Scottish Hampers Reviews 23

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My purchase was a treat for a friend. She was absolutely delighted. She loved the packaging and the beautiful Scottish products. It was delivered exactly as specified on her birthday. Thanks a mil... See more

Rated 5 out of 5 stars

Hats off to Scottish Hampers. We sent an item to Edinburgh, to a relative who is struggling , but got the address slightly wrong and it was delivered to the wrong home. Although it was our error, Gr... See more

Company replied

Rated 1 out of 5 stars

Spent almost £48 on a create your own biscuit hamper. Arrived in a nondescript cardboard box which, when opened, revealed a basic red cardboard tray with fake papery straw. Apparently this constitutes... See more

Company replied

Rated 5 out of 5 stars

Lovely products to choose from, I made my own box up. Delivery was on time, and feedback from the recipient positive.

Company details

  1. Gift Basket Store

Written by the company

Scottish Hamper for exquisite high-end Scottish hampers filled with artisan products. Perfect for birthdays, thank you gifts, and special occasions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My purchase was a treat for a friend

My purchase was a treat for a friend.
She was absolutely delighted.
She loved the packaging and the beautiful Scottish products. It was delivered exactly as specified on her birthday. Thanks a million Scottish Hampers. Highly recommend.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Hats off to Scottish Hampers

Hats off to Scottish Hampers. We sent an item to Edinburgh, to a relative who is struggling , but got the address slightly wrong and it was delivered to the wrong home. Although it was our error, Grant from Scottish Hampers sorted a new delivery at no extra cost. Gone the extra mile!

17 April 2026
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thanks for the review alan glad we where able to sort this out for you, Grant

Rated 5 out of 5 stars

Super Customer Service

I found them on Google as I wanted to get someone a hamper very quickly. They went above and beyond to get the hamper right at very short notice. I really can't recommend this company enough, even though I've only used them once. The customer service was absolutely top notch.

3 April 2026
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thanks for your great feedback we also go out or way to help our customers

Rated 5 out of 5 stars

Initially I had an issue with my order…

Initially I had an issue with my order but Scottish Hampers went above and beyond to rectify this once the issue was identified and the recipient was very pleased with the quality of the products. I feel the best measure of a company is how they deal with complaints and I cannot fault Scottish Hampers in this regard, they were very professional.

22 January 2026
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thanks for for your positive comments glad we can help get it sorted

Rated 5 out of 5 stars

I have to say the best company i have…

I have to say the best company i have ever deal with. There was an issue with my order but once tthey realised it was sorted out instantly. Thank you guys and i will be ordering from the all the time from now on

22 January 2026
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thanks so much for your kind words Andrew ! We’re glad we could sort the issue quickly and really appreciate your support.

Rated 5 out of 5 stars

after a non gluten free haggis was…

after a non gluten free haggis was delivered having ordered a gluten. free one, Scottish hampers couldn't have been more helpful. we were on a deadline as leaving for a trip. A new order was sent out that same day and delivered overnight.
great customer service and prompt response and delivery times.

19 January 2026
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thank you so much for your understanding and for taking the time to leave such a detailed review.

Customer service is hugely important to us, especially when there’s a tight deadline, so your kind words about our response and delivery mean a lot to the whole team.

Rated 2 out of 5 stars

Lack of transparency.

The products seem OK, but the pricing is less than transparent. It's only when you checkout that the delivery charge is added and VAT, which together put the final price nearly 30% higher than I was expecting. So I shopped elsewere.

15 December 2025
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thank you for taking the time to leave feedback. We’re sorry to hear about your experience, however we believe this review may have been posted in error.

All of our product prices are clearly displayed on our website, and additional charges are not added at checkout beyond the delivery option selected. Delivery costs are clearly outlined on our delivery information page and shown before payment is completed.

For this reason, the situation described would not be possible on our website. We would respectfully ask that you double-check the retailer you purchased from and consider removing this review if it was intended for another company.

If you believe there has been a genuine issue or would like us to investigate further, we’d be very happy to help — please contact us directly with your order details.

Rated 1 out of 5 stars

Robbery

Spent almost £48 on a create your own biscuit hamper. Arrived in a nondescript cardboard box which, when opened, revealed a basic red cardboard tray with fake papery straw. Apparently this constitutes ‘Luxury Tray & Packaging’ - for which I paid £10!!! Embarrassed to give this to my dad for his 70th - could have made it much more attractive myself at a much cheaper cost. Absolute robbery.

8 October 2025
Unprompted review
Scottish Hampers logo

Reply from Scottish Hampers

Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear how disappointed you were with the presentation of your hamper.

We completely understand how important presentation is, especially for a milestone birthday like a 70th, and we’re very sorry that the packaging didn’t meet your expectations on this occasion.

As discussed, we have refunded the £10 packaging charge in full, as you felt the presentation was not up to the standard you expected.

Our luxury tray packaging is designed to be secure for courier delivery, but we appreciate that packaging preferences can vary and that in this instance it fell short.

Thank you again for your feedback — it helps us review and improve our offering.

Rated 5 out of 5 stars

Mums Birthday

Bought this hamper for my mum as a surprise gift and she was absolutely thrilled! Everything was beautifully packaged and arrived in perfect condition. She loved the selection

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Corporate Hampers

We sent one of the corporate hampers from Scottish Hampers to a client as a thank-you, and they were absolutely delighted. The presentation was impressive, and the selection of Scottish treats – from smoked salmon and artisan cheese to chutneys – was spot on. The ordering process was smooth, and delivery was quick and reliable. We’ll definitely be returning to Scottish Hampers for future client gifts this Christmas.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant - the owner brought me my hamper on the same day as I ordered as I was just 20 minutes from him. Lovely quality and presentation. Didn’t even charge me delivery!

18 June 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. Birthday hamper never arrived, e-mailed 7 times and attempted to call 6 times, totally ignored. Raised dispute with credit card company, who refunded me and raised a claim with the company, as soon as they did that lo and behold the hamper was finally delivered FIVE weeks late ! Never use them again and have reported to Trading Standards.

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Avoid…item did not arrive

Phone line dead, no dispatch email, item hasn’t arrived on the date selected and no way to contact. Waited in for delivery which was clearly never going to arrive. I now have to rush to find a replacement gift. Luckily I have paid via PayPal so can reclaim my money.

I will be contacting trading standards about this company.

Avoid!!

12 December 2023
Unprompted review

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