Just a really brilliant service from start to finish. Mattress took almost 3 weeks to be delivered, then we had a trial and unfortunately it was not supportive enough for us so had to be returned. Too... See more
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Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.
Station Road, CA7 2AS, Carlisle, United Kingdom
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Replied to 94% of negative reviews
Typically replies within 2 weeks
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Reply from Sealy UK

Reply from Sealy UK
Excellent service. First mattress delivered was faulty. Someone called to inspect and agreed and exchange was arranged. Mattress very comfortable and supportive.

Reply from Sealy UK
Mattress had to be replaced after a month due to a fault. There was no hassle with getting a replacement, this arrived in two to three weeks.

Reply from Sealy UK
Was looking for a long term buy as we moved into our own home, I would say its definitely amongst the top 5 brands having tried something else as well

Reply from Sealy UK
I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was to replace the exact same one I've had for 10 years.
Sealy's customer service is excellent as is their delivery service.
I would only buy mattresses from Sealy now.

Reply from Sealy UK

Reply from Sealy UK
This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if I am having difficulty nodding off for some reason, I still feel the benefit of being really comfortable and fully supported. It was a costly buy but well worth it.

Reply from Sealy UK
The ordering of our mattress was perfectly straightforward and the staff I dealt with were very friendly and efficient. The delivery men were also very good and did everything to place it as we wanted.

Reply from Sealy UK
I am disappointed that the Sealy Holst Posturepedic Elevate mattress I bought is not as firm as I had expected after doing lots of research and trying different Sealy mattress in showrooms. All the retailers stressed how firm Sealy mattresses were and advised that a Sealy medium was equivalent to a medium firm of other brands.
Despite sleeping on the mattress for 6 weeks, I find it a bit soft and most definitely medium - not medium firm. Oh dear - a lot of money wrongly spent.

Reply from Sealy UK
Base of bed did not come with the clips to join it together now having to wait weeks for a convenient slot for delivery of replacement

Reply from Sealy UK
I love my mattress! I sleep so much better now! I don't know what to say really, we went for mid-way mattress not to hard, not to soft....like the goldilocks story, its just right!

Reply from Sealy UK
Had doubts about firmness but we are very happy with the comfort and support.

Reply from Sealy UK
Staff in customer services were efficient and helpful , delivery was earlier than quoted and delivery staff were brilliant. On time, very helpful and very friendly. Can’t fault the service or the bed we ordered . Very happy

Reply from Sealy UK
I was lucky enough to win a king size posturepedic bed in a competition at my local store. I am absolutely delighted with it..looks good, is high and sooo comfortable. I have always had a topper on our bed but this one does not need one at all. Thank you Sealy. 💤 💤

Reply from Sealy UK
I have been liaising with Lewis Todd at Sealy.
Lewis has been extremely helpful in resolving my issue, he is professional, responds quickly and provides excellent customer service. Thank you Lewis, you are a star!

Reply from Sealy UK
I have been in touch with a lovely lady at Sealy customer service and she has been very kind and sorted my mattres for me . Regards Jennifer Briscoe

Reply from Sealy UK
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