Very easy to add funds and withdraw funds. You always know how much more you can add to your ISA. The only gripes I have are the changes they made so we can’t compare performance using graphs, and I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use ISA investment platform Even better if I could easily see how each fund they offer was performing
Company replied
We set up this account for my son and only my husband has access to view the account in full, but it’s super easy for other family members to make contributions too. You just send them a link, they re... See more
Company replied
Useful little app to keep track of your savings. When I have had to contact SF to sort out administration on my Bond they called back promptly and I was able to sort things out with a real human being... See more
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Company details
Written by the company
Scottish Friendly is one of the UK’s leading financial mutuals and we’ve been around since 1862. Being a mutual organisation means that we’re owned by our members, not shareholders, so all the profit we make is used for the benefit of our members. Scottish Friendly believes investments should be for everyone. We aim to offer affordable investments and protection plans, to be fair on cost and to offer a quality, secure and trustworthy experience however you deal with us.
Contact info
16 Blythswood Square, G2 4HJ, Glasgow, United Kingdom
- 0333 323 5433
- contactus@scottishfriendly.co.uk
- scottishfriendly.co.uk
3.7
Average
3K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the worst user experience I…
This is the worst user experience I have come across in financial services. Awful log on, can’t just add a top up and I have fed back numerous times. I can’t add money to my godson account and tried to call and the phone lines are off!!!! Awful awful awful
12 September 2025
Unprompted review
Reply from Scottish Friendly
Dear Jo,
We are sorry to hear about your online experience and the frustration it has caused you, we have identified an issue with our phone lines and are currently working hard to resolve this as soon as possible. In the meantime, can you please send the following details to our customer contact centre, and we can have someone investigate this for you. We will need your full name, date of birth, policy number and contact details emailed to contactus@scottishfriendly.co.uk.
Best wishes, Scottish Friendly
I logged in to simply add a one off…
I logged in to simply add a one off payment and had to go through an investment choice process AGAIN,Thi was frustrating.
11 September 2025
Unprompted review
Reply from Scottish Friendly
Hi there, thank you for taking the time to leave us feedback, we will take this on board. If you would like to discuss this further can you send the following details to our customer contact centre. We will need your full name, date of birth, policy number and contact details emailed to contactus@scottishfriendly.co.uk. Best wishes, Scottish Friendly.
Love the different pots offered and ease of viewing online
Love the different pots offered, I love the customer service team every time you call them they are so friendly and supportive
7 September 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review.
Ridiculously rigid. You’re better off going elsewhere.
Never experienced a site as infuriating and frustrating as this one. You need a username, dob, password AND a memorable word just to enter the account. Sometimes it lets me in and other times it states ‘wrong details’ with all the money they make you’d think they’d sort it out. I class myself as computer savvy so I can’t imagine how others who aren’t as savvy being able to use it with ease.
I will be taking my children’s money and going elsewhere because it’s absolutely ridiculous and wish I could give it zero stars. Abysmal!!!!
4 September 2025
Unprompted review
Reply from Scottish Friendly
Dear Karyn
We are sorry to hear about your online experience and the frustration it has caused you. We’d like a chance to resolve this issue and make signing easier for you. Please can you send the following details to our customer contact centre, and we can have someone investigate this for you. We will need your full name, date of birth, policy number and contact details emailed to contactus@scottishfriendly.co.uk.
Kind regards Scottish Friendly
Really easy to set up my daughter's…
Really easy to set up my daughter's trust fund ISA account. Looking forward to watching the money grow so she's set for life in the future.
28 August 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your positive review.
Find the app excellent to track my…
Find the app excellent to track my investments
1 September 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review Derek. Best wishes, Scottish Friendly.
5 stars for the fund 0 star for website.…
I will give my review 5 stars and would recommend to anyone.
But and it's a big but why is the Scottish Friendly fund prices so out of date today September find prices are only upto 15th August two weeks out of date. I follow the prices on the app so I can judge how much I invest each month but I have to change my direct debit ten days before the end of the month because the add money to account doesn't work. I have been investing in the fund over 10 years which is a big success but alas from the 12th September they are winding it up !
