Seagate Technology Reviews 436

DO NOT BUY - LOST ALL DATA

Terrible terrible hard drive and service. I am within warranty, sent off the hard drive hoping for a recovery as the device just stopped working after a short time. They said the data cannot be recovered by them but if i pay it may still be there. I am not entitled to replacement or refund. DISGUSTING! DO NOT BUY

Absolute rubbish external drives, never again will i touch one, mine started with error codes and wouldn't let me access folders due to ID structure, talking to them they were not interested out of warranty, all my personal data lost because of these s??t h??ds, avoid like the plague never buy or use there devices

A couple of years ago, I purchased an external drive. It has been functioning perfectly, actually, even at this time, however it generates a pop up notice that says "disc not properly ejected" even with no attempt to eject. I have spent HOURS in researching self support for the the issue plus HOURS for contact information with Seagate. Telephone number 1-800-732-4283 produced no contact during working hours listed....
When this external drive ceases to be effective, I will NOT buy another Seagate product, and I am good with that.

I ordered 3x 4TB hard drives from Seagate, received the disks, and still did not receive the invoice or receipt.

This is a company purchase, so the invoice is required for accounting and tax declaration. I have already contacted Seagate three times about this issue. This review is now my fourth attempt to get the invoice.

I also tried to use the support page repeatedly from different computers and browsers, with and without cookies, and it still did not work. after that, and after several ignored contacts, it is hard not to feel like customers are being blocked from getting basic post-sale support.

Today is march 20, 2026 (nearly a month after my purchase) and this is still unresolved. Seagate took payment, delivered the order, and still failed to provide the BASIC receipt for a business purchase.

If this is not resolved now, my fifth step will be legal action!

Bought 2 new drives, directly on their website. Very very very poor packaging. Like one of the drives even fell out of their (unlabeled) cardboard box. If I haven't bought directly from the company's website I'd be honestly questioning whether the product is even genuine.

Anyhow, no surprise after the packaging that one of the drives was defective. Didn't even boot.

Reached out to the team to get a replacement. Thought because I bought directly with them that it'll be easy peazy. Well, quite the opposite....

They want me to pay for the return of the product, the they will send me a REFURSBISHED replacement product. Instead of my brand new drive!

I would recommend people to buy via a reliable reseller, and DO NOT order directly from the Seagate website.

In December, I purchased an 8TB Seagate HDD. I put 7.5TB of data on it and it died 35 days later - data was not retrievable and drive was clicking. It was kept inside a desktop machine.

When removing the drive (context, I work with IT hardware), the back SATA connector plastic broke off and the supplier told me I couldn't return it, because of physical damage. I lost 7.5TB of data and $300.

So I purchased another 2 20TB Seagate drives, both external HDD with an enclosure. This time, I decided to put the data on one drive and make a mirror copy of the other, as I purchased the first drive on Jan 19 and it already made strange sounds. So I purchased a backup on Jan 29 and it ALSO made strange sounds.

I put the backup in cold storage. I kept the original. It didn't have much usage. Today, March 1, the drive has already started to fail. I'm not surprised.

20 years ago, I would praise Seagate as the only brand I trust. Today I'd say they are as reliable as a Maxtor drive, great paperweights in an age where we no longer rely on paper.

I have had a number of Seagate external drives, and two of them stopped working some time ago, so I thought I would try to recover them.
I have been unable to find an email address for customer support, so I wrote to the CEO multiple times without any response.
I also wrote to the CTO without any response.
The drives still spin up - but no data comes out, so I suspect the Seagate interface is faulty, and the drives OK, but it would be nice to have some help, rather than the rudeness being encountered.

Seagate 24. tb drive vibrates and makes noise. Support says to check w/Sea Tools. But NO MAC version. WTH? what kind of support is that?

Who put togheter the Lacie Rugged (seagate with LaCie name on it) and tought this was good? This person shoud be fired!!!! What a shitty product. I lost a year of photos. I trusted this crappy hardsick and used it for maindisck and backup. Both of them broke after 5 months. All the heads for the reader broke and now all my images are gone. Do not by anything from Seagate. You stuff is NOT safe!!!!!

