I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GREAT product, quality, functions, design and customer service! I started with the Chloe Jacket and now have several other ScotteVest products. We LOVE the way they help make travel as well as every d... See more
Company replied
SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more
Company replied
I got a size too large (Men’s Lightest Travel Vest) and SCOTTeVEST got me the return info quickly and the process was hassle free. The actual delivery of my new vest was a bit slow, but I am very happ... See more
Company replied
Company details
Contact info
411 East 6th Street PO Box 1915, 83340, Ketchum, United States
- 866.909.8378
- sales@scottevest.com
- scottevest.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome online customer experience
I haven't tried a vest yet, but the online customer experience with Ethan was awesome, he couldn't have been more helpful!
30 August 2018
Unprompted review
Reply from SCOTTeVEST
Jo, so glad Ethan was able to help. Thank you for the review!
She made my exchange process very quick…
She made my exchange process very quick & easy
30 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad to hear we could quickly assist!
Thank you Ethan
Thank you Ethan for your help and patience with me and my grandma. Always get an awesome client service with everyone in the live chat. They do everything to help us. Also Kelsey, who've been in the sample room to try a men coat to show me how it looks like on a women! Love you guys!
30 August 2018
Unprompted review
Reply from SCOTTeVEST
Thank you for your review Kelly! I am glad Ethan was able to help you and your grandmother!
Customer service was very helpful in my…
Customer service was very helpful in my trying to order the right fitting products. We got it right the first time. And the vest and hoodie I ordered, although expensive, were of good quality, and durable, with loads of pockets! These items will become among my favorites. Now we just need more styles and colors.
30 August 2018
Unprompted review
Reply from SCOTTeVEST
Bonne, glad you found the perfect fit! Buying online can be hard with sizing, so we ensure our customer service reps are experts.
Sarah is awesome
Sarah is awesome! I know we'll be thrilled with my husbands SCOTTeVEST when it arrives!
30 August 2018
Unprompted review
Reply from SCOTTeVEST
We hope your husband loves his new SCOTTeVEST! Thank you for the review.
The customer service team at SCOTTeVEST…
The customer service team at SCOTTeVEST IS TOPS! Sarah couldn’t have been more helpful helping me pick out the right size vests for a family function. She was professional, quick, cheerful and a such pleasure to deal with at the end of a long work day! Put a smile on my face. Wish every retailer had a CS team like this place!
30 August 2018
Unprompted review
Reply from SCOTTeVEST
Isn't Sarah a rockstar? Thank you for the review.
I first was introduced to SCOTTeVEST…
I first was introduced to SCOTTeVEST through a newspaper article about nifty hiking gear. I bought the trench coat and i was in love. All those pockets! A few years go by and i see the hoodie. My favorite article of clothing with pockets! Thanks for making my birthday great.
29 August 2018
Unprompted review
Reply from SCOTTeVEST
Kath, thank you for picking our pockets! Glad to hear you love your new hoodie.
Great service as always.
Great people to chat with about specs, etc to help make a decision. I travel over 50,000 miles alomost every year. I always wear my Scottevest vest. Looking forward to giving the pants a try when I fy an aitline with rediculously low weight allowances.
29 August 2018
Unprompted review
Reply from SCOTTeVEST
Randy - glad to hear you loved chatting with us. Our in-house customer service team are absolute rockstars. Thank you for the review.
Reply from SCOTTeVEST
Great to hear, Victoria! Thank you for the review.
Awesome customer service!
Awesome customer service. Quick and very helpful in returning an item.
28 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad to hear your return/exchange process went so well! We aim to make it as streamlined as possible.
Sarah quickly resolved an issue with a…
Sarah quickly resolved an issue with a defective product. She did so in a friendly and professional way.
Plus Scottevest is THE best travel product out there. Hands down. IMO.
The QUEST vest has been my favorite "carry on bag", so to speak, for many trips. The best part is it doesn't count as a bag! The built in "back pack" pocket on the back is great for spur of the moment souvenir shopping at the airport...no room in your bag? No problem!!
28 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad to hear Sarah was such a customer service pro! Thank you for the review!
Great customer service
Great customer service. Very friendly and helpful.
28 August 2018
Unprompted review
Reply from SCOTTeVEST
Thank you for your review!
Perfect vest
As a disabled person this allows me to carry everything I need. Very comfortable. Fits very well. Arrived quickly and as described.
27 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad to hear John! Thanks for the 5 stars!!!
Customer service was great!
25 August 2018
Unprompted review
Reply from SCOTTeVEST
Great to hear! Thank you for the kind review.
I am so pleased with your service
I am so pleased with your service. My just received jacket had a bad zipper. Of course I was disappointed, but when I called and talked to Kelsey, she couldn't have been nicer. I am very happy my new jacket will be shipped on Monday. I will definitely follow through and send the defective jacket back asap.
Again thank you ScotteVest and especially Kelsey for your courteous, fast service.
Kathy
24 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad Kelsey was able to help you out quickly! Thanks for the review Kathy!
Kelsey was friendly and helpful.
23 August 2018
Unprompted review
Reply from SCOTTeVEST
Joe - I am so glad to hear that! Kelsey is fantastic. Thank you for the review!
Great customer service, as always
I had a good customer service experience, discussing the options for my returning and/or exchanging an item that didn't fit. The reps at SCOTTeVEST are always a pleasure to work with.
23 August 2018
Unprompted review
Reply from SCOTTeVEST
Glad to hear, Kathy! Thank you for the review!
I have been promised an answer
I have been promised an answer, to my magnet in pocket question, by Ethan. Will take him at his word that he will talk to design team and get back to me....
22 August 2018
Unprompted review
Reply from SCOTTeVEST
Thanks Susan! I'm sure Ethan will provide you with amazing service.
Ethan gave me all of the information I…
Ethan gave me all of the information I requested and offered to stand by while I checked out my account setup. Much appreciated
20 August 2018
Unprompted review
Reply from SCOTTeVEST
Ann, thank you for the review. Ethan sure is helpful!
Maggie helped me get credit for a…
Maggie helped me get credit for a purchase I made, before I had signed up with an account. Thanks!
20 August 2018
Unprompted review
Reply from SCOTTeVEST
Bonita, we appreciate your review! Thank you so much.
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