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Scoop Insurance Reviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The rep helping me made my experience…

The rep helping me made my experience very easy, it's a daunting task to change providers but Scoop made this process simple; they were thorough & very informative thru out the process, helping me every step of the way - with confirmation emails, direct line phone numbers (no waiting) and reasonable pricing. The customer service experience was fantastic.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Pretty quick and easy process

Pretty quick and easy process setting up auto insurance with them. Around 2 hours but that was because I needed to get some info. I received quotes from a couple big insurance providers which were way too expensive. I didn't have a car for 2 years and before I sold it I was paying a reasonable amount for a clean driving record. I just bought a car and now those big providers quoted me 1.5-2x of what I used to pay. Unbelievable.
Then I got connected to Scoop and they found a provider which was around the same of what I was paying 2 years ago. With increased 3rd party liability as well. So far I'm pleased with the service

14 May 2026
Unprompted review
Rated 4 out of 5 stars

The broker took almost all the…

The broker took almost all the information by phone and then followed up by email which was great.
The online portal is easy to access and to navigate.
Great prices for comparable coverage.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I switched all my car and home…

I switched all my car and home insurances to CAA. Scoot Insurance were the ones the helped my with this transition. They made it quick, easy and were very quick to answer all of my questions. I would recommend them to anyone. Plus I saved just over $1100.00 a year.

Thanks

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst insurance experience I’ve ever…

Worst insurance experience I’ve ever been through. Locked us into a one year term with CAA insurance. then we get a letter in the mail, two weeks later
, that the insurance company decided to do a home inspection and raised our rates over 20% because house “had nice finishes”. Then charged us a $300 cancellation fee . It’s clear they are just signing you up with the insurance company where they can make the most money.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Auto Insurance

Had a great experience with Scoop Insurance.
Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me.
Highly recommend this broker!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found me cheaper rates than I could find on my own. Was easy seamless process and the agent was very helpful. 100% recommend!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Scoop insurance was very helpful for me…

Scoop insurance was very helpful for me to get insurance right away and I didn't have to wait! I needed a vehicle ASAP and I had one from a friend and I needed to give my grandma's van back so im grateful I was able to get insurance the same day i got my vehicle 🙂

30 March 2026
Unprompted review
Rated 3 out of 5 stars

Helpful broker

The broker was very informative and helpful when speaking on the phone. He took his time explaining each company & their price differences

31 March 2026
Unprompted review
Rated 5 out of 5 stars

It was great

My experience was wonderful they explained everything in layman’s terms so I could understand. I’ve never had a company do that for me. I asked how long does it take for my new policy to activate because I needed to cancel the insurance from the other company I was with, he told me as soon as they receive my first payment and he was true to his words. I have told 3 friends of mine about scoop so hopefully they sign up as well. Thank you

Louise store

2 April 2026
Unprompted review

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