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Scrumbles Reviews 

4,878
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,197 reviews, reviewers overwhelmingly had a great experience with this company. Many pet owners enthusiastically praise the exceptional quality of the food, noting remarkable improvements in their animals' coats, energy levels, and sensitive digestion issues. People also mention the seamless online ordering platform, flexible subscription management options, and consistently fast, reliable delivery services provided every single time. Some reviewers were not happy with occasional product inconsistencies, mentioning unexpected changes in the food smell or isolated quality issues such as mold. A few other people also felt that certain pets completely refused specific new flavours or struggled with unsuitable dry kibble sizes.

What people talk about most

Product

Reviewers describe satisfaction with the product, highlighting that their pets thoroughly enjoy the food and... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the high meat content,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is easy to navigate and... See more

Service

Customers expressed great satisfaction with the service, highlighting swift and efficient delivery alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have anusual puppy a fussy lab called buddy but your salmon wet food and kibble he adores im on my second order and will most definatly subscribe when we get back from holuday, you can tell the dif... See more

Rated 5 out of 5 stars

Wish I’d discovered this sooner. It’s a little bit more pricey than Felix or Whiskas but it’s definitely worth it. 80% meat content as opposed to the standard 30% and no added grains and other crap. I... See more

Rated 5 out of 5 stars

Scrumbles has helped my cat with her itchy skin and tummy issues and she absolutely loves it. We've tried a few different flavours of both the biscuits, the wet food and treats and so far she loves... See more

Rated 5 out of 5 stars

Great service and reasonable price also. Most importantly though, my dog who was refusing everything I gave her and looking really depressed at meal times has gone back to doing little excited spins w... See more



Company details

  1. Pet Store

Written by the company

Scrumbles is the number 1 for your pets number 2's! Providing cat and dog food with easy digestion at the core focus. All recipes are made from 100% natural ingredients with added pre, pro or post biotics for gut health!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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4.6

All reviews

(4,878)

2,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would definitely recommend scrumbles

Would definitely recommend scrumbles. We’ve been using them for our 2 dogs for over a year. The food quality is good and the ease of changing the frequency of orders etc is very accessible. Our dogs love the food and we love the cash back offer!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Its great dog loves it

This must be one of the best foods my dog has had in a while. He loves it and he is fussy, his motions are normal which is important to me. I would recommend this food.

30 August 2026
Rated 5 out of 5 stars

Three happy cats

Three happy cats! 🐱
We’ve recently started feeding our three cats Scrumbles and overall it’s been a big success. They particularly like the gravy varieties, and I’m pleased with the quality of the ingredients and that it’s a complete food.

We had an issue with a couple of damaged boxes in a recent delivery, but customer service responded promptly and has been helpful in dealing with it. It’s always reassuring when a company is easy to contact when something goes wrong.

Overall, really pleased with the food and we’ll continue buying it.

3 September 2026
Unprompted review
Rated 1 out of 5 stars
Scrumbles logo

Reply from Scrumbles

Hi Fiona! I’m sorry you’ve had trouble getting in touch with us. I can’t see any query under your order number, so please reach out to us at hello@scrumbles.com and we’ll get back to you as soon as possible. Thanks, -Robyn 🐾

Rated 4 out of 5 stars

Great food which my dog loves

Great food which my dog loves. I'd love an option for larger dogs - bigger pieces which would stop my border collie wolfing it down so quickly (if he had to chew!). It's also very expensive and I can only afford to buy when there are offers on, but it is my preferred food to feed my diabetic dog as it's not full of cereals and higher in protein thank most dog food.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service when…

