was kind, considerate and discussed the available options to us with clear outcomes.
26 May 2026
Unprompted review
Reply from Seascanner UK
Hi Stephanie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was incredibly helpful in assisting you with your cruise cancellation and that she was kind, considerate and clear when explaining your options. We’ll be sure to pass on your kind words to her.
We hope to help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Couldn’t have been easier
Couldn’t have been easier, Mitchell gave first class service ..thank you
26 May 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitchell provided first-class service and made the process so easy for you. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee great customer sevice
Following my cruise booking i had a few questions. Aimee was so helpful. She sorted all of my queries really quickly and the whole experience of dealing with her was stressless.
Thanks Aimee for your fab customer service.
25 May 2026
Unprompted review
Reply from Seascanner UK
Hi Louise,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to quickly sort your queries and make the whole experience stress-free for you following your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee has been fantastic helping me…
Aimee has been fantastic helping me move to a better cabin, due to P&O allocating me one with an obstructed view - I couldn’t be happier, thank you Aimee!
25 May 2026
Unprompted review
Reply from Seascanner UK
Hi Helen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to help you move to a better cabin and improve your experience after the initial allocation. It’s great to know you couldn’t be happier with the outcome. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Got speaking with Liz in the seascanner…
Got speaking with Liz in the seascanner support team. She was able to help us get upgraded to a balcony room and we actually ended up with a refund as the cost was lower.
She went above and beyond, this is our second time using the seascanner website and I couldn’t recommend it enough for cruise holidays.
Thank you Liz
23 May 2026
Unprompted review
Reply from Seascanner UK
Hi Rebekah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Liz helped upgrade your cabin. It’s great to know you’re a returning customer and would recommend us. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Slow customer service and savings that arent' real
The cruise they sold was actually £200+ more expensive than booking directly with MSC and when I contacted them 5 days ago to cancel my booking, I am still waiting for a response of any kind! Not impressed and I've learnt a lesson not to use them again.
This issue is now closed but it did take 1 week to respond.
19 May 2026
Unprompted review
Reply from Seascanner UK
Hi Sean,
Thank you for taking the time to leave us a 3* review, we appreciate your feedback.
We are sorry to hear that you were disappointed with both the pricing and the response time regarding your cancellation request. As cruise fares are live and can change at any time, prices may vary between agents and cruise lines depending on when and where a booking is made.
We also apologise for the delay in responding to your enquiry. We understand how frustrating it can be to wait for an update, and we're sorry that it took longer than expected to resolve.
We appreciate your feedback and will take your comments on board as we continue to improve our service.
Kind regards,
Seascanner Customer Support Team
Fully recommend.
Fully recommend.
Support call centre responds very quickly.
The call centre seems to be in the UK and no AI stuff. Wish to be more support lines like that
22 May 2026
Unprompted review
Reply from Seascanner UK
Hi M Cuber,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you would fully recommend us and that our support team responded quickly and efficiently to your queries. It’s great to know you were happy with the level of service you received.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking a MSC Cruise
Angelina from Seascanner was very helpful in dealing with my booking which was complex and needed manual input. I am a regular booker with Seascanner and have never had any problems with the Agency or with any individual agent. Excellent 10/10. Thank you
21 May 2026
Unprompted review
Reply from Seascanner UK
Hi Frank,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Angelina was very helpful in dealing with your booking and supporting you with the manual input required. It’s also great to know that as a regular customer you’ve consistently had excellent experiences with both our team and service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time booking a cruise so first…
First time booking a cruise so first experience with Seascanner UK. Absolutely phenomenal experience from start to finish with Shannon’s guidance and expertise. She went above and beyond and presented an offer that was too good to turn down. A credit to the company in the way she handled the full process and put the customer forward. Because of Shannon I will be booking future cruises through Seascanner since this is my first. No brainer!
21 May 2026
Unprompted review
Reply from Seascanner UK
Hi JM,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear your first booking experience with us was excellent and that Shannon was able to guide you through the process and secure a great offer for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
We could not make a payment on our home…
We could not make a payment on our home computer, even trying two different credit cards in diffferent countries and different currencies.
Shannon of Seascanner very kindly and promptly suggested a possible solution. It still did not work.
After repeated efforts my wife tried on her mobile and it worked. There seems to be a problem with the software.
21 May 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are sorry to hear about the issues you experienced when trying to make your payment. Thank you for bringing this to our attention, our IT team are looking into the matter.
We’re pleased that Shannon was able to assist promptly and that you were ultimately able to complete your booking on a different device.
Kind regards,
Seascanner Customer Support Team
Cruise availability
The looked into availability as promised and even contacted me back my telephone Great service.
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi Lee,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We are pleased to hear that the team looked into availability as promised and followed up with you by telephone. It’s great to know you received such good service.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
9 times out of 10 we use this company
9 times out of 10 we use this company. Prices are always lower.
Shannon and Liz at customer support are both really helpful and try to go the extra mile where possible. I always recommend to new people we meet on our cruises.
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi Shelley,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you continue to choose us for your cruises and regularly find our prices lower. It’s also wonderful to know that Shannon and Liz have both been so helpful and always try to go the extra mile wherever possible.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very helpful staff
Very helpful staff. Sorted my request with professionalism and care. Highly recommend!
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi Serge,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that our team were able to assist you with professionalism and care and successfully sort your request for you. We really appreciate your recommendation.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent customer service from Aimee
Excellent customer service from Aimee. She dealt with my request promptly and efficiently.
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Aimee provided excellent customer service and dealt with your request promptly and efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Part payment of balance.
Enquired about paying some of my balance off a holiday, there was no option to part pay, sent a message to customer service at Seascanner. Jeanette responded the next day, arrangement to pay was made, she adjusted the balance, it was such an easy, efficent process, well done, would not hesitate to contact again with any queries or concerns.
20 May 2026
Unprompted review
Reply from Seascanner UK
Hi Janet,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was able to assist you with arranging a part payment for your holiday and that the process was easy and efficient from start to finish. It’s great to know she responded quickly and helped adjust your balance with ease. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and we look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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