Search Recruitment Reviews 

1,435
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff, highlighting their professionalism, helpfulness, and dedication. Many people appreciate the excellent communication and support received, with several noting that consultants go above and beyond to assist them. The service provided is often described as amazing, reliable, and genuinely caring, leading to positive experiences in securing employment. However, some customers also noted significant dissatisfaction with customer service and overall treatment. People reported being ghosted, denied hours, and experiencing unprofessional behavior, including issues with communication and lack of resolution for problems. There were also concerns about how staff members were treated, with some feeling discarded and experiencing a lack of compassion.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their professionalism,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the helpfulness and... See more

Service

Users describe positive interactions with service, with many reviewers expressing gratitude for the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barry who worked there, went above and beyond with his service towards myself; even stretching to out of hours to provide information. I can't praise them all enough, they really helped me out, so... See more

Company replied

Rated 5 out of 5 stars

My experience with Search has been excellent and amazing. I always dealt with Barry Chapman, the principal consultant and I was impressed with the professionalism, advice and support that he gave me.... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to Barry Chapman, he handled the recruitment process very professionally and efficiently. I felt supported and engaged at every stage. He was always available to answer any questions... See more

Company replied

Rated 5 out of 5 stars

I’ve had the absolute pleasure of working with Search Recruitment, and I can honestly say they’ve been nothing short of amazing. From the very beginning, their care and support for employees hav... See more

Company replied


Company details

  1. Recruitment Service
  2. Educational Institution

Written by the company

Search is one of the UK’s leading multi-discipline recruitment agencies, covering 13 different specialisms and operating from 13 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for 13 distinct specialisms across the UK. Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(1,435)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Working under Search

At search I applied to several positions and received a response from Jody Vickers. Great support and guidance through the application process and once I was employed there she would regularly get in touch to make sure I wasn't having any issues or had any concerns great experience encountered no issues or worries at all.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

November 2021

When I joined Search, my consultant was Jody Vickers. I just joined and sent my CV over as I was made redundant at my old work so I was looking for another job pretty quickly and I was so surprised when I got a call from Jody within days. Jody found me somewhere to temp for 3 months and during the it, she was amazing and super supportive. She checked on me all the time and made sure everything was ok - not just to do with work but personally too. Payments were made on time and if there were any issues, I was able to let Jody know and she'd sort it out straight away so a payment wasn't missed. if it wasn't for Jody and Search, I wouldn't have found myself working permanently with the company I started with :)

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Barry chapman at Search Consultancy in Crawley.

My consultant at Search recruitment in Crawley was Barry Chapman. No matter what good things I write, it will never be enough.
I worked for the agency for nine months. From start to finish, Barry was always there to iron out any issues I had. He promptly responded to messages, weekdays or weekends.
Enrolment process was a piece of cake. Even after starting work for a local company, Barry kept in regular touch to enquire if everything was okay. He even filled in my time sheet on a couple of occasions when I had forgotten. Eventfully I was offered a position by the company I casually worked for, Barry made sure that my T&C were correct as well as my salary.
Barry is an asset to the Search Consultancy, they should after him. Barry is a million in one. I wish him all the best of everything this life has to offer.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Good communication and a great support during the process

I had a very good experience with Search Consultancy. I worked for them almost for a year and never had any problems. Payments always on time. Payslips easily accessible and the platform easy to use.
Barry is a very approachable and understanding person. It was a pleasure to work for him. I went through Covid and a few other health problems during my time with the agency and received all the support I needed. I highly recommend Barry and Search Agency in Crawley.

14 May 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful

Kate Norman was my recruiter.

The communication with my recruiter was honestly great. Kate was in constant contact with me throughout every step of the way. Whether it be via email or telephone. She went above and beyond in helping me procure the job especially with helping me with the interview and even afterwards where she checked in to see how my first few days were going. The services exceeded my expectations and I will most definitely recommend Kate. I am overjoyed and I would be honoured to work with Kate in the future.

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Respect the authors

Respect the authors
“Drew sellers”

Have the passion to be determined in your goals stand by them never come to a fold 💯

11 April 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting agency

Disgusting agency, had 1 week holiday and didn't get paid it until 2 weeks after and now I left 3 months ago and I'm still waiting on my P45 and 4 days holiday they owe me

9 April 2022
Unprompted review
Rated 5 out of 5 stars

First time

First time I have been through an agency for a job,and Search have been very helpful and Beth Beaumont was very professional and informative on my induction at my new place of work

22 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

I have been working with Search Consultancy in two different times along my professional career in UK, and I can say without a doubt that it has been my best experience with recruitment agencies I have ever worked by far.
James Macbeth is very helpful, supportive, efficient...as I said it was a pleasure work for them.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Ask For Kate!

My recruiter was Kate Norman from the Manchester branch. It's impossible to overstate the quality of support I received from her during my time with Search! She is absolutely fantastic!

Kate secured my initial interview and stayed with me throughout, she could not have done more to assist during my journey from temp to my eventual permanent position. She was there whenever I needed her and checked-in with me regularly over a period of four months to ensure that everything was going well for me. All communication with Kate was easy and reassuring.

I would recommend Kate and Search to all looking for unwavering support during what can often be a highly stressful experience. I was genuinely upset to be leaving her!

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Raya was fantastic from start to finish…

Raya Verdi was fantastic from start to finish during my job search. She was the only one that believed in me, in my career change, when other recruiters were just ignoring my resume and were going for the easy choice. Her enthusiasm and encouragement were incredibly helpful and she was always on hand for updates and tips. She knew exactly what I was looking for in my job search and that is showing from the positive results I got from my first ever interview in the industry I was interested in. She made the process so much easier and I couldn't recommend her enough.
Thanks Raya!!

8 February 2022
Unprompted review
Rated 5 out of 5 stars

I have worked with search for a number…

I have worked with search for a number of years , and have found them by far second to none the best recruitment agency I have been with . The client advisors go above and beyond to suit your individual needs on a professional and personal basis , I would highly recommend search for anyone actively seeking employment or a new vocation.

6 February 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Agency!

Megan Dover has been outstanding all throughout my temp journey - a true credit to the company and I would recommend Search to anyone!

28 January 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding experience. Thank you Tom.

Finding a new job has got to be one of the most stressful situations to be in. Thomas Boone took all that stress away instantly from the first conversation with him. I can't say enough great things about him! From the beginning of the process, to his knowledge of the company I was applying to and his help with the interview process and to when I got the job. He was there every step of the way with me. Totally dedicated and professional and a top man!!! Thank you so much Tom. Your a credit to your company and I wish you all the very best!!!!

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Support from Search

I was given great support for my application. Jody kept me informed and rang me regularly to check on my progress and follow up at key stages. It felt like I had someone looking out for me during the process. I was successful in getting the position I had wanted in a couple of weeks.

5 January 2022
Unprompted review

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