SDL Surveying Reviews 

1,555
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, professional, friendly, and knowledgeable, making interactions pleasant and informative. The service is consistently described as efficient, thorough, and prompt, with many appreciating the smooth and stress-free process. Reviewers also highlight excellent user experience, noting clear explanations, good communication, and feeling well-informed throughout. However, some customers also noted issues with customer service, mentioning experiences of rudeness or poor communication. A few other people also felt that surveying accuracy was sometimes lacking, citing instances of undervaluation, clerical errors, or incomplete inspections.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, friendliness,... See more

Service

Users describe positive interactions with service, highlighting professional, efficient, and friendly... See more

User experience

Clients share positive opinions on user experience, with many describing it as a very positive, effortless,... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting helpful and quick responses,... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with some customers experiencing severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more

Company replied

Rated 5 out of 5 stars

A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more

Company replied

Rated 5 out of 5 stars

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more

Company replied

Rated 5 out of 5 stars

Paul called prior the survey taking place to make me aware he was attending and to give him a call back on that number if I had any questions once I'd received the report back. The report was efficie... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Real Estate Appraiser

Written by the company

Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,555)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

Tanya was lovely

Tanya was lovely, came and carried out the survey to the property. Very kind and polite

26 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Brie,

Thank you for leaving a review! It's great to hear that you found Tanya to be kind and polite.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Paul called prior the survey taking…

Paul called prior the survey taking place to make me aware he was attending and to give him a call back on that number if I had any questions once I'd received the report back. The report was efficient and detailed and Paul Fieldson was happy to answer any questions when I did call back.
Would recommend again,

23 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Eleanor,

It's great to hear that you were happy with the communication you received from Paul pre and post appointment. We're glad he was able to answer all your questions and you were pleased with the overall service.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

SDL Surveying

I had a visit from Gareth Leeman at SDL Surveying today for my remortgage valuation. He was absolutely brilliant—very professional and polite. He made the whole process quick and stress-free, which I really appreciated. Gareth is a fantastic representative for SDL and I’d highly recommend him

18 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's fantastic to hear that you were pleased with the service you received and that Gareth was able to make the process quick and stress-free.

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 1 out of 5 stars

Crooks - avoid

I recently purchased a large (and expensive) property and decided to invest in a Level 2 survey for peace of mind. It cost around £1,000 — but unfortunately, it turned out to be money wasted.

The report came back stating there were no concerns. Naturally, I felt reassured and moved in expecting everything to be in good condition.

That couldn’t have been further from the truth.

Since moving in, I’ve discovered multiple issues that were completely missed. The most serious is significant damp in my son’s bedroom coming from the roof. A builder has since confirmed this is a long-standing issue and should absolutely have been identified during the survey.

What’s worse:

* The survey report explicitly states there were no issues with the roof or chimney.
* The previous owner confirmed that a prior buyer had flagged this exact issue in *their* survey before pulling out.

So this was clearly not a new or hidden problem.

I raised this with SDL, providing evidence, but they have done everything possible to avoid taking responsibility. It feels like they’re quick to take your money, but the actual inspection is superficial at best. I’ve even been told the surveyor barely entered the loft — despite it being fully boarded and easily accessible.

I am now pursuing this through the small claims court on my solicitor’s advice.

I’m sure I’ll receive a standard corporate response directing me to their complaints process — which I am already following — but I want to warn others:

If you’re considering using SDL, please think again.

This experience has been incredibly stressful and costly, and it could have been avoided with a thorough, professional survey.

Avoid.

9 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

We're sorry to hear you were unhappy with the service provided.

We understand your case is currently under review with our team, so we have passed on the contents of your review and we will continue to communicate with you through that channel as appropriate.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Quick and easy.

27 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great that you were please with the service, thanks for leaving a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

A pleasure to deal with SDL.

Had the pleasure of dealing with Leanne G from SDL twice now for level 2 home buyers surveys and we are blown away with the amount of time Leanne spent going through queries surrounding the survey months after she completed her property report. She is a credit to your company and I can honestly say if I’m ever in a position to need a home buyers report in the future, I would only go back to SDL with the service we received from Leanne alone.

