When a customer is told an item will be at the store on a certain date, customer should be notified when purchase is running late. I ordered the item on Black Friday was told it would be at the stor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a pair of Oboz Sawtooth II Mid hiking boots on 12/05/2025. Within 24-hours, the manufacturer, Oboz put the same exact boots on sale for $40 less. I tried to go through Scheels Price Match p... See more
Company replied
Overall the shopping at Scheels is good. Prices are pretty high though. The cashier talked me into applying for a credit card with them so I did and was approved, however I received a letter in the ma... See more
Company replied
The staff was very nice, but the expensive shirt I bought was at least 2 sizes smaller than other shirts I bought on the same trip (from other stores). I contacted their online customer service, but I... See more
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Company details
Written by the company
Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.
Contact info
15th Avenue South 4550, 58103, Fargo, United States
- 701-232-3665
- customerserivce@scheels.com
- scheels.com
2.4
Poor
570 reviews
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver Fitting With Gavin Polzer
The whole club fitting interaction with Gavin Polzer was pleasant and professional. His communication was clear and concise. I hit three drivers and purchased the last one.
27 August 2024
Unprompted review
Reply from Scheels
Thank you for your kind words! We have passed this along to the Eau Claire store leadership team so Gavin can be recognized for his service. We appreciate you shopping with us!
I know nothing about sneakers BUT
I know nothing about sneakers BUT. Your associate Olivia was wonderful. She was very knowledgeable about the shoes and her patiences was greatly appreciated. I will return because of her!!
25 August 2024
Unprompted review
Reply from Scheels
Thank you so much for your kind words about Olivia! We are thrilled to hear that she was able to assist you with your sneaker purchase. We truly appreciate your feedback and look forward to welcoming you back to our store in the future. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing us!
Very helpful employees communicate!
Employees were right there to help from the get-go! No need to wander around trying to find what you're looking for. It was amazing when an employee on the first floor quickly approached me and directed me to the right place on the second floor to find bear spray. As soon as I went there, a second-floor gentleman asked if I was the customer looking for bear spray. Of course I said, "How did you know?" He replied that a coworker notified him electronically. A great example of employees helping one another help customers.
23 August 2024
Unprompted review
Reply from Scheels
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our employees were able to assist you so quickly and efficiently. Our team takes great pride in providing excellent customer service and it's wonderful to hear that it made your shopping experience a great one. We truly appreciate your feedback and hope to see you again soon!
Great Staff
The staff at Scheels are always friendly and helpful!! That is rare these days.
22 August 2024
Unprompted review
Reply from Scheels
Thank you for taking the time to leave a review! We take pride in our friendly and helpful staff, and we are delighted to hear that you had a positive experience with us. Customer service is a top priority for us, and we are always here to assist with any questions or needs you may have. We appreciate your kind words and look forward to serving you again in the future!
From St. Louis , this is much better than Bass Pro
From St. Louis , MO visiting Illinois State Fair in Springfield , Illinois we stopped in Scheels. Prices and selection was fantastic , wish we had a Scheels in St Louis, MO.
17 August 2024
Unprompted review
Reply from Scheels
Thank you so much for your kind words about our store! We are thrilled to hear that you enjoyed your visit and found our prices and selection to be fantastic. If you ever find yourself in the area again, please don't hesitate to stop by. Thank you for your kind words!
Mason Rocks Men’s Shoes
Mason in the men’s shoe dept. was on it! Helping multiple customers at once running back and forth with sizes. He made eye contact; said thank you when I brought him shoes back to put up. He asked if I needed anything else and he moved fast.
17 August 2024
Unprompted review
Reply from Scheels
Thank you for sharing your experience with Mason! We are thrilled to hear that he provided such excellent service and went above and beyond to help you and other customers. We will be sure to pass along your kind words to Mason and his team. We appreciate your feedback and hope to see you again soon at Scheels!
Terrible customer service
Made a purchase online, which the order was later canceled by Scheels. After further inquiry it was explained the item was priced incorrectly. I was told attempting to purchase the item at the advertised price was essentially trying to scam them and being equivalent to them paying me to shop with them even though I would have been spending over $1000 on the order. Complete rude, arrogant, condescending response. After being a customer both online and in store for several years I will never shop there again.
25 July 2024
Unprompted review
Every employee greeted us asking if we…enjoyable visit
Every employee greeted us asking if we need help with anything
16 August 2024
Unprompted review
Reply from Scheels
Thank you for visiting our store! We are glad to hear that our employees were attentive and helpful during your visit. Customer service is a top priority for us, and we appreciate your feedback. We hope to see you again soon!
