The wording about the second chance scratchy needs to be changed on the main screen. It says enabled it should say eligible. When it says enabled it makes the person believe that they don't have to do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never seen virtual scratch-offs done better! I also value the transparency and trust that the site has built into the games. The odds are clearly displayed, and they even explain how odds ar... See more
Company replied
I tried it out and at first felt like the odds were against me, but they have great promotions where they send text reminders of the deals- so I decided to take the offer, and take a chance.. and ende... See more
Company replied
I won and tried withdrawing my winning it took the amount away from my winning and said it would be deposited back onto my account. And it's been 2 weeks. Said would take 24 hours.
Company replied
3.9
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this place!
24 January 2026
Unprompted review
Reply from Scratchee
Thank you so much! We really appreciate the love and support. We’re glad you’re enjoying your experience with us, and we’re excited to have you as part of our community. Wishing you lots of fun and the best of luck playing!
Horrible customer service and broken…
Horrible customer service and broken hit rates
24 January 2026
Unprompted review
Reply from Scratchee
We’re sorry to hear that you feel this way and truly regret that your experience didn’t meet expectations. We take feedback like this seriously, as it helps us identify where we need to improve.
If you experienced an issue with customer service or have concerns about gameplay or hit rates, we’d really like the opportunity to review your experience. Please contact us at hello@scratchee.com
with your account details and any additional information, so our support team can look into this and address your concerns properly. We appreciate you sharing your feedback and hope we can make things right.
I never got my $1,000 for the…
I never got my $1,000 for the withdrawal to my Cash App?
24 January 2026
Unprompted review
Reply from Scratchee
We’re sorry to hear about this and understand your concern. For security and account verification reasons, we’re unable to review withdrawal details publicly. Please contact our support team directly at hello@scratchee.com with your account information and any relevant details about your withdrawal. Our team will be happy to look into this for you and assist as quickly as possible.
Their customer service is FANTASTIC
Their customer service is FANTASTIC, fast, friendly and easy. I can honestly say any issues or concerns or even confusion I’ve had they have resolved ! And they even give out random daily scratchers sometimes. I was skeptical of all of this at first.. so I researched and read reviews and decided to give it a try !! I’m glad I did!! Same thrill as traditional scratch off tickets , less mess for sure and no trips to the store!!! I honestly 100%recommend scratchee
5 January 2026
Unprompted review
Reply from Scratchee
Thank you for the 100% recommendation, Sasha! We’re so glad you gave us a try and that our team could make the experience easy for you. It’s great to know you’re enjoying the "no-mess" thrill and those daily scratchers.
Good luck on your next one!
Terrible I played a couple hundred…
Terrible I played a couple hundred dollars worth of scratchees got one more then I couldn’t scratch it and it kept saying I had to buy access spent 160-180$ for me to not to be able to play the pretty annoying
24 January 2026
Unprompted review
Reply from Scratchee
We’re really sorry to hear about this experience, and we understand how frustrating that must have been. That’s definitely not the kind of experience we want for our players. Access issues can sometimes happen due to multiple reason and we’d really like the opportunity to look into what happened with your scratchees and the access message you received. Please reach out to our support team hello @scratchee.com. We truly appreciate you bringing this to our attention, and we hope we can make this right for you!
Quick and easy to receive any winnings.
Quick and easy to receive any winnings.
22 January 2026
Unprompted review
Reply from Scratchee
Thank you for your feedback, Shahnaz! We are glad to hear that it was all smooth sailing for you.
I've played a lot of games and always…
I've played a lot of games and always ended up disappointed when it came to the withdrawals and all the stuff u had to do to be able to make the withdrawal but there was nothing like that on this site withdrawals was simple and they are fast on getting your money thank you for being a fun and honest site that really pays u what u win
18 January 2026
Unprompted review
Reply from Scratchee
Thank you so much for taking the time to share this amazing review! We’re truly happy to hear that you had a positive experience and that our withdrawal process was simple and fast for you. Providing a fun, honest, and transparent platform where players can actually enjoy themselves and receive what they win is extremely important to us. We really appreciate your support and kind words, and we’re glad you’re enjoying your time with us. Wishing you the best of luck and lots of fun playing!
