Scandinavianrest Reviews 4

STILL NO REFUND — packages confirmed received on April 14th

I exercised my legal right of withdrawal in March. I sent the return packages back. DAO (the shipping carrier) has officially confirmed in writing that both parcels were received and returned to this company on April 14th.

It is now May. I have not received a single kr back.

I have sent over 10 emails. I filled out their return form twice. Their refund portal has been stuck on "pending approval" since March 16th. The only reply I ever got was a request for a product photo.

This is not a mistake. This is a deliberate refusal to honor EU consumer law. Under the Consumer Rights Directive, a refund must be issued within 14 days of withdrawal. They are weeks — now months — past that deadline.

Orders #63858 and #63859. Total: over 1,800 DKK. Packages confirmed delivered back to them. Zero refund.

I am now filing a formal complaint with Forbrugerrådet Tænk and initiating a chargeback with my bank. I am also reporting this to the Danish Consumer Ombudsman.

Do not buy from this company. If you ever need to return anything, they will simply ignore you until you give up. I won't.

Order is over a month old and I paid for fast shipping. No reply to emails or contact me form requests. I think I've been ripped off.

Based on very good experience purchasing blanket for my son a few years ago, I have purchased another one for Bday of my second son. Almost two weeks passed and blanket is nowhere 😥. Bday passed as well. Delivery time and chosen type was given - fast delivery 1-3 days. Reminder and query mail sent and no answer. Quite an expensive item not to be dealt with in a professional manner.