This is how you do customer service and get loyal customers forever! Our sofa experienced a problem. From reporting it to detirmining a replacement is needed it took 3 hrs. Customer agent Fanny de... See more
Company replied
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See what reviewers are saying
We went into the showroom in gothenburg and was met with excellent customer service from Roberto! He guided us and spent quite a while with us until we decided on what couch we wanted. Ordering in sto... See more
Company replied
The order process was smooth as butter. Very straightforward and easy to deal with Bring and the customer support. When reordering a new couch the customer support staff was extremely helpful and met... See more
Company replied
From start to finish, the experience was smooth and enjoyable. The sales people were great and very knowledgeable. The ordering process was straightforward, very quick, delivery was timely, and the... See more
Company replied
Company details
- Living Room Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Store
- Sofa Store
About SOFACOMPANY Sverige
Written by the company
SOFACOMPANY | Dansk design till ett ständigt lågt pris
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
SOFACOMPANY
Written by the company
- Ärlighet
- ....alla i företaget är stolta över och står för de produkter som vi skapar och levererar till kunderna. Vår anda och affärsmodell är ärlig och öppenhjärtig, vilket vi anser är autentiskt. Det innebär att du som kund ska kunna förstå vad det är du betalar för. Vilket innebär att vi jobbar utan rabattkoder och paketpris - kort och gott ärligt låga priser, året om.
30 dagars ångerrätt
Det är okej att göra fel ibland - testa produkten hemma.
Osäker på färg trots att du har skickat efter tygprover eller besökt en av våra butiker? Inga bekymmer, det är okej att göra fel ibland. Om du köper en lagervara erbjuder vi 30 dagars ångerrätt om produkten inte känns helt rätt. Det enda du behöver göra är att spara emballaget och sedan kontakta oss för att boka en upphämtning.
Contact info
Olof Palmes gata 14, 111 37, Stockholm, Sweden
- + 46 46 590 34 05
- info-se@sofacompany.com
- se.sofacompany.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fin design och god kvalitet.
20 December 2020
Reply from SOFACOMPANY Sverige
Stella och Flair låter ju som en riktigt härlig och fluffig kärlekshistoria. Vi hoppas att ni njuter av varandras sällskap under en lång tid framöver.
Tack för att vi fått leverera dansk design hem till dig <3
Delivery is a mess
Ordered from SC several times, ordered another sofa a few weeks ago and this time delivery has been a mess. Not necessarily SC’s issue but the courier service which in the end impacted the whole shopping experience with SC. My sofa hasn’t been delivered and still no news... considering the size, we need to have a few people on stand by waiting for the sofa to be delivered as scheduled (with written confirmation), never showed up! Couldn’t reach customer service of the courier company, it’s just terrible.
19 December 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Hi Els,
Thank you for your order and for you review!
We are very happy that you come back to us and that you love our products as much as we do <3
Sorry to hear that you have had a bad experience with the courier company. If you email us on info-se@sofacompany.com we are happy to help you with whatever we can.
If you already received your products, we hope that you are happy with them and if so, we would be so glad to see the stars you think suits Sofacompany and not the courier company. Also for the courier company to be able to improve their work, please leave this review on their Trustpilot site.
We wish you a lovely day!
Stunning piece!!
It came so fast and is a great addition to my house! I absolutely love it! 🥰
21 November 2020
Reply from SOFACOMPANY Sverige
Anna, with our Paula sofa it's always love at first sight, isn't that right? She's gorgeous and we knew from the beginning that you would be so happy with her in your home.
Thank you so much for your purchase and your review! Welcome back to Sofacompany when it's time for some new friends for Paula <3
Very happy with the sofa I have received
17 October 2020
Reply from SOFACOMPANY Sverige
Thank you so much Shivani for your 5 stars to us! It makes us so happy to hear that you are so happy with your new sofa from us.
Sofa isn’t delivered yet even I orderes…
Sofa isn’t delivered yet even I ordered 2weaks ago
Well... They are not sending text yet... I contacted customer service for this, She said She will contact Bring to send text again. .but still not get text yet. pretty annoying.
27 September 2020
Unprompted review
Reply from SOFACOMPANY Sverige
We apologize that the delivery took longer than expected.
Glad that you got it in place and that we together came up with a solution that made you happy with your purchase here at Sofacompany!
Now enjoy your new footrest! The team at Sofacompany thank you for your order <3
Great quality and fast delivery
Great quality and fast delivery. Loving the sofa.
