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Scenic Reviews 

711
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the exceptional service, comfortable and modern ships, and delicious gourmet food provided throughout the entire journey. Many consumers point out that the crew members are exceptionally friendly, professional, and attentive to every little detail, making each trip truly memorable and relaxing. Some reviewers were not happy with unexpected itinerary adjustments caused by low river levels, which occasionally resulted in lengthy coach journeys instead of sailing. A few passengers also noted minor inconveniences regarding delayed boarding procedures or coordination during arrival transfers at the beginning of the holiday.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff and crew are consistently attentive,... See more

Staff

Customers had positive experiences with staff, describing them as exceptionally attentive, friendly, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent food, comfortable rooms,... See more

Holidays

Consumers find holidays to be a wonderful and relaxing experience overall. Reviewers frequently highlight the... See more

User experience

People report positive experiences with user experience, highlighting exceptional service, attentive crew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect. Truly all inclusive, with excursions that go above and beyond what you may expect. Add... See more

Rated 5 out of 5 stars

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure . This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visi... See more

Rated 5 out of 5 stars

Exceptional service throughout, many very interesting daily tours so we were kept very busy and fully engaged with all that was available. All trips were explained in detail the previous evening so... See more

Rated 5 out of 5 stars

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long t... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

711 reviews

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4.6

All reviews

(711)

220 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely holiday

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long time queuing is difficult. Booking easy as done by phone rather than online. Thank you Scenic.

1 April 2026
Rated 5 out of 5 stars

A holiday to remember

The ship was immaculate, the balcony suite was spacious with lots of storage space. The staff were so friendly and welcoming, nothing was too much trouble . The food was exceptional with a large selection of eating options. The trips offered a wide choice with excellent guides. The whole trip was a real delight it made our golden wedding anniversary very special.

7 April 2026
Rated 4 out of 5 stars

Generally excellent

Generally excellent, but let down by spending extra time on coaches for arrival and some tours.
We are aware that this was beyond your control due to Amsterdam Port refusing the ship docking authority,

22 April 2026
Rated 5 out of 5 stars

River cruise on the Rhone with Scenic

We have done many sea cruises with many different companies, but this was our first river cruise. We now much prefer river cruising because the smaller boat lends itself to a more convivial atmosphere on board. The staff on the boat were really good and on occasions were exceptional. My wife wanted to go to church on Easter Sunday in Lyon and a member of staff sourced an English speaking within walking distance of the mooring and accompanied my wife to and from the service.
The food was excellent and each evening the Head Chef and Restaurant Manager took the time to enquire amongst the passengers that they were satisfied with their meals.
Cabin staff were attentive without being obsequious.
The trips were excellent and well organised with an interesting variety of options. The French guides on all the tours that we joined were very knowledgeable, very affable, a pleasure to be with and they enhanced the experience of the trip.
We attended a couple of Enrichment Evenings which were unusual and very interesting.
Everything was included in the price which made financial planning so much easier. There were no hidden extras.
We enjoyed it so much that we purchased sales vouchers for a future cruise that we will definitely be doing.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant crew and boat

All the crew on board did very well to give us a great time.
Well organised trips and evening events.
Very difficult to improve anything, except the weather of course!
We’re going again!

14 April 2026
Rated 5 out of 5 stars

More Scenic excellence

1. It is a true "inclusive experience"
2. Ship.is first class.
3. Crew are all 100% welcoming and professional.
4. Food is excellent.
5. Everything is provided for us as guests.

21 May 2026
Rated 5 out of 5 stars

Everything was first class

Everything was first class. Accommodation, food, service from the professional and friendly staff and all tours were superb. Our 5th Scenic riverboat cruise and we will certainly be doing more trips with them. Have no difficulty recommending this company for 5 star holidays

30 March 2026
Rated 5 out of 5 stars

Really interesting trip

Really interesting trip, great staff, great food, visited places I wouldn’t necessarily have opted to visit for a longer holiday, but were beautiful/ interesting. Local guides really brought everything to life.

16 March 2026
Rated 5 out of 5 stars

Scenic Danube River Cruise - Exceptional in every way

Our experience with Scenic (Danube river cruise) was exceptional. This was our first cruise and we were not sure it was for us but we loved it, thanks in no short measure to the onboard team. The morale of the team was high, they were diligent, professional, responsive and personable. Also we were very impressed by the calibre of the senior team. The excursions we went on were all well run with highly competent, knowledgeable and fun leads.
The only small negative was the courier who accompanied us from Munich airport to the Ship. His rather manic, overly jocular style was at odds with the clientele. He described himself as an actor dancer. Most of us had had very early starts and we certainly didn't need lengthy descriptions of Germany's autobahns and power stations. The route was a dull motorway so not much to talk about. There was little to comment on and filling the time with 'teaching' us a German word and telling a couple of unfunny German 'jokes' was weird. I would have preferred silence and as we neared the ship an overview of the embarkation process. by the end of the transfer I feared thar we had made an awful mistake, thankfully we didn't meet his like again.

20 March 2026
Rated 4 out of 5 stars

The cruise

The cruise, ship, staff and the food and drink were fantastic. Sadly the chauffeur service didn’t arrive and left me stranded!

16 March 2026
Rated 4 out of 5 stars

Mostly truly amazing experience- shout…

Mostly truly amazing experience- shout out to all boat staff who were exceptional.
Only negative was lazy meet and greet scenic staff munich airport - in their office no sign - we had to phone boat to ask where they were - hopeless. Also terrible pick up by taxi at manchester - in wrong place and no meet and greet

20 March 2026

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