1 September 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review Dave. We will take your feedback on board. Best wishes, Scottish Friendly.
Almost half a year with them
Almost half a year with them. I used various funds, all labeled "minimal risk," and every single one went into the negative. Meanwhile, the fund itself takes its fees every month. WHAT are you charging for? For investing my money in assets that are losing value?
30 August 2025
Unprompted review
Reply from Scottish Friendly
Dear Oleksandr, We charge an annual fee for managing your investments, but rather than taking it all at once, we spread it out over 12 months, resulting in a smaller amount deducted each month. If you would like to discuss this further may we ask that you please send an email to contactus@scottishfriendly.co.uk with the following information. Your full name, postal address, date of birth, policy number and we will ensure that have someone looks into this for you. Kind regards, Scottish Friendly
Easy to navigate around the app
29 August 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review Stephen. Best wishes, Scottish Friendly.
Not the greatest customer service
Not the best customer service, I called to update my bank account to make a withdrawal from my ISA and was asked to send a bank statement to prove my account belongs to me, as I have a brand new bank account I couldn’t do this as no statements had been generated yet, I managed to get a letter from my bank showing all the details Scottish Friendly had asked for but after sending this to them the lady on the phones exact words were “I asked for a bank statement not this, but ok” In a very sarcastic tone, she then proceeded to put me on hold for 10 minutes whilst she spoke to a colleague for advice before coming back and saying she had referred my documents on to be checked. Quite frustrating.
27 August 2025
Unprompted review
Reply from Scottish Friendly
Dear Billy, we are sorry to hear that you have not received a good experience with our customer service department. If you would like to discuss this further may we ask that you please send an email to contactus@scottishfriendly.co.uk with the following information, your full name, postal address, date of birth, policy number and we can have someone look into this for you. Kind regards, Scottish Friendly
Registering for saving
Very simple. Very quick. Took me 2 mins and I am all signed up and saving
27 August 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review Janet. Best wishes, Scottish Friendly.
further investment offer
as an existing customer I am very confident to continue investing
25 August 2025
Unprompted review
Reply from Scottish Friendly
Dear Graham, thank you for your 5 star review. Best wishes, Scottish Friendly.
Reply from Scottish Friendly
Dear Quadri, thank you for your 5 star review. Best wishes, Scottish Friendly
Good information
Good information. Easy to use and choice of products.
18 August 2025
Unprompted review
Reply from Scottish Friendly
Dear Judy, thank you for your 5 star review. Best wishes, Scottish Friendly
Reply from Scottish Friendly
Dear Jackie, thank you for your 5 star review. Best wishes, Scottish Friendly
5* for signing up. 1* for paying out. Go figure
My wife has had to deal with multiple mistakes and plenty of stress in helping her parents with their policy. If you look at your reviews, you'll see that almost all of the 5* reviews relate to setting up accounts etc (they obviously make sure to do a good job in getting people on board). The 1* reviews relate to people who wanted to get the service they paid for.
6 August 2025
Unprompted review
Reply from Scottish Friendly
Dear Rich, we are sorry to hear your wife has been having problems helping her parents with their policy. If you or your wife would like to discuss this further may we ask that you please send an email to contactus@scottishfriendly.co.uk with the following information, the full name, postal address, date of birth, policy number we have on file for the policy and we can have someone look into this for you. Kind regards, Scottish Friendly
Great Website
Excellent fund information presented in way easily understandable for the layman
18 August 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review. Best wishes, Scottish Friendly.
Website easy to navigate
Website easy to navigate. Information concise. Clear instructions. Would recommend.
7 August 2025
Unprompted review
Reply from Scottish Friendly
Hi Margaret,
This is great to hear. Thank you for taking the time out to leave your review.
Regards
Scottish Friendly
Really easy app to read and transfer…
Really easy app to read and transfer funds
15 August 2025
Unprompted review
Reply from Scottish Friendly
Hi Sue, thank you for taking the time out to leave a review.
Kind regards
Scottish Friendly
Easy to organise all very clear
22 July 2025
Unprompted review
Reply from Scottish Friendly
Thank you Simon for your 5 star review.
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