Scent & Co Reviews 

I was told by a friend of mine to try them out. I did, and now I enjoy great fragrance perfumes. My girlfriend even asked where I got it. She asked for hers too. Scent and co are the best in perfumes.

The Prada Luna Rossa - Black is one of the best perfume to go out on a date!

Good platform, they have good perfumes for the public. 100% recommended

Wow nice site for get scents and itscome fastly i recommend this site friendly ful

#scentandco PLEASE delete my account I’ve sent you my request for cancellation and here’s why !! It all started Rosie until you failed to post my scent a few months into my subscription!! That has now happen 3 months on the trot with lies about how you have notified me that it’s OUT OF STOCK !! Yet failed to provide proof of said email or be bothered to actually let me know that I won’t be getting the scent I’ve actually PAID FOR !! What a shocking and embarrassing bunch you have turned out to be and ALEX !! You are an absolute liar and customer service is non existent!! The last of the 3 times I never received me fragrance AT ALL never mind ON TIME !! When you asked me what the replacement I wanted !!! GUESS WHAT,,, I DIDNT EVEN RECIEVE THAT !! Absolute disgrace !!!

Impossible to get hold of anyone!!

received an email advising me the perfume was out of stock, I have replied to ask for an alternative and sent multiple emails since and nobody is getting back to me. there is no telephone number and the live chat is not working.

this was an awesome gift,i think is one of its kind

I was very happy with both the product and service received. Generally speaking, I prefer the more exclusive scents in the market- by the likes of Creed and Tom Ford. I also prefer to have a range of scents to suit my various activities throughout the day and to vary between seasons. Scent & Co were the only company to offer the flexibility of trying multiple high-end fragrances- I also like that, if I choose to stick to a single scent then it will still work out cheaper for me to reorder this every month than to by a 100ml bottle from stores.

Took the money 24 days ago and I have still not received the item. I emailed them several times and all I got back was a “how did we do” feedback form. There is no phone number to call! Really bad customer service

This is the second review I am writing. I wrote a first one a while back, but had the owner of the company call me and promise to rectify my issue. Just as a clue, the issue was them not sending my fragrances but taking my money. The owner called me and promised to rectify my issue, so long as I removed my review. He explained he was a start up company with some big competitors, so I gave him the benefit of the doubt. I awaited, he sent the fragrances I had been missing and I removed my review. The next two months ran smoothly. Then it all started again. Paid them £29.98 for absolutely nothing at all. Such a shame as it is a good idea, but I will be browsing the internet for those competitors tonight and signing up to one of those! Avoid at alllllllll costs!

Terrible service - they never had the perfumes I requested in stock even though they showed available on their website. Then I had to email them to request to cancel, respond to multiple emails that "yes, I really want to cancel your horrible service" and they still didn't do it!

I wished I had read these before I set up my subscription they took Payment and I never received anything. So before the 14 days was up I cancelled my subscription under the sales of goods act. They say they emailed me well I never received it but I have the email I sent them and they tried to take payment again. Luckily I cancelled there payment through my bank.
I will be reporting this company to Trading standards. You cannot run a business spike this.

I am so disappointed as I set up my account in April and so far only received one scent, and paid for 3!! Contacted them so many times and they're not responding. Been on twitter and emailed but not got an answer as to what is going wrong. The first scent we ordered, they had run out of, and replaced it with another. They promised a 10% discount would be applied but I had to chase this up too, although this was sorted speedily. I would not recommend this company at all, shocking service when things go wrong.

I cancelled my accounts by email but they ignored this and have continued taking money from me. They then Ignored both my emails about it. Because it wasn’t set up as a direct debit ( beware of this) I had to involve my bank and change my bank card ( hassle) My experience of this company started off well (great idea and nice product) but ended badly.

Great service and really pleased with the products, however I didn’t need the service anymore. Once I’ve emailed them about stopping my subscription, they dealt with it quickly and effectively.

I’ve been a customer for about 6months now and though there have been a few blips around delivery I have found the response via Facebook messenger to be good enough and all issues have been resolved quickly...
The overall range (of fragrances) is good, however should have increased by now which is a shame! Ideally this will happen soon?!?
Don’t be put off by the bad reviews the overall service is much better than what Truestpilot currently suggests. I am a fussy customer and don’t put up with poor service so they’re doing something right!

Awful awful company and non-existent customer service. Had a horrible experience with them where I had to end up resolving the case with Paypal because they were so unresponsive and ignored me repeatedly - on email, facebook messenger, and Instagram. When I commented on their Facebook post to try and get a reply on the delivery they deleted my message. They took the money, but the product was never delivered. Only responded after escalation to Paypal and nearly 10 days after the initial email. As there is no unsubscribe option on the website, you have to email them manually to request subscription, which they repeatedly ignored; they tried to push skipping the next two months service instead of unsubscribing when the original product hadn't even been delivered; and gave me a wrong tracking number and then another wrong one that was for a different past customer and had that customers address. Refused to do a refund, citing that I hadn't requested unsubscription beforehand even though I clearly did in the very first email I sent them. They said would resend the product again but haven't received any kind of email update regarding that. When I prohibited payment to scent and co via Paypal (thank god I did so and not with credit payment) they spammed me with emails every day telling me to pay the subscription fee even though I had requested unsubscription and didn't even get the initial product I paid for. Avoid.

Update: it's been nearly a year, still no product, still had no refund and they reported my review for 'not being a genuine buying experience'. Gave evidence to the compliance team for the review to be put up again, but it gives you an idea of what kind of company they are running. Shameful.
Second update: They reported my review a second time despite the compliance team approving the review again, the reason? They don't accept that their customer (who still hasn't received a reply or refund by the way for a product that wasn't delivered) perceives their company as not reliable.

Issue all satisfacorily sorted and back on track, great fragrances 👍🏻