ScotPac Business Finance Reviews 712

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and quick responses. Many people appreciate the smooth and stress-free user experience, noting the efficiency and ease of the overall process from inquiry to approval and settlement. Reviewers frequently mention the prompt communication and the team's ability to go above and beyond to assist with various scenarios, making them feel valued. However, some customers also noted issues with specific individuals being rude or secretive, and one reviewer experienced a torturous process where finance was approved then revoked.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, highlighting their attentiveness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and happiness with... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing staff as attentive, helpful,... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick approvals and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more

Company replied

Rated 5 out of 5 stars

Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more

Company replied

Rated 5 out of 5 stars

Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done. Had a few issues at settlement albeit they were explained accurately... See more

Company replied


Company details

  1. #7 of 17 best companies in Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

712 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Had a previous loan with them that was…

Had a previous loan with them that was paid out. Applied for a loan for the same amount and the officer William must have thought I was applying for a Million Dollar Loan. If they tell you they are easier than a Bank it is BS.
William also asked for Bank Details from another of our Companies that wasn't the Borrower.
William ended up refusing the loan but the irony is NAB approved us for an overdraft.
What a waste of time with them.
Had other offers from Lumi but thought as had used them before stay loyal. Don't expect the same from Scotpac.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Once again

Once again, amazing service, and customer care.
Hi to Marco, and Tara, also say Hi to Mandy.
100% score.
Chan, and Eddie.
Thai Street.

27 June 2024
Rated 5 out of 5 stars

They will give you best service for your business need ….


I recently had the pleasure of working with Pauline and Helen at Boost Business loans at Business fuel, to secure a business loan, and I can't recommend them highly enough, from start to finish, the experience was seamless and stress-free, thanks to their professionalism and expertise. Her friendly and patience made me feel comfortable and confident throughout the process and help me a lot on finalise my loan in a good way.
Thanks a lot, they are best in their business, keep up the good work…

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Great team, very efficent

The team were super helpful and very efficient and made a very stressful business situation so much easier to manage. The speed at which the funds were processed was amazing. Thank you.

21 June 2024
Rated 5 out of 5 stars

U guys were freekn awesome 👌🏼

U guys were freekn awesome 👌🏼
Fast , spoken good English with manners and understanding made life easy to get a loan.. its stressful to ask for money but you guys made the stress go with your simple system and helpful staff . Bloody awesome 👌🏼. Thanks

10 June 2024
Rated 5 out of 5 stars

Repeat customer for a reason

This is my second time using business fuel and that’s for a reason,the team at business fuel are amazing and make life so easy hence why I’m a repeat customer,from the phone calls which never took longer then 3 minutes to resolve any issue I may have and that’s with whoever is on the phone,I didn’t sit around and get passed on to many different departments to how everything was done regarding my loan,everything was done with a few calls and emails,the team there are so professional yet so down to earth and don’t make you feel like your talking to a robot,on the few occasions I did have some problems which were from my end the team there were so understanding and helpful,I HIGHLY recommend the guys at business fuel for anyone needing that boost,once again the set up they have going on there is amazing and a lot of companies can learn from them on how to get things done,Talei,Tara and Pauline to name a few were outstanding from day one and I can’t thank them enough for making this whole process so smooth and easy,I will definitely be back for a third time if need be.

27 May 2024
Rated 1 out of 5 stars

You screwed us

You screwed us. We’ve had two or three lines with you and never missed a single payment and a good customer and then you screwed us and wouldn’t give us any more lines and you wonder Companies when they get screwed by companies like yours bad reviews
You don’t look after your customers even though your customers do the right thing by you and miss a single payment

28 May 2024
Rated 2 out of 5 stars

bad service

14 May 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Hi Lei
We're sorry we couldn't help out with a loan for you this time around but encourage you to reapply in the future should your circumstances change.

Rated 5 out of 5 stars

Can’t thank enough

Can’t thank enough! I lost hope on getting business funding in these hard times as i had a Paid default on my credit file. But they clearly understood why it happened and what was the situation and they offered me help just like any human would do. Unlike other lenders who always look at only technicalities. I got a good rate, good amount and good payment term. And double thanks to the man Lindsay, he said what he would do and he did what he said. Clear, fast and great service.

9 May 2024

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