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Scoop Insurance Reviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

360 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service !!!

The young man that called me was amazing...he took his time and explained everything and answered all my questions. He did a great job finding me the best deal possible.... thank you again for an amazing experience

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The first thing is this company is so caring and helpful

The first thing is this company is amazing with helping and explaining things in great detail. I just called and spoke to a lady by the name of Sarah, wow so kind and helpful, felt like we could of talked for hours. Sarah went into great detail to get my proper bank information and explain how the first payments work. Thanks again Sarah, scoop needs more people like you.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, the agent helped me on every way possible. Made things easy and understandable, the agent explained everything well and did the best he could to get the right quote. Thank you

3 March 2026
Unprompted review
Rated 4 out of 5 stars

the process was fairly quick and Ali…

the process was fairly quick and Ali helped a lot. i had a couple of different quotes but scoop was able to get me insurance and information that was needed. I would recommend scoop to others looking for insurance with a timeline.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I was speaking with Joshua and he is…

I was speaking with Joshua and he is amazing and got me a way cheaper insurance plan from what I was paying before on top of that. I also got a tenant insurance plan offer for half the price of what I was paying for just insurance. It’s awesome and thank you guys so much. I am so happy to be with you guys and hope to be with you guys for years to come, God bless.

2 March 2026
Unprompted review

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