scottfraser Reviews 

Had an issues with land lord reluctant to deal with property repairs after speak to Sol Jacobs Bryan, at Scottfraser, this was addressed and landlord agreed to have repairs done, all within 24 hours, couldn't ask for more

Absolutely brilliant experience, don't think I've been dealt with better by anyone before and the woman we worked with (holly) was completely professional and an absolute star! Thank you

Holly was so helpful throughout the whole process, she was always there if we needed her!

Dear Oliver,
I don’t think I have yet recovered from the utter disaster that was my small portfolio in your colleagues ‘ incapable hands.
You had full management but did not find me tenants ……on the contrary, you skilfully LOST me tenants….. 2 from one house alone.
All of my HMO tenants had bills included in their rents. Your colleagues immediately set about cancelling all utilities and council tax etc. Book keeping was a lost cause. To this day I can’t make head nor tail of it.
It was so bad that neither could my accountants either.
I had such poor responses that I ended up writing to the MD of Leaders. Didn’t hear back from him either.
All I wanted was a less stressful life as I am over 80 and felt that I could retire and travel a bit.
Without doubt, sorting the ongoing tenant distress and snarled up paperwork, I can safely say that I worked 4 times harder than if I had just continued to peacefully manage my properties myself….. and was well on the way to a stroke……and paying you for the privilege,
It’s very nice of you to offer to give me that experience again but may I gratefully decline .
Kind regards,
Judy Crompton

I would like to express my thanks to Sol
Jacobs-Bryan tranee property manager who helped me with my enquery. He was very helpful via email . Days later on he called me back asking me if there is anything else he could help me. He provided me a service that is second to none.I am grateful to him.
Tunde

I recommend Scott Fraser Summertown without any reservation. Filipe Melo is a true professional, very friendly! He helped me and my partner throughout the full letting process.

I recently moved home after over 40 years and with the help of Chloe Breakspear and her Scott Fraser colleagues this move was made very efficiently and professionally.
Chloe was cheerful and welcoming at all times.

Excellent customer service, also kind and polite.

Fantastic experience as a tenant, good communication and smooth process

We had a great experience with buying a property with scottfraser. We really liked that they offer personable and reliable service; they ensured that the process was orderly and quick.

Great service from Joanna Channon as property manager for my rental property. Very efficient, polite, focused and does what she says she will do. Helped to resolve a number of tenancy issues recently with great professionalism and showed me the value of a great property manager

scottfraser have been managing my let property for a little over 3 years, since I switched from Leaders. I was a little aprehensive to learn that Leaders had taken over scottfraser around a year ago but the original letting management team remains and my property manager Joanna Channon continues to provide an excellent service. She is professional, efficient and handles any issues tactfully and promptly.

Great service throughout house purchase, from start to finish. Regular updates, accommodating and friendly. Would recommend using in the future.
Particular thanks to Tom for his great service.

Very poorly managed agency where the staff are arrogant, rude and inefficient. Scott Fraser treats tenants with contempt. When my 18 year old daughter moved in, the security gate was broken and Rosa the property manager yelled at her for being worried about intruders. Sadly, everyone I or my daughter has spoken to at the agency has the same attitude

It is the worst agency in the UK, I asked about some houses and they told me that they would send me the virtual tour, a week has already passed and they never answer the messages, calls, absolutely nothing!!!!everything is false, do not trust them!!!!
It's a total waste of time.

Terrible! Absolutely awful, nobody ever calls back, nobody is interested in speaking to you, there short staffed. Impossible to get a place through these people

I called to ask about a viewing of a property to rent and they have told me that 'unfortunately this porperty has already been let' so I asked my English partner to call ask about the same property and they offered him a viewing! When we arrived for the viewing the agency didn't show up and were not anwering our calls. Discriminating, unprofessional, rude. Nothing more to add....

I moved out of a property managed by Scott Fraser. The following happened:
1. Scott Fraser gave the incorrect keys to the approved cleaner that we hired to clean the flat after check-out, so the cleaners could not access and clean the flat.
2. We received the check-out report which stated that the property was not cleaned and that this was our responsibility even though this was a result of Scott Fraser's mistake. We spoke to a letting agent who said she would sort this out.
3. The check-out report contained a list of maintenance issues, which we thoroughly responded to. It was clear that the person doing the check-out report was not comparing the state of the furniture and property with the agreed check-in report. The letting agent again confirmed that she was sorting this out.
4. When following up why we had not yet received our deposit back we were informed by another letting agent that the previous letting agent we were dealing with had left Scott Fraser.
5. We expressed concern that we had explained and resolved the cleaning and maintenance issues with the previous letting agent and now she had left. The new letting agent assured us that she was fully aware of our situation.
6. At this point, Scott Fraser was in breach of our tenancy agreement as they had 10 working days to propose deposit deductions, and more than 10 working days had passed.
7. We followed up with the letting agent at Scott Fraser daily, relaying our concerns and reminding her that Scott Fraser was in breach of contract. She repeatedly said this is being resolved but would not discuss the details or provide timelines.
8. We received the proposed deductions 5 working days later than contractual requirements.
9. The deductions detail a cleaning fee relating to the mistakes made by Scott Fraser. This is after repeatedly communicating and being reassured that this was sorted. We cannot understand how this error was repeated so many times.
10. The deductions also incorrectly claimed that we were responsible for maintenance that is clearly identified in the check-in report with supporting photographic evidence. Moreover these were fully explained in our recent emails which has clearly been ignored.
11. This whole process has been extremely frustrating and has wasted a lot of our time. We literally had to do the job that Scott Fraser is hired to do by the landlord i.e. cross-referencing the check-in and check-out reports and reminding Scott Fraser of your responsibilities to repay the deposit and meet contractual obligations.
12. A formal complaint was submitted to customer care and a Director and Regional Manager were made aware of our situation. An investigation was set up but no action has been taken.

To summarise, if you are a landlord and Scott Fraser is your paid representative, you can expect this type of negligence to be committed on your behalf.

Extremely disappointed with bullying and blackmail tactics. Useful to note that the estate agent should not act for both the buyer and seller; real conflict of interests which was evident here.

I was not impressed with Scott Fraser even on my first encounter as they seemed completely clueless whenever I asked questions and had really poor people skills. I did manage to be shown round by a lovely estate agent who actually did have some good people skills, though she was the exception. Then during my tenancy I was pleased to have nothing more to do with the agency, dealing directly with the landlord. Now we are moving out and Scott Fraser have gotten involved again, I have had an absolute nightmare. They conducted a viewing which was meant to be cancelled whilst I was at work and I came home to find I’d been locked out of my house as they’d locked the mortise lock which I never use and didn’t carry the key for. I had to pay £120 for a locksmith and go through my neighbours property to get to the back door for a better chance of getting in. I was told I would receive an apology but I never have. The agents have been terrible with communication at all levels. They don’t appear to talk to each other, have any answers for prospective tenants or current tenants. Their “email system was down” so only by chance did I find out about a viewing of my property that was meant to happen in under 24hrs. It’s been shocking and I felt violated when people entered my home without my knowledge or consent and then locked me out. This took a huge financial and emotional toll on me. Then just today they started letting themselves in again for a return viewing whilst I was working from home DESPITE the fact I had informed them that I would be in and working. Again displaying a complete and utter lack of communication between employees. There wasn’t even a curtesy knock before they started entering my home. Truly shocking agency.