Having ordered a couple of Ironwolf drives for a new NAS, which were listed as 'In Stock' at the point of ordering. I queried why they hadn't been dispatched after a few days of inactivity, and then 2 days later I get an email saying my order has been cancelled for unforeseen circumstances. Not sure what those circumstances could have been as the items are still showing as 'In Stock' but of course the price has since gone up (presumably due to the AI pandemic!). This was my first and last experience dealing with such a terrible company. I can only assume they're one of Trump's little hero companies...with zero customer service and zero accountability...!!

Bought a 5TB Seagate basic 1 year ago, today it started to fail:
- SeaTools Long Generic failed
- Windows logs show I/O retries / paging operation errors
- Reproducible on multiple PCs/ports
So I tried to contact the customer support as the drive is still under warranty. I went to their contacts page where it starts to display the different languages you can contact them in, yet, and this is the crux: the contact details are blurred out, so they is NO WAY TO CONTACT THEM.
It's unbelievable really. These guys are crooks. Don't buy from them!

I bought a storage drive for my Xbox but my console wouldn’t even register it. So I had it looked at and the drive is a 5tb drive but the internal component said it was only a 500gb drive. When I mentioned that they confirmed it they said that since the internal drive isn’t matched to the case it voids my refund. And it had a red x on the component. So basically they put the wrong component in the case and sold it to be then said sorry that’s not the right component in the case so we can’t refund you.

Seagate seem to be having a Boeing moment - two drives failed in a month

Our company bought a new Lacie BigDisk as RAID. It damaged our company. It randomly ejects itself and this damaged all the companies files. Luckily we had a cloud as spare backup. The support wanted us to update the firmware which we did, did not work. Then they emailed us a document to returned it which we did with all documentations in the box.
Nothing happneds so we contacted them. ”The case is terminated”.
Why? No explanation and the Big disk was not to be found!
They found it and then they said – the disks must be included and send us proof of shipping. (Proof they got)
-No way we will send our entire company around the world and nor would LaCie/Seagate do it. We also need the disks for work and look what happend so how can you suggest such a stupid idea and besides you write on your support page that this is a firmware issue.
And also this problem is well-known with just a Google search.
No answer, just that they will return the useless Big Disk.

HD ordered through amazon was faulty. They repaired it but it was still crashing (+crashing my MAC). 9 Months on and they are 'repairing' it a second time - but I would never trust it for backing up on

Avoid

I attempted to purchase 4 IronWolf Pro 20TB (ST20000NT001) at $379.99 each. Four days later I received an email stating my "order was unable to be fulfilled due to unforeseen circumstances." I reached out to support. They offered no explanation or remedy except that I try placing another order. The drives now cost $419.99. I immediately deleted my account on seagate.com. I will never do business with this company again.

Terrible company. Their drives die and they dont warranty the item and give you BS run around. They just dont want to warrant any warranty on their dud drives. Very terrible. They lie as well. I would never buy another one of their products again.

My previous seagate external drive worked fine for a few years, via windows file history. My new one comes with it's own software but it is entirely baffling. The manual has no pictures so it is almost impossible to relate to. Eg it says go to main menu as a first instruction...but the interface has nothing looking like a main menu. The links for support don't work. I get a message saying backup successful and then moments late another saying back-up failed. Seems no obvious way to set what you want it to back up. It wasn't cheap so this is a big disappointment and worrying as I have no idea if it is actually working as backup. It would have been

Seagate now is the synonym of poor customer service and horrible warranty service! And worst quality drives sold out there! Never more I’ll purchase any product made by them after my most recent experience! I have an 8TB expansion hub drive that got its SATA port damaged, it stopped working properly most of the time, occasionally it would connect after placing the cable into the port at certain angle. There Seagate support did not offer any help, they told me my device was out of warranty and they advised me to back it up!!! Incompetent !d!0t5!!! I purchased it in 2022, so it was not that old and barely used it, it appears ports are of the most poor quality, disassembled it removed the disk, bought an adaptor and fixed it myself, but no Seagate products anymore, even as gifts!!!

Bought a very expensive SSD (Rugged Pro5), which stopped working after less than 2 months. I was obliged to agree to very 1 sided conditions to start the RMA process, and pay for the shipping back to support myself ! Unbelievable. Avoid !!!