Beware – They Withhold Certificates and Charge Extra for Redelivery
I completed the PLH course and passed successfully, expecting to receive the certificate as part of the service I paid for. Despite providing the correct address (which receives multiple deliveries weekly without issue), they claimed they “couldn’t deliver” my certificate and are now demanding an extra £10 to resend it.
I’ve provided proof that the address is correct, but they continue to shift the blame and refuse to take responsibility. This feels like a money-making tactic rather than a genuine delivery issue.
What’s worse — I’m not the only one. A quick glance at the reviews shows multiple people have had the same experience, with failed deliveries and extra charges for reissuing certificates.
This is completely unacceptable for a BIIAB-accredited provider. I strongly advise others to avoid this company and choose a more professional and reliable course provider. The certificate is essential for licensing, and you shouldn’t have to fight or pay again to receive what you’ve already earned.




