Great customer service. The clothes are made to measurement, and mine took a little extra time to make, but they communicated wonderfully throughout the whole process. Then when my order arr... See more
Company replied
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See what reviewers are saying
My order took a little longer than expected to arrive, but once it shipped, it arrived quickly! It was a perfect fit. I'm looking forward to getting many uses out of my dress.
Company replied
I had an all-around excellent experience with SeamsFriendly. My dresses are absolutely beautiful and the fit is perfect. The quality of the seams and hems is outstanding. I was also really impressed b... See more
Company replied
More than 10 emails further because I want to return a see trough item. They keep requesting a picture while my girlfriend is wearing it and won't return her money. Even though it is EU regulation tha... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Western Apparel Store
- Women's Clothing Store
Written by the company
We are the only fashion brand in the world offering a collection of Infinitely Customizable Clothes where Every Style is Available for Women, Men, and Kids of All Body Types, Sizes, & Heights.
Contact info
F-5, Vinay Path, Bani Park, 302016, Jaipur, India
- 097722 99442
- hello@seamsfriendly.com
- seamsfriendly.com
4.2
Great
69 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SeamsFriendly
Thank you for your feedback. We’re sorry to hear about your experience. However, we’ve been unable to locate your order in our system and haven’t received a response to our requests for additional order details.
Once we have this information, we will promptly investigate your concerns and work toward a resolution.
Looking forward to hearing from you soon.
Won't accept any returns
More than 10 emails further because I want to return a see trough item. They keep requesting a picture while my girlfriend is wearing it and won't return her money. Even though it is EU regulation that return within 14 days is mandatory. Additionally, I was not aware of over 100 euro's in import taxes I still had to pay on top of the purchase price.
1 August 2024
Unprompted review
Reply from SeamsFriendly
Thank you for your feedback. We’re sorry to hear about your experience. However, we’ve been unable to locate your order in our system and haven’t received a response to our requests for additional order details.
Once we have this information, we will promptly investigate your concerns and work toward a resolution.
Looking forward to hearing from you soon.
Wow that’s cool I love it
22 August 2024
Unprompted review
Reply from SeamsFriendly
Thanks for the love 😊
Reply from SeamsFriendly
💛 Thanks for the love!
Seams Friendly is simply quality clothing
Communication and shipping was excellent. The clothing was wonderfully made. I would highly recommend shopping here. I was impressed with the quality of all the products I received.
30 June 2024
Unprompted review
Reply from SeamsFriendly
We're glad you enjoyed your experience 🌸
Perfect fit
Perfect fit, great materials and construction. Excellent communication with shipping etc. arrived very quickly. I will order again.
16 July 2024
Unprompted review
Reply from SeamsFriendly
Thank you for sharing the love 💗
I am very pleased with this dress
I am very pleased with this dress. The color is exactly as pictured. The shipping was amazingly fast. I ordered a size 14 (usually 12) given the distance and thinking it would be better big than small, and the fit is excellent. The material is beautiful soft corduroy. Perfect for fall.
15 July 2023
Unprompted review
Reply from SeamsFriendly
We're so glad you love it!! 💛 Thanks for sharing the love!
I bought a mustard yellow pleated skirt…
I bought a mustard yellow pleated skirt with pockets. It is a great basic pleated skirt with good quality coated wood button, and an extra button sewn onto the label. Color of fabric and product was as described. Arrived nicely packaged in a reusable cloth tote protected from the elements by a box wrapped in thick shipping plastic. A very nice smelling sachet was also included, adding a pleasant scent.
5 April 2024
Unprompted review
Reply from SeamsFriendly
Hi there,
Thank you so much for the 5-star review! We're thrilled to hear that you loved the skirt. It's great to know you appreciated the quality, the extra button, and the packaging.
We're glad the nice-smelling potpourri was a pleasant surprise!
Enjoy your new skirt, and we hope to see you again soon!
Not so friendly when it all goes wrong. 😞
I ordered and paid for a dress and was offered free customisation to get it tailored to fit my measurements. I sent my measurements and waited. There was a significant delay due to a heatwave in Rajasthan…totally forgivable, as we can’t control the weather.
The dress arrived and I tried it on, only to discover that the waist sat about 4.5” too high, just under my bust, like an empire line style! I emailed to ask for their return instructions. I was asked for photos showing the problem, which I sent. I was then offered 2 options - a voucher for half the cost ($30) or a remake but only if I paid the postage ($28). Aggrieved, I asked for a third option where I wasn’t penalised for their error. I was then asked for an additional measurement; the high shoulder point to waist, (this was not asked for with the original measurements). I informed them of this extra measurement and have heard nothing since despite several further emails from me. It’s now been over 3 weeks of silence.
I loved the design of the dress and the quality of construction was good too but the denim used was heavy, more suited for jeans or a jacket; definitely too thick and uncomfortable for a dress… even in a Scottish climate!
I am left with an unwearable dress which cost £47.46/$60, so although they may ‘seem friendly’, I cannot recommend this company. Save your money and buy local or with a company that has a trustworthy returns policy!