Easy and fun to use
First I want to note for future players you can actually get your money from this app. Odds are just the same as when you walk into a store and purchase a ticket. You may win, you may lose. The second chance ticket gives you a good shot at winning though.
19 January 2026
Unprompted review
Reply from Scratchee
Thank you for your review! ⭐ We’re happy to hear that you find the app easy and fun to use.
We also appreciate you sharing your honest perspective with future players. Just like traditional scratch tickets, outcomes can vary; you may win, or you may lose but we’re glad you’re enjoying the Second Chance feature and the extra opportunity it gives. Thank you for being part of our community and for taking the time to share your experience. We wish you the best of luck and continued fun playing! 🍀🎉
Love this game
Love this game. I would recommend it to anyone. It's better than going to the store to play. I'm going to keep playing. Best part all there different deals they have
16 January 2026
Unprompted review
Reply from Scratchee
Thank you so much for the amazing review! 🌟We’re thrilled to hear that you’re enjoying the game and that it’s become your go-to instead of going to the store that truly means a lot to us. We’re especially glad you’re loving the different deals we offer. Our goal is always to make the experience fun, exciting, and rewarding for our players. We appreciate your support and wish you lots of luck and fun while playing! 🍀🎉
I won multiple times but still waiting on my winnings
I won multiple times! Requested a cash out of $200 to my bank account and I am still waiting to get my money even tho it says on my scratchee account that the withdrawal to my bank account was successful. So once I see the withdrawal was actually successful like they are trying to tell me, then I'll know this is a place worth playing at
16 January 2026
Unprompted review
Reply from Scratchee
Congrats on your wins! 🎉 We understand waiting for a withdrawal can be frustrating. Even if your account shows it as “successful,” bank processing times can take a few business days. If you haven’t received your $200 yet, please reach out to our support team @hello@scratchee.com with your details so we can help. Thanks for your patience!
I am impressed with Scrachee… but that withdrawal is a B
I am impressed with Scrachee, I had won 41$ right off the bat. Sucks I had to win 100$ to be able to withdrawal but….. with that 41$ I bought two scratch offs and instantly won enough to withdrawal. Now, I’m not impressed with the withdrawal though. Banks only?!?! Really. Like who wants to wait 3-5 business days or why does it say withdrawal is complete when it’s not been deposited in my account. Chime is a P2P bank but I withdrew all my winnings at 12pm and it is now 11:57pm and still nothing!!??? Hmmm tomorrow is another day.
Till then, it’s a hard 4. Great time and good fun though. Highly recommend
17 January 2026
Unprompted review
Reply from Scratchee
Thanks for sharing your experience, and congrats on your wins! 🎉 We’re glad you’re having fun with Scratchee. We completely understand how frustrating withdrawal delays can be. While our system shows a withdrawal as “complete” once it’s processed on our end, the time it takes for funds to appear in your bank can vary depending on the bank. We appreciate your patience, and your recommendation means a lot! We hope your next withdrawal is smooth and fast!
Rough start great finish.
I joined the group. I spent $30 and got 3 scatchee’s. Played and did not win a dime. Didn’t think anything of it and two days later. I got an email from the company saying they had a second chance offer and to come back to the site to try again. So I did I got two replacement cards for the ones I had bought earlier and had lost on. Won $100. Tried to cash it out did not link to my bank successfully, but I was able to get a gift card that I can use at 75+ retailers. Pretty cool.
