I ordered a replacement spindle (blade…
I ordered a replacement spindle (blade shaft) for a Stiga Park 102M mower from schwartinsky24.de (HSR Marine Parts). The part was installed correctly and worked for only 30 minutes before it broke cleanly at the weld seam. A second shaft broke in exactly the same place shortly after. This strongly suggests a manufacturing or material defect.
Despite providing detailed photos, documentation, and technical reasoning, the seller refused all responsibility and claimed the part was “used incorrectly” — even though it was functionally compatible and installed according to instructions.
I offered multiple explanations and evidence, but their communication remained dismissive and uncooperative.
Extremely disappointed with their customer service. I do not recommend this seller to anyone seeking reliability or professionalism.
After publishing this review, the seller responded with public accusations of criminal activity and threats, rather than addressing the facts. This confirms my experience
Reply from H.Schwartinsky e.k.
The information is completely fabricated.
The buyer contacted us with the pictures he also uploaded here, which is correct.
He purchased: 1 spindle housing, 1 pulley, and 2 spindles.
As stated here, only the 2 spindles were returned.
We then requested the machine's specifications and where the parts were installed!
It turned out that he had installed one of the spindles where a different one, of a different length, belonged. In other words, incorrect assembly. This can cause the blade to hit an object and break the spindle. However, he refused to acknowledge this, even though we could prove it.
He opened a case with PayPal, which was decided in our favor because we were able to prove that he had installed one of the parts incorrectly.
Afterward, he tried to claim through Mastercard, who apparently didn't have the necessary information. A data request is currently being processed through PayPal; see below for the reason.
After Mastercard fully refunded the money based on the information provided: For the defective spindles from the incorrect assembly AND the spindle housing and pulley, which were not reported, we sent a free return label to retrieve our goods.
The buyer refused, claiming that Mastercard had not instructed him to do so.
We informed him that Mastercard does not decide this, but rather that the terms of the sales contract between him and us are decisive.
The goods remain our property until payment is received, and in the event of non-payment, we have the right to reclaim our goods, including the undamaged ones.
He is refusing to do so, even though this is legally correct.
This constitutes a criminal offense (embezzlement, fraud), and the police in Croatia have been informed accordingly.
PayPal has also been informed of the criminal offense, and his bank will also be notified of this situation.
It's important to remember that he not only got a refund for the goods damaged by his faulty installation, but also for all the other intact parts, and he believes that if Mastercard doesn't tell him to return them, he can keep them.
That's a criminal act.