*Further to SeamsFriendly’s response - I have a whole chain of emails linked to SeamsFriendly’s emails. I don’t appreciate the implication that I am a liar. Yes they definitely do need to sort out their communications. I now would prefer a full refund as I have no respect or trust in the company.
**If you can’t get an answer to your emails, try their WhatsApp or leave a review here…they answered that pretty quickly!
A full refund was received. Thank you.
11 July 2024
Unprompted review
Reply from SeamsFriendly
Dear Sarah,
We sincerely apologize for the inconvenience and frustration you have experienced. At SeamsFriendly, we strive to provide the best fit and service to our customers, and we deeply regret that we fell short in your case.
We understand your disappointment with the fit of the dress and the material choice, as well as the delays you experienced. We also acknowledge that our initial resolution options did not meet your expectations, and we appreciate your patience in communicating with us.
Upon reviewing our correspondence, we noted that we have not received any communication from you after our request for the additional measurement (high shoulder point to the waist). This measurement would have helped us understand the fitting issue better and offer a more accurate resolution. Unfortunately, without this crucial information, we were unable to proceed with a suitable solution.
To address this, we would like to offer the following resolution:
1. We will remake the dress according to your initial measurements at no additional cost, including covering the postage. However, we will need the additional measurement (high shoulder point to the waist) to ensure the correct fit.
2. We will expedite the process to ensure you receive your dress as soon as possible.
Please reach out to us directly at hello@seamsfriendly.com so we can finalize the details, receive the necessary measurement, and ensure a swift resolution.
We are also taking steps to improve our communication processes to prevent such issues in the future. Your feedback is invaluable in helping us improve our services, and we hope to restore your confidence in SeamsFriendly.
Thank you for your understanding and for bringing this to our attention.
Update on 17 July 2024:
We sincerely apologize if our previous response seemed to imply that you were lying. That was never our intention. We merely meant that we hadn’t received any communication on our end.
We have processed a full refund for your order. We hope to have the opportunity to serve you again and restore your trust in us.
I appreciate your understanding.
Great clothing shop with customizations
I love the shirt I ordered from SeamsFriendly! It is perfect in every way.
11 July 2023
Unprompted review
Reply from SeamsFriendly
Dear Robyn,
Thank you so much for your kind words! We are thrilled to hear that you love the shirt you ordered from SeamsFriendly and that it's perfect in every way.
Customizing clothing to fit our customers perfectly is what we strive for, and it’s wonderful to know we achieved that for you.
We look forward to serving you again soon!
Very professional & helpful
Very professional & helpful. All round great quality. Happy with item I received.
4 June 2024
Unprompted review
Reply from SeamsFriendly
Dear Isobel,
Thank you for your wonderful review! We are delighted to hear that you found our service professional and helpful and that you are happy with the quality of your item.
Your satisfaction is our top priority, and your positive feedback motivates us to keep providing the best service possible.
We appreciate your support and look forward to serving you again!
COMMUNICATION😻
I loved the friendly communication, she helped me figure out my measurements. When I sent them everything was so quick she took about a week for my skirt to be done and was so helpful with any questions or customizations I would like. The material is also great super pretty and definitely well made!
26 December 2023
Unprompted review
Reply from SeamsFriendly
Dear Elena,
Thank you for your kindness! We are so pleased to hear you had a lovely experience with our team, especially the communication and customization process.
It’s fantastic to know that you found the material to be of great quality and that the final product met your expectations.
Your satisfaction is incredibly important to us, and we’re grateful for your feedback. We hope to have the pleasure of serving you again soon!
Perfect Gift
Fast delivery, the quality is superb, i bought it for my wife and love it. It's perfect fit.
5 July 2023
Unprompted review
Reply from SeamsFriendly
Dear Manuel,
Thank you so much for your kind words and the 5-star review! We are thrilled to hear that the gift you bought for your wife was a perfect fit and that you were pleased with the quality and fast delivery. It’s wonderful to know that she loves it!
We look forward to serving you again soon!
Great Experience!
Every step of my shopping experience was significant. The selection of garments, customer service reaching out to ensure they had the correct measurements, quick shipping, sensible packaging, and finally receiving my garments. They have made a repeat customer out of me!
14 June 2024
Unprompted review
Reply from SeamsFriendly
Hi Tiffony,
Thanks for the fantastic 5-star review! We’re thrilled that your shopping experience with us was spot-on. From the selection of garments to making sure your measurements were perfect, quick shipping, and sensible packaging – we’re so glad you loved it all.
It’s awesome to have you as a repeat customer!
Looking forward to serving you again soon!
The first two dress designs were a miss…
The first two dress designs were a miss but the seller made two more dresses free of charge in the upgraded design and et viola! They were absolute PERFECTION! I cannot stress enough how gorgeous the fabrics of the dresses are and how absolutely wonderful the fit is! Will be buying more in the same design in different colors next!
20 June 2024
Unprompted review
Reply from SeamsFriendly
Hi Lakshita,
Thank you so much for the amazing 5-star review! We’re so happy to hear that you’re delighted with the final designs of your dresses.