Reply from Scheels
Thank you for your kind words! We are so glad we could quickly resolve your issue. Please don't hesitate to reach out if you need any further assistance. We appreciate your feedback!
Awesome customer service
The young man got the shoes I wanted and they were a great value.
2 August 2024
Unprompted review
Reply from Scheels
Thank you for your review! We appreciate you shopping at SCHEELS!
Easy Transaction
Found a pair of shoes here that I couldn't find anywhere else. Placed my order and the shoes were here three days later. Great experience as a shopper.
29 July 2024
Unprompted review
Reply from Scheels
Thank you so much for your kind review! We're thrilled to hear that you found the perfect pair of shoes with us and that your order arrived quickly. We appreciate your support as a shopper and hope to see you again soon!
Our hunt for the best Kayaks !
The staff are wonderful and helpful especially Hunnter Rudd.
27 July 2024
Unprompted review
Reply from Scheels
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience with our staff. We truly appreciate your feedback and are happy to hear that you found the perfect kayak for your needs. We've notified the store leadership team so Hunter can be recognized. Happy paddling!
Thanks to Jeff Michels for the great customer service!!!!!
Everyone we encountered really knew what they were talking about!!!!! Jeff Michels was great! Not only did he know the products, he worked with my wife and taught her to rack the slide easily. We did not go there to purchase a firearm, however Jeff's customer service skills were so great we walked out with one!
25 July 2024
Unprompted review
Reply from Scheels
Thank you so much for your kind words and fantastic review! We are thrilled to hear that Jeff provided you with excellent customer service and helped you find the right firearm for you. We truly appreciate your business and are so glad that you had a positive experience with us. If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing SCHEELS!
Love the people and the atmosphere
Love the people and the atmosphere. Very patriotic
21 July 2024
Unprompted review
Reply from Scheels
Thank you for the review! We are so glad to hear that you enjoyed the people and atmosphere at our establishment. We strive to create a welcoming and patriotic environment for all of our guests. We look forward to welcoming you back soon!
Great customer service
I bought an item on sale and didn’t realize it rang up at full price until I got home. I called their customer service and they were able to refund me very easily over the phone.
20 July 2024
Unprompted review
Reply from Scheels
Thank you for sharing your experience. It's great to hear that the customer service team was able to quickly and easily resolve the issue for you. We appreciate your feedback and hope you continue to have positive experiences with this company in the future. Thank you for choosing SCHEELS!
Excelent customer service
Recently purchased, for some reason the order was being canceled within minutes, I contacted customer service and they helped me, they were very kind, the order arrived very quickly, it is a reliable store.
19 June 2024
Unprompted review
Reply from Scheels
Thank you for your feedback! We're glad to hear that our customer service team was able to assist you and that your order arrived quickly. We strive to provide a reliable shopping experience for our customers, and we appreciate your support. If you have any other feedback or questions, please feel free to reach out to us. Thank you for choosing SCHEELS!
Twilight Zone
I don't know what Parallel Universe I was in yesterday, but I want to return there, or I wish all companies would exist there.
I had never heard of Scheels and was surprised that my order from this Tuesday was on my doorstep the next day. I see they exist in my State, but not my City, so it was just a general search for the items that resulted in me purchasing.
The items were packed in a Tank of a box, there was no way the items could possibly be damaged... That and service faster than a Hooker on a good night means I'm going back to Scheels.com before I check anywhere else.
16 July 2024
Unprompted review
your people knew what they were doing…
your people knew what they were doing and were very polite .
18 July 2024
Unprompted review
Reply from Scheels
Thank you for your kind words! We always strive to provide top-notch service to our customers. We appreciate your feedback and hope to see you again soon. Let us know if there is anything else we can assist you with.
The salesmen were very knowledgeable…
The salesmen were very knowledgeable and helpful. They made the shopping experience enjoyable.
17 July 2024
Unprompted review
Reply from Scheels
Thank you for your kind words! We are so glad to hear that our salesmen were able to make your shopping experience enjoyable and that you found them knowledgeable and helpful. We appreciate your feedback and look forward to serving you again in the future.
Russ Spicer is Awesome
Russ Spicer is an amazing person to work with! If we have any questions regarding coupons, jerseys, or payments, he always responds that same day and ensures we are taken care of. Thank you for supporting Eaton Area Park and Recreation District!
15 July 2024
Unprompted review
Reply from Scheels
Thank you so much for your kind words and support! Russ Spicer truly is an amazing team member and we are lucky to have him on board. We appreciate your feedback and are thrilled to hear that you have had a positive experience working with him. Thank you for choosing SCHEELS!
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