Terrible customer service when something goes wrong! I ordered a regular subscription from Scrumbles for my 2 cats. My latest delivery was due for delivery on 27 August by tracked 24 Royal Mail. It never arrived and the tracking still shows it's out for delivery on 27 August! I went to the sorting office to try and pick it up, only to be told they can't find it. I contacted Scrumbles to let them know the situation and ask for a resolution. Great conversation with Fin the AI Bot (not) and apparently a human called Brenda. All they keep saying is they have contacted the courier and are waiting to hear back from them. It's Royal Mail and they are not likely to respond for some time. Meanwhile, my contract is with Scrumbles, not Royal Mail. Scrumbles are refusing to either send an alternative package with another courier or refund me. I have had to go out to get more food for my cats and am currently £88.95 out of pocket thanks to Scrumbles lack of help or resolution. Scrumbles should re-send or refund and claim back from Royal Mail. I have been a loyal customer and feel completely let down. I am now going to have to find another supplier and go through the process of changing my cats' food gradually. Would not recommend! Fine when all is good - useless and unhelpful when things go wrong...

Update - I have now received a notification that the order is being sent and a new tracking number, which hasn't updated for over 24 hours and is showing the Royal Mail are expecting my parcel! No email from Scrumbles, no communication at all. They clearly haven't dispatched anything otherwise Royal Mail would have an update in tracking. They really don't care about their customers when there's an issue. No doubt they will claim from Royal Mail and not provide a refund.

27 August 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi! I’m really sorry for the frustration and disappointment caused by the delay with your order. I completely understand how upsetting this must have been, especially after having to go out and purchase additional food for your cats while waiting for your delivery. I can confirm that the replacement order was delivered, and I’m glad this has now reached you. We really appreciate your patience while this was being resolved, and I’m sorry that the communication and overall experience fell short of what you should expect from us. Thanks again for your feedback and for being a loyal Scrumbles customer. -Robyn

Rated 5 out of 5 stars

Unfortunately I think the tins were too…

Unfortunately I think the tins were too rich for my cat but she lives tge treats nd dental treats.

29 August 2026
Scrumbles logo

Reply from Scrumbles

Hi Jayne! We’re sorry to hear that the tins were a little too rich for your kitty, but we’re glad she’s enjoying the treats and dental treats! We really appreciate you sharing your feedback with us. Thanks again for choosing Scrumbles! -Robyn🐾

Rated 5 out of 5 stars

Excellent

My dogs love the calming nibbles. Decided to order direct as item on offer, order sent very quickly and well packaged. Very happy with my first order.

29 August 2026
Scrumbles logo

Reply from Scrumbles

Hi Michael! We’re so pleased to hear that your dogs love the Calming Nibbles! It’s great to know your first order arrived quickly and was well packaged too. Thanks so much for choosing to order directly from us, and we hope your dogs continue to enjoy their treats! -Robyn🐾

Rated 5 out of 5 stars

One satisfied happy cat .

We adopted a rescue cat 5 months ago. After experimenting with various tinned and dry cat food we stumbled upon Scrumbles. There has been no turning back. Belle loves it. Both tinned shredded chicken and biscuits. It's easy to order on line and delivery is efficient.

2 September 2026
Scrumbles logo

Reply from Scrumbles

Hi Priscilla! We’re so pleased to hear that you and your rescue cat have found a food that she loves! It’s wonderful to know Belle is enjoying both the shredded chicken and biscuits, and that you’ve found ordering online and our delivery service easy and efficient too. Thanks so much for choosing Scrumbles, and we hope Belle continues to enjoy her meals! -Robyn🐾

Rated 5 out of 5 stars

Monty Recommends

Monty my 12 year old Cockapoo loves Scrumbles. We have the wet food trays and there is always an empty bowl.
He's poops are super healthy and no more loud stomach noises or wind breakages.

Ordering is simply via the website and DPD always provide a fantastic delivery service.

Thank you Scrumbles 🐾

2 September 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi Amy! We’re so pleased to hear that Monty is loving his Scrumbles wet food and that he’s enjoying such healthy meals! It’s fantastic to know you’ve noticed an improvement in his tummy too. We’re also glad you find ordering through our website easy and that DPD have been providing a great delivery service. Thanks so much for choosing Scrumbles, and give Monty a cuddle from us! -Robyn🐾

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