My mortgage provider used this survey to perform a valuation so I didn’t use them directly but had some questions about the survey. Emma answered immediately (on a Saturday as well) and went abov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more
Company replied
I'm sorry I didn't get the name of the woman but she is a professional and knowledgeable in line of her work i like the way she explain every answer of my question. And thanks to her she makes me fee... See more
Company replied
A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more
Company replied
Company details
Written by the company
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Contact info
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, United Kingdom
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4.5
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lindsey was very professional and…
Lindsey was very professional and courteous very impressed with communication and service. Thank you
5 November 2025
Unprompted review
Reply from SDL Surveying
Hi Emma,
We're pleased to hear that you found Lindsey to be professional, courteous, and communicative.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Very good experience with the surveyor…
Very good experience with the surveyor who visited us. They were both professional and friendly while also being helpful and thorough.
5 November 2025
Unprompted review
Reply from SDL Surveying
Hi Angus,
It's great to hear that you had a good experience with the surveyor that attended the property and that you found them to be friendly and helpful.
Thank you for leaving a review!
Kind regards,
SDL Surveying
Very polite and professional
Very polite and professional!
Thank you!
5 November 2025
Unprompted review
Reply from SDL Surveying
Hi Leigh,
We're happy to hear you found our team to be polite and professional. Thank you for leaving a review!
Kind Regards,
SDL Surveying
Remortgage
Accurate remortgage valuation, fast turnaround. Friendly surveyor, credit to the company.
4 November 2025
Unprompted review
Reply from SDL Surveying
It's great to hear that you were pleased with the quick turnaround time on the report and that you found the surveyor that attended to be friendly.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Excellent Re-mortgage Valuation service
Needed a survey valuation for my re-mortgage. Richard was so lovely, arrived on time and respected my home and was very professional. The valuation was sent that same afternoon. I would definitely recommend and will be using again if need be. Thankyou.
15 October 2025
Unprompted review
Reply from SDL Surveying
Hi Carol,
It's fantastic to hear that you found Richard to be respectful of your home and professional. We're glad that you were pleased with the quick turnaround time on the report.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Overall great experience
Communication great, Becky the surveyor was polite, professional and informative. Very positive experience, thank you.
1 November 2025
Unprompted review
Reply from SDL Surveying
Hi Clare,
We're happy to hear that you were pleased with the communication you received and that Becky in particular was professional and informative.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
I found SDL to be very friendly and…
I found SDL to be very friendly and efficient.
31 October 2025
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review Shaun!
It's great to hear that you found our team to be friendly and efficient.
Kind Regards,
SDL Surveying
Kathryn our Surveyor was amazing
Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The results were uploaded on the same day and was in line with our expectation. Can't recommend SDL more and thank you so much Kathryn.
30 October 2025
Unprompted review
Reply from SDL Surveying
It's fantastic to hear that you were so pleased with the service you received from Kathryn and that you found her to be polite and professional throughout.
We're glad she was able to draw your attention to things that you hadn't previously spotted.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Gordon, it's great to hear you were pleased with the service you received!
Kind Regards,
SDL Surveying
Very professional service from walking…
Very professional service from walking in to my house - process was explained to me at beginning and then the process next steps from leaving.
29 October 2025
Unprompted review
Reply from SDL Surveying
Hi Nicola,
It's great to hear that you found the service to be professional and that the process was explained to you thoroughly.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
horrible
horrible. came to value my flat. gave it value of 0. never asked for EWS1 form, which i have, with a passing grade. absolutely unprofessional.
28 October 2025
Unprompted review
Reply from SDL Surveying
We're sorry to hear that you are disappointed with your experience in this instance.
A 0 valuation result could be due to a number of different factors depending on the lending criteria of the particular lender. Unfortunately, we are unable to discuss certain details of a commissioned valuation report outside of the contracting party, however if you wish to raise a query regarding the valuation, we would recommend raising this with your solicitor or mortgage broker to direct this through the correct channels.
If you would like to raise a complaint regarding the customer service you have received, please get in contact with our customer relations team at customerrelations@sdlsurveying.co.uk.
Kind Regards,
SDL Surveying
Recommended surveyor
The SDL surveyor was prompt , friendly and professional.
28 October 2025
Unprompted review
Reply from SDL Surveying
We're glad to hear that you found the surveyor that attended to be prompt, friendly, and professional.
Thanks for leaving a review!
Kind Regards,
SDL Surveying
Whole of our experience was great
Whole of our experience was great. The man that came (forgot his name sorry) was friendly and informative.
25 October 2025
Unprompted review
Reply from SDL Surveying
Hi Craig,
We're glad to hear that you were pleased with your overall experience and that you found the surveyor that attended to be friendly and informative.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Rick was very polite
Rick was very polite, swift with his requirements and listened attentively to all answers provided.
24 October 2025
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review! It's great to hear that you found rick to be polite, swift and attentive.
Kind Regards,
SDL Surveying
Excellent communication
Excellent communication, very friendly and explained the whole process as well as an extremely fast turnaround for the valuation report. Would highly recommend!
23 October 2025
Unprompted review
Reply from SDL Surveying
Hi Mr Granat,
Thank you for taking the time to leave a review!
It's great to hear that you were pleased with the communication you received throughout and that you were happy with the turnaround time on the report.
Kind Regards,
SDL Surveying
Efficient and organised
Efficient and organised. Speedy communication and arrived exactly as arranged.
23 October 2025
Unprompted review
Reply from SDL Surveying
Hi Karen,
We're happy to hear that you were pleased with the efficiency and speedy communication you received from our team.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Excellent service
Excellent service. Arrived on time, thorough with there inspection.
22 October 2025
Unprompted review
Reply from SDL Surveying
It's great to hear that you found the service to be excellent and were pleased with the thoroughness of the inspection.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Great Surveyor and Great Result
The surveyor was extremely professional, respectful and very considerate.
Also we were very please with the end result.
Thank you for your effort and time. Very much appreciated.
16 October 2025
Unprompted review
Reply from SDL Surveying
Hi Haidar,
We're happy to hear that you found the surveyor to be professional and respectful. We're glad you are pleased with the result.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
What a fantastic service
What a fantastic service. My appointment was arranged quickly and they sent the report back to the lender within a few hours. Robin was one of the nicest surveyors I’ve had the pleasure to speak with. Very impressed
22 October 2025
Unprompted review
Reply from SDL Surveying
Hi Heidi,
It's great to hear that you were so pleased with the service you received! We're glad that there was a quick turnaround time on the report and that you found Robin to be friendly and pleasant to speak to.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Great
Survey was booked quickly. I was kept updated regarding arrival time for the visit. The surveyor arrived within the advised timeframe and was polite and professional.
The valuation was returned promptly
20 October 2025
Unprompted review
Reply from SDL Surveying
It's great to hear that you were pleased the the efficiency of the booking process and that you found the surveyor who attended the property to be polite and professional.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
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