Your feedback on the initial designs was super helpful, and we’re thrilled that the upgraded dresses were just perfect for you. It’s great to know you love the fabric quality and fit!
Can’t wait to see what colors you’ll pick next!
Huge pockets, comfortable pants!
The pockets are huge! I demonstrated to everyone by fitting a whole water bottle in them! These are cosy, comfy pants that fit just right. I definitely recommend this brand and what they are doing. Go get your stuff!
7 December 2023
Unprompted review
I bought a beautiful dress from SeamsFriendly
I bought a beautiful dress from SeamsFriendly! As described, fast delivery, great price and excellent quality! Couldn’t be happier with the style and the cut or the color. Highly recommended seller.
12 August 2023
Unprompted review
Falsely advertising free returns 👍
The first order I placed took forever to arrive. One of the garments was way too long on me even though I ordered size petite. They advertise free returns, so I tried to return the garment and customer support kept asking me for my body measurements and photos to prove it didn't fit. I wasn't comfortable sending a random stranger my measurements and photos so we had a back and forth. They settled on giving me store credit, but not allowing the return, which seemed like a scam to me.
When I made a second order to use the credit, it took ages to arrive again. They also kept ignoring my messages on Whatsapp. Not purchasing things on this site again.
30 May 2024
Unprompted review
Reply from SeamsFriendly
Dear Dina,
We deeply regret that your experience with SeamsFriendly did not meet your expectations. Customer satisfaction is our top priority, and we take your concerns seriously.
We apologize for the delay in your first order. It was caused by a production hiccup, which can sometimes occur due to the handmade nature of our garments. We understand how frustrating this can be and appreciate your patience.
We ask for pictures to better understand your issue and to offer you a suitable solution. Please be assured that these photos are solely used to assess fit issues and are treated with utmost confidentiality.
As a resolution for the fit issues, we offered 2 options: a free remake (in line with our perfect fit guarantee) or Store Credit of the item value. This aims to balance customer satisfaction and sustainability, as our garments are made-to-order, to minimize waste.
You opted for Store Credit.
Since the time we received your 2nd order (against the store credit), our production and delivery schedules have been severely affected by the severe heatwave in Rajasthan. Temperatures have soared up to 49.8 degrees Celsius, causing operational delays across the region.
Also, for some reason, we have not received any messages from you on WhatsApp. We are following up with our CRM partner to resolve this issue and ensure our communication channels are fully operational.
---
We appreciate your feedback and will learn from this to improve our offerings.
Please let us know if we can assist you with anything else.
We'd love the opportunity to serve you better, soon ✌🏻
Dishonest company
I will never be buying from this company again. They boast "easy returns" but this is a complete lie. I had to send photos of myself to "prove" the item did not fit. Despite the dress clearly not fitting, they said it looked fine and I was not allowed to return the item.
Because of the time difference, it took about three weeks of back and forth emails for them to come to this conclusion.
I see now why they say "our Return Rate has been ~ 3%, compared to the 30% industry average;" it's because they make returning items a nightmare.
Buying from this company was a huge waste of time and I will never do so again.
12 April 2024
Unprompted review
Reply from SeamsFriendly
Dear Sara, we empathize with the inconvenience you've experienced and understand how frustrating it must have been for our return process to not meet your expectations.
We happily accept the returns for the below-mentioned reasons, as per our return policy:
1. What you ordered is different from what you got - you received the wrong item.
2. What you got is a totally different color.
3. There is a manufacturing defect, or the product quality isn't up to mark.
4. You received the wrong size - a garment not made for the selected size.
5. You received a damaged item.
But for reasons like the customer's dislike of the product, its color, fit, fabric, etc., we don't encourage returns, as they have an adverse impact on the business and the environment due to the made-to-order nature of our products.
We ask for pictures to better understand your issue and to offer you a suitable solution. Please be assured that these photos are solely used to assess fit issues and are treated with utmost confidentiality.
We recognize that the time difference contributed to delays in our communication. We are continually working on improving our processes to provide quicker resolutions, especially for our international customers.
After our discussion, we offered a partial refund for the first dress and shared that the second dress is a loose-fitting dress, and fits as intended.
While our design team confirmed that the dresses were made according to the size you selected, we understand that individual fit preferences can vary.
We are sorry that our efforts did not result in your satisfaction. Your feedback is invaluable to us, and we are committed to using it to enhance our services and ensure a better experience for all our customers.
Thank you for bringing this matter to our attention. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know.
We hope to have the opportunity to serve you better in the future.
Gorgeous Clothes! Perfect Fit!
Gorgeous Clothes! I ordered 3 Jumpsuits & 2 pants since I usually have a hard time finding the right fit. Plus, they were giving custom-sizing for free!! Everything fits perfectly, which is hard for me to achieve with off the rack clothes. It's like everything was made just for me - which it was haha!
The price was v reasoneable for the fabric quality and attention to details. thanks so much! i look forward to shopping with you again!!!
24 January 2024
Unprompted review
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