Scribe Cycling Reviews 1,450

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their lightweight design, durability, and significant performance improvements. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the purchasing process. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted occasional delays in delivery, which they attributed to supply chain issues or courier services rather than the company itself. A few people mentioned that their wheels arrived slightly out of true or that the packaging was damaged, though the products themselves were unharmed.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality and performance of the... See more

Quality

People report positive experiences with quality, highlighting that the wheels are well-engineered,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more

Rated 5 out of 5 stars

Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more

Rated 5 out of 5 stars

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more

Rated 5 out of 5 stars

Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more


Company details

  1. Road Cycling
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great customer care

Really accessible website. I made a mistake on my order and they corrected it without a fuss. I needed some further info and it was provided by return. I think they really care about their product and their customers.

1 October 2025
Rated 5 out of 5 stars

I ordered the Scribe Elan SL+ 50…

I ordered the Scribe Elan SL+ 50 wheels. I haven’t had the chance to test them yet, but the delivery was exactly as promised – fast and smooth. I really appreciate the excellent support; I contacted them several times with different questions and they were always quick, helpful, and professional in their responses. So far, a very positive experience! I’ll need a bit more time to test the wheels properly, but based on the service and communication alone, I would rate them very highly.

1 October 2025
Rated 5 out of 5 stars

Bought one set, then another!

I have bought one set and, subsequently, another set of wheels from Scribe. Love the lightweight, fast, sturdy wheels. Scribe has been responsive by email to my questions and those of the bike shop that had a question about servicing the wheels when I brought the bike in for routine service.

14 April 2025
Rated 5 out of 5 stars

Excellent company

Excellent company. Contacted them to make sure I was buying the correct part and got a reply the same day. To me, that kind of customer service is worth its weight in gold. Goods were delivered quickly too, can't fault them.

15 September 2025
Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the seller. Their communication was fantastic—they responded quickly to all my questions and fulfilled my request to add extra grease for better noise dampening on the wheels. They shipped the product within two hours of my order and kept me informed every step of the way. The wheels themselves are absolutely top-notch—no issues at all and a truly great product. I’m really glad I found them and can only recommend them!

11 September 2025
Rated 5 out of 5 stars

The ordering process was very smooth

The ordering process was very smooth, all the details are clearly provided on their website, making it easy to select exactly what you need. I placed my order on Wednesday, and it arrived the following Monday, which is impressively fast.

The packaging was excellent, professionally done, and the wheelset itself is of outstanding quality. For the price, the value is amazing, definitely worth it. I’ve already tested the wheels, and they feel very responsive.

Overall, I’m extremely satisfied with this product, two thumbs up from me. Keep it up, Scribe Team!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Elan Superlight 60

The ordering process was quick and easy with the cyclescheme voucher, it only took a couple of emails and the order was confirmed. Wheels received within a few days. The rear hub was mistakenly built as SRAM, but Scribe sent out a shimano one the same day to sort this out!
On the bike, the wheels are smooth and feel really quick. Overall a very positive experience and great value for money, thanks!

20 August 2025
Unprompted review
Rated 4 out of 5 stars

Elan

Great customer service ,

4 August 2025
Scribe Cycling logo

Reply from Scribe Cycling

Hi John,

Thanks for taking the time to leave a review.

I've checked through our previous correspondence over email, and I can see you experienced a few issues with your Elan 60 SuperLight+ wheels. Once again, we apologise for this.

It's extremely rare for us to experience a problem with our wheels, but if it ever happens, we will always sort it out ASAP.

There were some small parts missing, but I can see we identified these and sent them out straight away on a next-day delivery service.

I'm pleased to see in your previous review that you mentioned your Elan SL wheels look great and so far ride well. We're very confident you'll continue to experience excellent performance and durability from your wheels for many years to come.

As always John, if you ever need any assistance or have any questions about our wheels, please don't hesitate to get in touch.

We have live chat on our website and you can also drop us an email at team@scribecycling.com

Thanks again,

Dan M

Rated 5 out of 5 stars

There is nothing negative I can say…

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with exception of stiffness. Not that they are not stiff enough, but doing sprint drills I did notice they seemed "softer" than expected. Over all I'm extremely pleased with these wheels and I do not believe you can find anything better at their price point. Highly recommended.

1 August 2025

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