SEALEY Reviews 911

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and robust construction. Many appreciate the excellent value for money, finding the tools to be competitively priced for their quality. The customer service is frequently highlighted as outstanding, with people commending the helpfulness, quick responses, and efficient resolution of issues. However, some customers expressed dissatisfaction with certain products, citing issues such as items arriving damaged, specific tools not performing as expected, or a lack of replacement parts for older products. The pricing of some items also generated mixed opinions, with a few people finding them expensive.

What people talk about most

Product

Reviewers mention positive feedback about products. Many customers praise the quality and durability of... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the tools,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the good and reasonable prices, with some... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received Motorcycle Centre Stand Moving Dolly yesterday (bought via Machine Mart). An excellent piece of kit, well made and sturdy, very rapid delivery too! One minor criticism, I bought it to use... See more

Company replied

Rated 5 out of 5 stars

Bought this drill sharpener after reading reviews on Google and utube,also purchased two extra grinding wheels as spares,have so far sharpened about 20/30 drill bits various sizes,very pleased with en... See more

Company replied

Rated 5 out of 5 stars

Sealey tools provide the very best in quality and availability. From entry level hand tools to professional level equipment not mention consumables. Incredible service and support and all levels of wa... See more

Company replied

Rated 5 out of 5 stars

I often try out cheap tools to see if they can work and this sometimes goes wrong, sometimes badly wrong. In general, I avoid brands due to the premium they charge to cover costs unrelated to product... See more

Company replied


Company details

  1. Tool Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Equipment Supplier
  4. Garage Equipment Wholesaler

About SEALEY

Written by the company

SEALEY™ - The Tool Company

Professional tools & workshop equipment specialists

Founded in 1978, SEALEY offers one of the world’s largest ranges of workshop essentials with over 12,500 product lines designed for use in the trade. As a leading brand for professionals, SEALEY products are backed up by total compliance testing, unparalleled aftersales service, comprehensive parts availability, and extended guarantees.

Aftersales Service

As tool users ourselves, SEALEY appreciate how important it is to get equipment back up and running as quickly as possible. Our dedicated team of engineers work with state-of-the-art equipment in our impressive servicing facilities and aim to provide a 48-hour turnaround time on service or repair items, making us the fastest in the business.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

LED 315

I bought LED 315, 3 of them. There is no description of boost power when you turn on this work light. Long story short, when I find a perfect spot, put this work light under the bonnet (I am a car mechanic), and turn it on, after 1-minute illumination drops by 50% which significantly reduces your observation, and consequently, I need to find a different spot so that I can see normally. It is extremely annoying to wait 1 minute so that a "boost regime" turns off and for you to be able to put the work light in a proper position. This feature is not in a description but it should be cause it makes a huge difference when used. If I had known about this, I would never bought these 3 lights and would have chosen something else. Note: initially I thought that all 3 of them had some kind of malfunction until your customer support told me that this is one of the features that is not in the description. Cheers

16 May 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Hi. We’re very sorry to hear that you are not happy with your Worklight. The reduction in lumens is a safety feature to prevent the unit overheating in the high power mode. Thanks.

Rated 5 out of 5 stars

Quality products and service

I bought a sealey torque wrench in september 2023 from the amazon site. it remained boxed and unused until july 2024 when I discovered a fault with the gauge selection mechanism. sealey acted very quickly to resolve the issue to my complete satisfaction. it has been the best after sales service I have received. sealey clearly place the quality of their goods and services foremost in their business practice. I strongly recommend Sealey to anyone seeking to buy tools from a trusted and reputable supplier.

23 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thanks for the stars John. We pride ourselves on our personal customer service and really appreciate your feedback and glowing recommendation.

Rated 5 out of 5 stars

Top quality cordless polisher

The product was well packaged and arrived very quickly the polisher and accessories all feel well made and robust also the storage bag was far more substantial than I thought it would be well made all in all a quality product.

23 July 2024
Unprompted review
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Reply from SEALEY

Thrilled that you're impressed with your new Polisher Kit! Thank you very much for the 5 star review.

Rated 5 out of 5 stars

Good quality tools that are affordable

Good quality tools at an affordable price. I've only had to warranty one item, and it was a quick email with picture and explanation of the issue and they sent the replacement out quickly. Very pleased.

4 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thanks for the stars Andrew. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 5 out of 5 stars

I bought a Sealey rocket lift trolley…

I bought a Sealey rocket lift trolley jack and I’m pleased to say that I’m delighted with it, it’s easy to use, very efficient and well constructed

26 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for the five-star review. We're happy to hear you're impressed with your new Trolley Jack.