11 January 2026
Unprompted review
Reply from Scratchee
Thank you so much for sharing your experience! We’re glad to hear you gave Scratchee another try and that our second-chance offer worked out in your favor. Congratulations on the $100 win! 🎉 It’s great to know you were able to successfully redeem a gift card and find value in the variety of retailer options. We also appreciate you mentioning the bank-linking issue. While gift cards are one available option, we understand the importance of smooth cash withdrawals and are continuously working to improve our payment systems. Thank you for being part of Scratchee and for allowing us to turn your experience around. We hope you continue to enjoy the games, and we wish you the best of luck!
The odds are 1/4.62 (or something close…
The odds are 1/4.62 (or something close to that) of winning the game I was playing. So I bought 5 cards. Not one win. This is a sham businesss that lures you in with the first win and then robs you for whatever you’re stupid enough to deposit. I tested the odds of the winning ratio provided by the company and this company failed its own claim. Trustworthy? Yeah, like an uncapped water bottle next to a worn out slipper in a shitter in Iraq.
15 January 2026
Unprompted review
Reply from Scratchee
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrated you feel. We’d like to clarify that odds such as 1 in 4.62 reflect long-term statistical averages across a very large number of plays, not a guarantee that a win will occur within a small sample (such as five cards). Even in verified and fair systems, it is entirely possible to have several consecutive non-winning plays. All Scratchee games use predetermined outcomes and are designed to operate within their published odds over extended play. That said, we completely understand how disappointing it is when personal results don’t reflect expectations. Your feedback is important, and we appreciate you voicing it.
Spent just a little and won $100
12 January 2026
Unprompted review
Reply from Scratchee
That is what we love to hear! Congratulations on the win, Thomas. Turning a little into a lot is the best feeling. We’re so glad the odds were in your favor this time, and we hope to see you back again soon!
Super fun to play
Super fun to play.
Super easy to cash out.
Would be nice if they would give like referral bonuses that'd be pretty cool
9 January 2026
Unprompted review
Reply from Scratchee
Thank you for the suggestion! We really appreciate you taking the time to share your ideas. Referral bonuses are a great concept, and feedback like this helps us understand what features our community would love to see. We’ll be sure to pass this along to our team for consideration as we continue working on ways to improve Scratchee and reward our players. Thanks again for being part of Scratchee. We’re glad to have you with us!
They lie about you getting your gift…
They lie about you getting your gift card
8 January 2026
Unprompted review
Reply from Scratchee
Hi there, we appreciate your feedback and take claims like this seriously. Gift cards are sent via email to our customers. If you have checked all your inboxes and still have not received it, please reach out to us at hello@scratchee.com with your details, and we will look into this for you.
Scratchers anytime at home!!
Convenience of the app and quick and easy payouts!
30 December 2025
Unprompted review
Reply from Scratchee
We love hearing this! Thanks for the feedback regarding our website and payout speed, Doris. We appreciate your support!
Won $362!
I love it, just won $362, played back some of it, and withdrew $282 into my personal bank account.
5 January 2026
Unprompted review
Reply from Scratchee
That is awesome to hear, AC! We strive to make the withdrawal process as seamless as possible so you can enjoy your winnings without the headache. Congratulations on the win and thanks for choosing us!
I won a $100 and only spent $10
I won a $100 and only spent $10. But when I went to withdraw it ask me to verify myself with ID. Which I tried but doesn't go through. Hope you can fix this problem . Really love that I don't have to go out to buy scratch offs.
7 January 2026
Unprompted review
Reply from Scratchee
Congrats on the $100 win, Gennifer! We're sorry the ID verification is giving you trouble. This security step is required for payouts, and we want to help you clear it ASAP. Please email us at hello@scratchee.com, so our team can look into this for you.
Not a scam!
I was skeptical to be honest but gave it a try.... the scratchees are fun to play and I won $300. 0nce i sent my info and ID the money was in my account in about 24hrs. Give them a shot. They are great & it's really Real. Thanks Scratchee!!
5 January 2026
Unprompted review
Reply from Scratchee
Thanks for the feedback, Lilsis! We love hearing that your skepticism turned into a $300 win. Glad we could get those winnings to you quickly, congrats again, and thanks for being part of the Scratchee community!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.