10 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Joshua,

It's fantastic that you were so pleased with the surveys Leanne conducted for you. We're happy to hear that she was able to go above and beyond in answering your queries and she delivered such an exceptional service.

We really appreciate you taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Recommend

The company were very flexible and offered an earlier appointment time to suit our circumstances.
Surveyor was friendly and professional. It was very informative as he explained how the survey was completed

5 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Megan,

Thank you for taking the time to leave a review!

It's great to hear that our team were able to accommodate you with an earlier appointment time and that you found the surveyor to be friendly and informative.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Lindsey was amazing

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great in making sure she worked round our baby napping. We couldn’t recommend her services more!
What a joy she was welcoming her into our home. We felt in very good hands.
Thank you

2 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Roxanna,

It's wonderful to hear that you found Lindsey to be so professional, kind, and considerate. We're glad that she was able to carry out the inspection with minimal disruption!

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Great service thanks 🙏

Great service thanks 🙏

6 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It' great that you were pleased with the service you received, thank you for leaving a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

The gentleman that came out was very…

The gentleman that came out was very knowledgeable and made it a pleasurable experience

5 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Colin,

We're happy to hear that you found the surveyor to be knowledgeable and that you were pleased with the overall service.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

The surveyor was friendly

The surveyor was friendly , professional ,knowledgeable, and informative . He has done a detailed survey of the property understanding the importance of valuation of the property . He has done the survey with the concern , not just for the sake of doing it . His smile throughout the inspection , from visiting the garden area to climbing on the stairs to loft was making is feel comfortable . We found easiness with him. Thank you .

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Nikita,

Thank you for taking the time to leave a review!

We're happy to hear that you found the surveyor to be friendly and knowledgeable. It's great that you were pleased with the comprehensiveness of the survey and that he was able to put you at ease throughout the inspection.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Excellent Survey for remortgage

Good communication via text, phone about appointment date by "SDL Surveying team" and then on day of survey call before visit by surveyor Mr. Gill who arrived in allocated time slot. Mr Gill our Surveyor was amazing, polite, professional, courteous and easy to talk to.
He did proper detail survey, photos & documentation and the results were uploaded on the same day and was in line with our expectation.
Definitely recommend SDL Surveying more and thank you so much Mr. Gill.

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Abhijit,

It's fantastic to hear that you were pleased with the entire process from start to finish . We're pleased that our team were able to offer clear communication throughout and that you found Mr Gill to be particularly polite, professional and thorough in his survey.

We really appreciate you taking the time to leave a review.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very polite

Very polite, introducing himself, thorough, quicker than I thought, but checked everywhere.

4 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great to hear that you were pleased with the overall service and found the surveyor who attended the property to be polite.

Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Prior to visit kept up to date with…

Prior to visit kept up to date with texts of arrival. Arrived on time and was quick and efficient.

3 March 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for leaving a review Jon!

We're glad to hear that our team were able to keep you up to date throughout the process and that the surveyor that attended the appointment was quick and efficient.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional

The valuer arrived on time and was very friendly and polite.
He did the valuation professionally and it was sent to the lender very promptly.
Thank you very much.

26 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Kieran,

It's great to hear that you found the surveyor that attended the appointment to be friendly and polite. We're happy that the report wax able to be sent promptly.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Great detail!

Edward provided us a great detailed survey for the house we’re looking to buy, and was happy to follow up with us on the phone with any questions we had. Highly recommend - thorough, friendly and professional.

4 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's fantastic to hear that you found Edward to be friendly, professional, and thorough! We're glad he was able to answer all your questions regarding the report.

Thank you for taking the time to leave a review!

kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very polite and effortless

Very polite and effortless

27 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Daniel,

Thanks for leaving a review, we're happy to hear you were pleased with the service you received.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Explained everything as I've not been through this process before. Thank you for easing my nerves and making everything run smoothly.

26 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Michelle,

It's fantastic to hear that you found our team to be friendly and professionally. We're glad they were able to explain the process and ease you nerves.

We really appreciate you taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Professional and polite surveyor

Professional and polite surveyor. The process was quick and non disruptive. Worth recommending.

25 February 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

We're really please to hear that you found the surveyor to be professional and that the appointment was quick and not disruptive to your day.

Thank you for leaving a review!

Kind regards,
SDL Surveying

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