Rated 5 out of 5 stars

Have always brought Sealey tools yes

Have always brought Sealey tools
First time buying an jet wash
Always brought karcher. Though they don't seem to be lasting to long so thought I'd try a Sealey one. So far very happy with it it's well built. And works very well

25 July 2024
Unprompted review
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Reply from SEALEY

That's great Andy, thanks for the 5-stars!

Rated 1 out of 5 stars

I have a problem with my MAC04D digital…

I have a problem with my MAC04D digital tyre inflator. It's not a cheap and cheerful bit of kit at all, and has already needed to be replaced under warranty as when new, it failed to work at all. The new replacement unit was used immediately and worked fine, then stowed in the vehicle for peace of mind. Ive now come to use it a second time and the digital display has failed, so I cannot see the pressure setting. It's literally NEW, and irrespective of age, it should most certainly work and I should not have to replace it after just one use. Any inspection will confirm that it is in perfect as new condition but Sealey refuse to deal with this customers complaint. NOT GOOD ENOUGH SEALEY!! Any product should provide a decent and acceptable service life, this unit clearly HAS NOT, and they won't even open a customer concern issue or complaint. YOU CANNOT SIMPLY HIDE BEHIND A 12 MONTH WARRANTY ESCAPE CLAUSE SEALEY, any product should meet a reasonable useful life expectancy.

25 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Hi Charles. We are very sorry to hear that you are not happy and would like to investigate the matter further. We have left a few messages for you, so please could you get in touch with John in our Technical Team by calling 01284757505, or alternatively email technical@sealey.co.uk and he will be glad to resolve this for you. Thank you.

Rated 5 out of 5 stars

GREAT

First time I have purchased a digital torque wrench, purchased many Sealey items in the past, that's why I chose them, for quality and price. Used the other day, and what a difference from a standard wrench, no more winding for setting and unsetting the torque.

16 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thrilled that you're impressed John, and thanks very much for the 5 stars!

Rated 5 out of 5 stars

Quality items and fantastic service

I've bought quite a lot of Sealey products over the years, I've also bought big brand name tools and the Sealey stuff not only matches but actually outlasts the more expensive brand names. The customer service is the best I've experienced although I've only had to contact them once for a brake bleeder I bought. All they asked was for my proof of purchase and a new one had arrived 2 days later. I'll be buying more Sealey products rather than going for more expensive names.

1 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thanks for the stars Steven. Great to hear your Sealey kit is increasing. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 1 out of 5 stars

Online order arrived damaged and could not be replaced

I ordered a fire pit via B&Q online (supplied by Jack Sealey Ltd) which arrived damaged. After raising a return request, and waiting several days for a response, I was told that the item could not be replaced and they would have to issue me a full refund, which I was told to expect within 1-2 working days. As of now, it has now been 5 working days and my refund has still not appeared.

Moreover, I was informed that I had to dispose of the defective item myself, which is very inconvenient.

Overall, a very poor service and I'll try to avoid ordering anything from this company in the future.

2 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Hi. We are very sorry to hear that you are not happy and would like to investigate the matter further for you. Please do get in touch with our Customer Service Team by calling 01284757500 with your details, or alternatively email support@sealey.co.uk and they will be glad to help. Thank you.

Rated 5 out of 5 stars

Excellent service from John in tech…

Excellent service from John in tech support
Sent out a replacement ratchet with no quibble.
Very impressive service
Thanks Phil

12 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much Phil. We pride ourselves on our personal customer service and really appreciate your 5 star feedback.

Rated 5 out of 5 stars

Good tools

Fast delivery of both the trolley jack and cross bar, albeit in two deliveries.
Cross bar did require some use of the grinder to get a fit into the trolley jack saddle as it was 0.5mm too large on the diameter.
Good solid tools.

12 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for your 5 star review William.

Rated 5 out of 5 stars

customer satisfaction

I needed a small part for my finger sander. After an email to the company, Neil got in touch and provided me with the part I required. Thanks, Neil, and thanks Sealer for their customer satisfaction.

Thanks again.

15 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thanks for the stars Wilhelm. We pride ourselves on our personal customer service and really appreciate your feedback.

Rated 5 out of 5 stars

I have loads of Sealey gear

I have loads of Sealey gear - Toolchests, Premier Tools and a Deagreaser Cabinet. Never had a problem with any of it. Latest addition is a SMS2008 drill bit sharpener. Again, it just works. In my experience, you just can't go wrong.

9 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Thank you very much for the five star review Tony. We're happy to hear that your Sealey kit is increasing!

Rated 1 out of 5 stars

Awful would never purchase from these…

Awful would never purchase from these again.

9 July 2024
Unprompted review
SEALEY logo

Reply from SEALEY

Hi. We are very sorry to hear that you are not happy and would like to investigate the matter further for you. Please do get in touch with our Customer Service Team by calling 01284757500 or alternatively email support@sealey.co.uk and they will be glad to help. Thank you.

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