While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give zero stars I would. My son loves to learn new things however it is difficult to get him ingaged due to him being Autistic and having ADHD. He was so excited to go to the science museum... See more

Rated 5 out of 5 stars

Outstanding experience and staff! We only experienced a small portion of the Science Museum on our recent trip, spending hours in the Wonderlab which was incredible. The staff were perfect, very p... See more

Rated 5 out of 5 stars

Visited the Science Museum stores in Wroughton. Guided tour of objects held in Wroughton either for conservation or because of lack of space or too big at other sites. Guide Sahara was brilliant altho... See more

Rated 1 out of 5 stars

Two lifts to serve a 4 Story building. One is out of order-these things happen. On its own not an issue. You just need more patience. But when you wait for ages for the one lift to get to the canteen... See more

3.1

Average

TrustScore 3 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(38)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Surprised by the poor reviews

I'm so surprised by the poor reviews, we had a fantastic time. Myself, my kids (8 & 12) and my Mum (68) has so much fun. It's free!!! My children were fully engaged as there are many interactive bits to look at. We ate in the diner and although a little pricey (where isn't in London) the food was tasty and the tables etc were clean and service fast. There were a few school groups there but it didn't ruin the experience at all. The space hall was a little busy but everything else was fine. Didn't feel rushed or overcrowded at all. We visited on a Friday (as the kids had inset day) and I would absolutely consider doing this again. My youngest rated it a 10/10 so what more can you ask for?

29 November 2024
Unprompted review
Rated 2 out of 5 stars

Not worth going

The museum is much smaller than it used to be. There were quite a few temporary exhibits and not much else. The hands on activity area was fun but quite a few exhibits weren't working properly or had pieces missing. Very disappointing. Wouldn't recommend and won't be returning.

24 October 2024
Unprompted review
Rated 2 out of 5 stars

Only €9 so wasn't expecting excellence

Only €9 so wasn't expecting excellence, but it was definitely much worse than years past. Very boring, lots of placards that need reading and not enough interactive stuff. Lots of exhibits were just broken/not working. I'd pay €9 just to visit this magnificent building but as a museum of science? dissappointing.
Cafe ok but no vegan food.. c'm on guys its 2024!!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Massive museum, great experience

For a free-entry museum, this is really excellent. You need to pay for some exhibits and experiences but they were worth it. It’s also massive and you can easily spend the whole day there in order to explore everything leisurely. Avoid the cafe and the restaurant though as it’s not very good yet very pricey. Overall, I can still highly recommend.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

SCIENCE MUSEUM Honestly overwhelmed as a Chartered Engineer ! Fantastic

SCIENCE MUSEUM SM. Absolutely fantastic , yesterday Friday, while the girls were Wedding Dress shopping in London ~ like Randy Fenoli Kleinfeld's NYC USA. Went here SM. free to get in but donated £5 ~ $6 best fiver I have spent this year, its the quality of the exhibits [ Please donate its worth it this or more ! thx ] , anyway the quality as well as all the up to date tech to explain everything : Honestly overwhelmed as a Chartered Engineer ! So much room so big airy , very pleasant staff , a very positive experience , lunch there was a joy ,
loads of facilities as well , thank you 👏👏👏👏👏/🌟🌟🌟🌟🌟 , patron Prince Albert ( Queen Victoria 1819–1901) would be very proud ~ when it, SM was nicknamed the ‘Brompton Boilers’ Gratitude Graham (UK).

12 July 2024
Unprompted review
Rated 4 out of 5 stars

Well worth a visit

Took our two children aged 6 and 8 and they loved it, especially the WonderLab which is very interactive and has regular presentations and demonstrations (rockets, electricity, sound etc), all good fun. We visited when there were a couple of schools attending so, as mentioned by other reviewers, it was noisy in places and difficult to hear some of the audio being played. It thinned out a lot after 3pm so perhaps visiting towards the end of the day is the best bet. I loved the Clockmakers Museum and in my view it's worth a visit just for that - one of the oldest collections of clocks and watches anywhere in the world, and a significant part of English history. We ate lunch in one of the cafes which was fine, both hot and cold options, although the variety wasn't expansive, plenty of seating. There are so many exhibits to see that with kids in tow it is inevitably difficult to spend the time needed to absorb it all. Like the Nat History Museum and IWM, will need more than one visit to get the best of it. I think for young kids you need to take advantage of the extra exhibits, like the WonderLab, that you have to pay for. Without this the experience would not have been as memorable for them. However, the cost becomes prohibitive and whilst we would have also liked to take them to the Music experience we opted to restrict the visit to the WonderLab only. As mentioned by others we found the booking experience on-line quite frustrating, having to select times of entry and exhibits to pay for almost put us off the visit altogether, especially as we were travelling from outside London. That being said, the museum itself is a very good visit and has much to see, and if you're a keen horologist the Clockmaker's Museum on the second floor is a must.

29 January 2024
Unprompted review
Rated 3 out of 5 stars

Great museum - poor online ticketing

Great museum, but the online ticketing process is unnecessarily complicated. I almost didn't attend because the booking was awkward.

Why are you asking visitors to create an account when we're just visiting once?

On top of that you require a complicated password with upper and lower case letters plus digits PLUS special characters?

Planning to offer a banking service too or sell me a mortgage???

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Apollo exhibition deserved better.

We went to see the Apollo photograph exhibition. The photographs were amazing BUT they had been put in the corner of what seemed to be a children’s refectory where about 80 children under 8 yrs of age were having their packed lunch creating a horrendous noisy background to this exhibition. The photographs were too close together and the explanation cards were so low adults had to bend down to read them. The introduction to the exhibition was next to the last photo. This collection deserved better.
An disappointing and expensive visit.
When we complained to a member of staff on the entrance she just agreed with us.

31 March 2023
Unprompted review
Rated 3 out of 5 stars

I found the I Max Antarctica poor value

I found the I Max Antarctica show to be poor value for money - £10 to view 20 minutes of adverts followed by a 40-minute show which is not dissimilar to what can be seen on BBC, except in 3D. I don't begrudge them the income, but paying to see adverts?

16 February 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look