I ordered a e scooter maxfun pro on 8th jan 24 but I didn't receive my scooter as well as tracking number. Also they are not replying to my emails as well. No option of contacting them. Please anyone... See more
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Just bought the eleglide m1 E bike from scooteuk.com, at first I was a little skeptical with purchasing online as I've been scammed in the past from other site's. I purchased this bike over the bank... See more
I ordered a scooter(cruiser) on the 18th of November 2022 for a Christmas present, after waiting 2 weeks I contacted them and was told it’s been held up in customs. Contacted them again a few times an... See more
Excellent service from Josh & the team! Great communication. Bought a scoote max pro and husband absolutely loves it! Very impressed with the scooter, looks really well made and has some great featu... See more
Company details
Written by the company
We are Scoote UK started in Manchester, England. Scoote UK is built to deliver fast and reliable service in e-scooters. We have a dedicated team providing leading customer support and expert know-how, we aim to stock the best e-scooters and accessories at the best prices in the UK. info@scooteuk.com
Contact info
371 Deansgate, M15 4UP, Manchester, United Kingdom
- 0161 513 5757
- INFO@SCOOTEUK.COM
- scooteuk.com
Absolutely fabulous
Absolutely fabulous! I finally received the Dark Knight after patiently waiting as I have been told they just swapped the courier. The scooter is as great as it's described and the staff is very helpful. Thanks!
28 April 2021
Unprompted review
I recently bought a Dark Knight…
I recently bought a Dark Knight scooter, although I have been told that the delivery would be 3-5 working days due to changing of couriers, I am very happy with their service and their swift response of answering my questions. The scooter is great!! I would strongly recommend buying from them.
28 April 2021
Unprompted review
So shocked with how long the battery…
So shocked with how long the battery last and I ordered 2, was expecting it to take 3-5 day’s delivery and it came the next day absolutely buzzing .. can’t wait for the kids to be Jamming them round the estate on weekend 🙌🤟✌️
28 April 2021
Unprompted review
Rubbish service
Rubbish service, no contact regarding delivery, I ordered on a Wednesday, had to chase,
Got a sob story about changing couriers, same courier delivered 6 days later.
do yourself a favour and buy elsewhere, don’t be like me and regret purchasing from these numpties, they should not be trading.
I sent it back as I found another company actually providing a service with next day delivery.
Could not recommend, totally useless.
28 April 2021
Reply from scooteuk.com
Hello paul,
We send a notification to all our customers once the label has been booked, if you did not get this straight away then we do apologies, you emailed us sunday and we responded back to you the next working day (monday) explaining the situation which you seemed to understand via email, today you have left us a negative review as the parcel wasnt delivered within the time frame you expected it and we have emailed you our response, to explain the reasons why however I will leave it hear so our future customers can better understand:
'See below email corrospondence'
"Hello paul,
I can see you have left a negative review in regards to shipping, we work very hard to try and grow our brand and provide the best customer service i'm sorry you have not felt like we have, however I don't know if you run a business yourself but mistakes and delays can happen it is just life unfortunately, we have lost around £3000 worth of parcels through UPS so as i'm sure you can imagine if you was in our shoes you wouldn't want your customers to have any more parcels lost so therefore we have changed couriers last week to yodel which yes are slightly slower however they are more safer as they give better updates as to where parcels are etc to prevent parcels getting lost in the future.
I can assure you we are not numpties as you refer to and we are in fact young entrepreneurs trying to create a good business and we have worked this hard to be tarnished by your negative review, I kindly ask you to remove the review you have left as it is not very nice we have tried our very best and we don't sell rubbish, we have just had a mishap in the delivery.
If you would like to give us a contact number to discuss further you are more than welcome to.
Kind regards
Scooteuk"
Really satisfied with their customer…
Really satisfied with their customer service, delivery and also the scooter. Great stuff!
28 April 2021
Unprompted review
It nice and powerful machine and the…
It nice and powerful machine and the delivering was excellent
24 April 2021
Amazing scooter great service thanks…
Amazing scooter great service thanks guys appreciate the help..
23 April 2021
Scooter broke after 2 days
Scooter broke after 2 days, bolts were loose and came undone whilst my son was riding it. Company not that helpful and dragging their feet to help. Had to go elsewhere to get it fixed. Would not recommend this company.
23 April 2021
Reply from scooteuk.com
Hello Clare,
We were in contact with you throughout the whole process we had sent the images to the factory and was awaiting their response and we did make you aware of this, however, you didn't advise us that you were taking the scooter elsewhere for repair. In addition to this, we had never seen a scooter so badly damaged it wasn't the case of a loose bolt the rear of the scooter had completely snapped due to clear misuse, we are liable to manufacturer faults, but improper use and abuse of the item is something we don't accept liability for.
I am very happy with the Dark Knight…
I am very happy with the Dark Knight Scooter the service was quick & efficient.
The Scooter is Great to ride it's sturdy & I feel very safe on it it's Great fun to ride fast and a Head turner everyone comments on it as it looks so cool.🔥
It's a solid Scooter Robust quick I Love it to be honest.⚡
The customer services were also very helpful & efficient.🌟
Value for money 👌
Highly recommended ☝️
Regards
Shaun
21 April 2021
5 star service and an excellent product
18 April 2021
Unprompted review
The Dark Knight is Amazing!
Had my Scoote for the past few weeks now, the Dark Knight is amazing! My order arrived on time & the build quality is spot on. I think Scoote should give me a personalised discount code, all my friends who rode the Dark Knight could not help buying one😂
I’ve already saved so much money on Ubers!
I also love the after care service which gives me the peace of mind to Scoote without worrying about damages.
18 April 2021
Unprompted review
Amazing service
Amazing service. Quality and build of my scoote is brilliant. Thanks so much, its made life easy round town going from office to office
18 April 2021
Unprompted review
top scooter excellent delivery 👏
17 April 2021
EXTREMELY POORLY RUN SCAM BY A BUNCH IF KIDS
EXTREMELY POORLY RUN COMPANY. BTW I would like to point out that all of their scooters are simply bought off alibaba and rebranded. For example the “dark knight” as they like to call it is a G2 Pro Chinese scooter that costs a fraction of the price, they do not answer the phone or refund anything. Please be warned.
16 April 2021
Unprompted review
Poor service was sent the wrong things…
Poor service was sent the wrong things and customer service is poor bad company no organisation
16 April 2021
Reply from scooteuk.com
Hi Mr Latchmansingh
We sincerely apologies we sent the wrong items we can assure you we did not do it on purpose this was not intentional , we have now rectified this error for you as quickly as possible and hope you can forgive us.
Kind regards
Scooteuk
Delivery was perfect the scooter is…
Delivery was perfect the scooter is unreal super quick has some real power
15 April 2021
eScoote Dark Knight
Quick delivery. Product well manufactured & looks the part. Support team friendly & helpful. Only gripe is handlebar fixings could be better designed
12 April 2021
Still illegally drive electric scooters…
Still illegally drive electric scooters in the UK. But very very fun. Dark knight 👌
11 April 2021
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