14 August 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Thank you so much for your order and review, Lucas! We're glad to hear that you had such an excellent experience here at Sofacompany.
Reply from SOFACOMPANY Sverige
Great to hear this - thank you for the review Graeme - you are welcome!
Impressive service
Impressive service. The sofa was delivered on schedule and the quality is excellent. Thanks Jenna, you made my online interaction with Sofacompany memorable.
4 August 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Great to hear that you are happy with our service level - we always aim to reach your expectations and beyond! Thank you for your purchase and welcome back!
Great service no fuss or hassle…
Great service, no fuss or hassle received the sofa in specified, time and place.
21 July 2020
Unprompted review
Reply from SOFACOMPANY Sverige
That's sooo-fantastic to hear Kieran, just the way we work for every day!
I think it's the 4th sofa we buy at…
I think it's the 4th sofa we buy at Sofa Company and --again-- we were not disappointed by the quality of the design, fabric, construction and speed of delivery for the price range.
29 June 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Soffantastic 400%
That's great score, thank you for your trust and that you come back to us, that makes us so(fa) happy!
With your purchase you contributed to people in need and donated 5 trees per each product to be planted in Africa. We're grateful for that and hope that you are really proud and that it gives the furniture an even better feeling. You are more than welcome back again soon <3
Great shopping experience!
We had a great experience, especially shopping from home without visiting their showroom during the covid times. The customer service provided us with a good overview of the sofa we liked and sent us a free sample of the material. The sofa was delivered within 2 weeks and we always had the possibility to return it if we didn't like. We loved it. One of the free cushion covers had a minor problem and we were immediately suggested that we would get a new one. Loved the quick turnaround times with the customer service, we would go back and shop again!
12 June 2020
Unprompted review
Reply from SOFACOMPANY Sverige
We're so very happy to hear that you had such an amazing experience at Sofacompany. It really is heart warming to read your feedback and that you appreciate our customer service. Thank you so much for your purchase and for your feedback!
This is just how we like it and how we want it, SOFANTASTIC through the whole process!
You are so very welcomed back to us in the future!
I bought a nice sofa from SofaCompany…
I bought a nice sofa from SofaCompany and I got an excellent service. I can give SofaCompany my best recommendations
5 June 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Great to hear Linda, we're happy if you're happy!
Enjoy your sofa and welcome back if you are looking for something more in the future, we're here. Thank you for the recommendations, please share the word with your friends!
Great service
Great service, fast delivery under circumstances and nice sofa.
1 May 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Fantastic to hear Javiera, enjoy your Conrad chair!
We ordered a 2 sitter sofa with…
We ordered a 2 sitter sofa with customized materials. The sofa is delivered on time, has really good quality and the entire process is smoother than we expected. I’m completely satisfied with this purchase.
26 April 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Great to hear and thank you for your review!
We're happy to know that your are satisfied with both the product and the process, just how we want it to be when you buy a new danish sofa with us.
Welcome back, we wish you a soffantastic Monday!
Reply from SOFACOMPANY Sverige
SOFFANTASTIC Jussi! Thank you for your order and review, it's a pleasure to get the opportunity to deliver you danish design without costly middleman. Enjoy!
The team wishes you a great weekend when it's time!
Excellent customer service
Excellent customer service. Highly recommended website
6 February 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Glad to hear, thank you Bastien!
Enjoy your furniture and welcome back when you're in need of more, wish you a pleasant week.
Fanny
Very happy with my sofa
Very happy with my sofa, exactly what I was expecting. The delivery couldn't have been any better either.
25 January 2020
Unprompted review
Reply from SOFACOMPANY Sverige
Glad to hear that Maria and thank you for both the review and your order with us!
Wish you a nice future with your new furnitures.
Best wishes, team SOFACOMPANY
Nice sofa but some details should get better..
The holes for the sofa legs were not specifically made and as a result I ended up putting them according my measurements. Also the pillows are not removable and it is not stated on the website. Other than those mentioned, I am satisfied with the quality and the design of the sofa.
3 December 2019
Unprompted review
Reply from SOFACOMPANY Sverige
Glad to hear that you are satisfied! Yes, the holes are a bit confusing some times but you can always find our "monteringsanvisningar" online to get help or reach out to our customer service!
Welcome back!
It was fantastic Service
It was fantastic Service! Really like it. Products are very nice. I purchased 3 times.
11 October 2019
Unprompted review
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