Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
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Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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Oil erdered and delivered within 48…
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answers the better. Seriously thought of going to another supplier just because of this.
4 June 2026
Reply from Scottish Fuels
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Never let customers run out of oil.
Never let customers run out of oil.
If you receive an order for regularly timed oil orders, for specific amounts of litres , to which you have agreed, do not change either the delivery dates or the amounts of litres without contacting the customer.
I have experienced both the above recently.
20 May 2026
Reply from Scottish Fuels
Good morning Mr Lang,
I have tried to give you a phone call regarding your Trust Pilot review. I would like to apologise that the delivery or dates have changed without you being notified.
If you would like to discuss this further please call back on 0345 600 4040.
Many thanks
Stuart
Reply from Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Always polite service on the phone.
Always polite service on the phone.
Drivers are first class
20 May 2026
Reply from Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
The customer service is second to none.
2 June 2026
Reply from Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
my last order was handled in a friendly…
my last order was handled in a friendly manner and delivery was quick
19 May 2026
Reply from Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Reply from Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
All good and very efficient.
19 May 2026
Reply from Scottish Fuels
Good afternoon – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Very professional with all aspects of…
Very professional with all aspects of ordering my fuel. Staff very friendly and helpful, delivery driver very respectful of my property, pleasant and helpful.
29 May 2026
Reply from Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom. Kind regards, Certas Energy
Reply from Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
The lady I spoke to on the phone was an…
The lady I spoke to on the phone was an absolute hoot! Lovely woman to deal with and had my oil that week
12 May 2026
Reply from Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team. Kind regards, Certas Energy
My delivery was exactly as I requested
20 May 2026
Reply from Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service. Kind regards, Certas Energy
I’m going through a tough time just now…
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
12 May 2026
Reply from Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
Reply from Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Good pricing and delivery..but...
Good pricing and delivery... but caused massive problems when my application for Oil Allowance was authorised. I nearly lost out on this much needed allowance!
Very stressful experience.
Thanks to person handling my order this was eventually resolved.
21 May 2026
Reply from Scottish Fuels
Good morning – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk. Kind regards, Certas Energy
Sincere Thanks
Sincere Thanks
I am thankful for the regular fuel fill-ups which saves this 90- plus having to remember these things!
6 May 2026
Reply from Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Everything good
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver.
The only flaw is the unavailability of emergency fill ups!
8 May 2026
Reply from Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
Reply from Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us. Kind regards, Certas Energy
Reply from Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback. Kind regards, Certas Energy
Reply from Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
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