SD Worx Reviews 166

Absolutely terrible and incompetent payroll provider for more reasons than I can list, no one month is ever paid correctly. The system errors, regularly, resulting in over and underpayments - average pay has gone wrong twice in a year, just as one example, resulting in some employee's getting overpayments into the 1000's.

No accountability is ever taken for their mistakes, they take weeks to review and fix anything, with no meaningful communication. Meanwhile our company reputation is shot to pieces because of the errors SDWorx are making. Avoid using this company at all costs.

I was given a traineeship contract for 6 months at an SD Worx entity (Indian Ocean). However, they trained me for 2 months and started testing me and my colleague who was a trainee as well. They have talked to us individually and put us to tests where they have tried to push forward the other trainee only. They sidelined me. At one time, a senior tested me and recognised that I knew all the answers which she did not even contemplate my grasp on the work procedure. She talked to the teamleader and both made me lose the position in less than 3 months of traineeship. The HR tried to retain the position for me but they did not accept. Do note that showing your efforts and talents may not always work at this company.

Used to be a great company to work for, but in the last few years, severe lack of employee engagement and communication and when this is challenged in anyway by staff, it's seen as not appropriate, even though the are valid. Despite repeated issues logged on monthly basis, hotfixes done and no permanent solution put in place. Far too much pressure placed on staff to get the job done due to irresponsible selling of the service that we were unable to provide.

My company uses this service. They misspelled my name for 2 years in a row, and now I can't access my p60s. I have written several complaints, to no avail. Please do not use this service.

we signed a contract with SD Worx to help us employ a colleague in Belgium. We really regret it. From the moment we signed the contract, our contact person "disappeared" until a person from payroll took over the file a month later. We receive very little explanation as a foreign employer, the platform is not at all user-friendly, access is complicated, invoices come from several SDWorx entities and it's very difficult to know what we're being billed. Customer support is poor. We still receive invoices/messages in Flemish when we had specified that we wanted to communicate in English or German. The contract commits us for three years...what a torment!

Everytime I log on there is an issue , payslips are fortnightly and again today another issue

Absolutely awful, dreadful system. Cannot believe any large modern business - in this case, Marks and Spencer - would choose to still use this archaic, useless company. Just look at these other reviews. Cost-cutting incompetence at best and deliberately difficult for your employees at worst. Stress-inducing.

This company is a complete mess; they have no organization and send incorrect information to HMRC.

Can only assume they are cheap to work with because they’re certainly not good!
This is the third occasion in around a year where my pay slip should be accessible however it’s nowhere to be seen, usually in a manner where the whole website is entirely shut down.
Complete shambles, be better off sending it with a carrier pigeon.

Just noticed theres a lot of bad revieuws here i wonder why. whenever i call them they help me instantly, when i sold my vacation days i had the money within 2 days, pretty much anything u ask for is taken care of within a matter of minutes. so 5 stars from me.

Want to save your company money? Use SD Worx! The most useless HR solution around, does what other services do, but worse, but wait there's more, your employees will get so fed up of trying to log in, they give up entirely saving you headache, oh wait no it doesn't because they end up complaining to your in house payroll dept, are you a moron, if yes get SD Worx today!

Croatia Tour

Dream hotel (Nightmare Hotel)

24/10/23. Phone call to RSD @ 1.54pm
Re: asked to relocate the bus group to another hotel on arrival as Pearl Beach Hotel was well below standard.
Recorded call. No return call as promised.

1: room allocated looking over building site, smelt smoke, patio door handle broken, rusty metal fitments in bathroom. Was changed to better room but still faults eg:curtains hanging off rail. Room cleaned only when asked to do so.

2: food buffet not “gourmet”. Warm food turned regularly. Left overs reserved for whole week. Flies and wasps everywhere hence many down with stomach bugs.

3: hotel had closed for season, reopened for RSDq tours, staff disgruntled. In desperate need of refurbishment.

4: whole area closed down scruffy and had to go by bus anywhere that was decent.

5: tour guide not pleasant obviously didn’t want to be there.

6: hard sell at factories which is to be expected. But 2 days wasted on hard sell shopping. Unacceptable.

7: as has already been said in other reviews, not given opportunity to pay for packages on arrival but rather we were forced to pay in advance by guide, again not acceptable.

Will NEVER use RSD in the future. Suggest others not do so either.

Terrible app. When your password expires good luck. Just keeps looping back to change password. Even when using suggested password it still loops back. Finally when you try to reset password it doesn’t recognize your username. I would have given it zero stars if I could.

As a employee on a company payroll I have been continuously locked out of SDworkx almost every week it never recognises any details.

If you are planning to use SD Worx for any reason, I strongly advise against it.
It is extremely buggy, difficult to use and has very low security as it has been cyber-attacked and had to shutdown its UK branch temporarily.
But not only is it a bad website, it is difficult to use and there are simply much better alternatives, such as ADP.

Though it is very basic, that is not a problem THE MAIN PROBLEM - it has a lot of bugs and as a summary I conclude IT DOES NOT WORK / avoid buying it.

Shocking company, SD Worx provide payroll for the company I work for in the UK, systems been down for over a week and can't even run payroll to pay us, now a week late!!!!!!

Advise, use another payroll provider.

The website has been down for the best part of two and a half weeks now, meaning staff cannot access their pay slips or book holidays using the app/website.
There seems to be no improvement after checking it everyday.

I work in HR and Payroll for a dozen companies. One of these companies (a SME, 250 fte) is working with the HR and payroll software of SDworx. Their SAAS platform is not good. I has a lot of bugs, it hangs, it is not user friendly built. We get complaints from our personnel constantly and on paydays their server blows out on several occasions. Calling support and requesting help for a questions will result in a invoice of 500 euro's for each request. About their pricing, we pay almost 18.000 euro's each year for this service, while other HR - salary software does the same for like 6000 euro. This is how they work.

It is absolutely a despicable partner to do business with. Unfortunally we are still stuck with them for little over a year..

The worse login system ever, who ever designed this should be ashamed. Ever heard of OTP's or even password reveal icon?